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Notification events and conditions

  • Last updated:
  • Administrators

Sandbox release disclaimer: Some content in this article outlines how to use functionalities that will be publicly released to all clients at the end of August  2026. If you see differences between this article and your platform, check back at that time. Learn more about the release cycle.

Introduction

The Notifications app allows you to create and send event-specific, dynamic-content notifications to targeted user audiences through email, the Notifications area in the platform, or via Docebo's integration with Slack.

Notifications are automatically sent based on an event taking place in the platform and the event's associated conditions. Each notification is tied to an event, and each event is tied to a schedule, an audience, and a recipient type.

This article presents the list of events and conditions that can be used to trigger a notification. Please see Configuring notifications for more information on how to configure notifications.

Notification priorities

All notifications have an assigned priority that can be either normal priority or high priority. Normal priority notifications should be sent within sixty minutes of the event being triggered while high-priority notifications are supposed to be sent within ten minutes of the triggering event.

For the email delivery channel, actual delivery times may vary depending on external network traffic, the receiving IT infrastructure, and the correct configuration of the MX, SPF and DKIM records of the email sender domain. 

All notifications listed in the Notification events and conditions section show the priority they have been assigned.

Notification categories

The list of events and conditions is sorted by categories which can be easily accessed by clicking on the category links.

Course notifications

A test in the course has the status: Invalid

This notification is sent when a proctored test has been marked invalid.

Tip: This notification requires Honorlock to be properly configured in your platform.

Applicable course types All course types
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{user_email}}
{{test_name}}
{{test_submission_date}}
{{test_score}}
{{test_results}}
{{extend_enterprise_logo}}
Recipients Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

A test in the course has the status: Needs proctoring review

This notification is sent when a proctored test requires a manual review by a proctor.

Tip: This notification requires Honorlock to be properly configured in your platform.

Applicable course types All course types
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{user_email}}
{{test_name}}
{{test_submission_date}}
{{test_score}}
{{test_results}}
{{extend_enterprise_logo}}
Recipients Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Assignment has been evaluated

This notification is sent when an assignment has been evaluated by an instructor, a Power User, or a Superadmin.

Applicable course types All course types
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{evaluation}}
{{assignment_status}}
{{evaluation_message}}
{{assignment_name}}
{{assignment_play_link}}
{{assignment_admin_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Assignment waiting to be reviewed since n hours

This notification is sent when N hours have passed since an assignment has been submitted by a learner.

Applicable course types All course types and learning plans
Time triggers After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{assignment_title}}
{{assignment_date}}
{{assignment_name}}
{{assignment_play_link}}
{{assignment_admin_link}}
{{extend_enterprise_logo}}
Recipients Instructor(s), Power Users, Superadmins, Managers
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Course has been deleted

Informs Superadmins that a course or a learning plan has been deleted by another Superadmin or Power User.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Course has expired

This notification is triggered when a course’s end date is near or has already passed.

Applicable course types All course types and learning plans
Time triggers Before & after
Available shortcodes {{course_name}}
{{course_link}}
{{first_name}}
{{last_name}}
{{username}}
{{expire_at}}
{{reset_pwd_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructors, Superadmins, Managers
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes
  • This notification is only triggered by e-learning courses
  • This notification is sent both when the course has expired and when the enrollments have expired
  • This notification is triggered also if the Soft deadline for the course validity period is enabled: although the course remains accessible to learners, it is still considered expired
  • When managers are the recipients of this notification, they will receive the notification for the courses in which their team members belonging to the selected branches or groups are enrolled.

Course properties have been changed

Triggers any time changes are made to the course's language, credits (CEUs) value, average time, date begin/end, or additional fields.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{first_name}}
{{last_name}}
{{username}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes The {{first_name}}, {{last_name}} and {{username}} shortcodes for this notification event are automatically populated referencing the user who performed the course properties modification, not the notification recipient.

Decommissioned courses

Notification automatically sent 90 days before the course is decommissioned in Docebo Content Classic.

Applicable course types Docebo Content Classic courses
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{decommissioned_courses_list}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes The notification time trigger is at the time of, but it is actually sent 90 days before the content is decommissioned. This notification is only sent to Docebo Content Classic customers.

Digest: Course has expired

Triggers when a number of courses in which the users belonging to a group or a branch are enrolled are going to expire.

Applicable course types All course types
Time triggers Every
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{subscribed_at}}
{{expire_at}}
{{reset_pwd_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructors, Superadmins, Managers
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes
  • When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between{{#items}} and {{/items}}. Other shortcodes can be left outside those tags.

When managers are the recipients of this notification:

  • They will receive the notification for the courses in which their team members belonging to the selected branches or groups are enrolled.
  • The {{first_name}} and {{last_name}} shortcodes are populated:
    • With the manager’s own name when the shortcodes are placed outside the {{items}} tags.
    • With the learner’s name when the shortcodes are placed inside the {{items}} tags.
  • This notification includes an Extra settings tab, where you can specify which courses to include in the digest based on their upcoming expiration dates. Learn more.

Digest: Learner has yet to complete a course (administrator only)

Triggers when there are users enrolled who have not yet completed the course. This notification cannot be sent to learners and instructors.

Applicable course types Courses only (no learning plan)
Time triggers Every, manually
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{subscribed_at}}
{{expire_at}}
{{esignature_course}}
{{extend_enterprise_logo}}
Recipients Superadmins, Power Users, managers
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes
  • When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between {{#items}} and {{/items}}. Other shortcodes can be left outside those tags.
  • The {{#items}} and {{/items}} tags define the list of courses or items that are automatically populated by the system and are already listed within the notification body - these shouldn't be amended when setting up the notification.
  • The {{esignature_course}} shortcode is active only if the e-signature app is active.

Digest: Learner has yet to complete a course

Triggers when there are courses in which a user is enrolled that have not yet been completed. This notification type is triggered for courses under maintenance, for those with expired or future validity dates, and for overdue or expired enrollments only when configured for administrators.

The notification includes courses in which learners are currently enrolled or were enrolled within the past year. Courses not completed within one year are excluded.

When sending the notification to users, make sure that the courses listed in the notification are published, have current validity dates, and include valid enrollments so that learners can actually complete them.

Applicable course types All course types
Time triggers Every, manually
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{course_short_description}}
{{subscribed_at}}
{{expire_at}}
{{sso_link}}
{{reset_pwd_link}}
{{extend_enterprise_logo}}
Recipients Superadmins, Power Users, managers, instructors, and users
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes
  • While end users will only receive one digest email, Superadmins and Power Users will still receive one digest email per user.
  • When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between {{#items}} and {{/items}}. Other shortcodes can be left outside those tags.
  • The {{#items}} and {{/items}} tags define the list of courses or items that are automatically populated by the system and are already listed within the notification body - these shouldn't be amended when setting up the notification.
  • This notification includes an Extra settings tab, where you can define which courses are included in the notification based on the learner’s enrollment validity. Learn more.

Digest: User enrolled in a course

One notification is sent out for each user, listing all the courses in which their enrollment status is different from Completed.

Applicable course types All course types
Time triggers Every, manually
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{subscribed_at}}
{{expire_at}}
{{sso_link}}
{{reset_pwd_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins, Managers
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes

Each user receives a single digest email, listing the courses in which they are enrolled. The other recipient roles receive a separate digest email for each user.

When using shortcodes related to the elements belonging to the list of items reported in this notification, enclose them between {{#items}} and {{/items}}. Other shortcodes can be left outside those tags.

When enrolling users into courses, this type of notification can be selected in the Notifications step: 

  • The selected notification will be sent immediately upon completion of the enrollment, irrespective of its scheduling (Manually or Every).
  • The original scheduling of the notification will also continue to apply. So in case of Every, the selected notification will be sent immediately upon the enrollment, and then also continue to be sent at the scheduled intervals.
  • The Notifications step appears only if in Advanced settings > Advanced options the option Send immediate notification digest on massive enrollment action is flagged.  

When configuring enrollment rules, this type of notification can be selected as an Assigned resource, to be sent to users upon enrollment.

ILT event starting

Triggers for every event of ILT sessions. Informs parties of when their ILT event is about to start or has already begun.

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers Before & after
Available shortcodes {{first_name}}
{{course_name}}
{{course_link}}
{{session_saml_link}}
{{session_name}}
{{event_name}}
{{event_date}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes The notification will not be triggered if the session containing this event has no enrolled learners: If no users are enrolled, it means that the session’s events are not starting for anyone. This behavior applies to all recipient types, including Power Users, Instructors and Superadmins.

ILT session changed

Triggers when any change is made to an ILT session. Depending on the selected target, it notifies the users enrolled in the session (with enrolled, in progress, and completed status), the instructors enrolled in the course session/events, the Power Users who have visibility over the course (irrespective of whether they have visibility over users enrolled in the session or not), or all Superadmins. 

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{course_name}}
{{course_link}}
{{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{calendar_sync_url}}
{{session_saml_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructors, Superadmins
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes
  • Power Users will receive a notification if they have visibility over the course (even if they have no visibility over users enrolled in the session).
  • When there is no location or classroom set for the session, the {{session_location}} and the {{session_classroom}} shortcodes appear as raw shortcodes instead of being hidden.

ILT session canceled

Triggers when an ILT session is canceled. Depending on the selected target, it notifies the users enrolled in the session (with enrolled, in progress, and completed status), the instructors enrolled in the course session/events, the Power Users who have visibility over the course (irrespective of whether they have visibility over users enrolled in the session or not), or all Superadmins.

Applicable course types ILT (Instructor-Led Training) courses 
Time triggers At time of 
Available shortcodes

{{username}}

{{first_name}}

{{last_name}}

{{course_name}}

{{course_link}}

{{session_name}}

{{session_dates}}

{{session_location}}

{{session_classroom}}

{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructors, Superadmins
Notification priority High
Template available No
Visible to Power Users Yes
Additional notes When there is no location or classroom set for the session, the {{session_location}} and the {{session_classroom}}shortcodes are hidden.

ILT session restored

Triggers when an ILT session is restored. Depending on the selected target, it notifies the users enrolled in the session (with enrolled, in progress, and completed status), the instructors enrolled in the course session/events, the Power Users who have visibility over the course (irrespective of whether they have visibility over users enrolled in the session or not), or all Superadmins.

Applicable course types ILT (Instructor-Led Training) courses
Time triggers At time of
Available shortcodes

{{username}}

{{first_name}}

{{last_name}}

{{course_name}}

{{course_link}}

{{session_name}}

{{session_path}}

{{session_dates}}

{{session_location}}

{{session_classroom}}

{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority High
Template available No
Visible to Power Users Yes
Additional notes When there is no location or classroom set for the session, the {{session_location}} and the {{session_classroom}} shortcodes are hidden.

ILT session deleted

Triggers when an ILT session is deleted by a Superadmin. Depending on the selected target, it notifies the users enrolled in the session (with enrolled, in progress, and completed status), the instructors enrolled in the course session/events, the Power Users who have visibility over the course (irrespective of whether they have visibility over users enrolled in the session or not), or all Superadmins.

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{course_name}}
{{course_link}}
{{session_name}}
{{session_dates}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

ILT session starting

Triggers for the first event of ILT sessions. Informs parties of when the ILT session is about to start or has already begun. Depending on the selected target, it notifies the users enrolled in the session (with enrolled, in progress, and completed status), the instructors enrolled in the course session/events, the Power Users who have visibility over the course (irrespective of whether they have visibility over users enrolled in the session or not), or all Superadmins.

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers Before & after
Available shortcodes {{first_name}}
{{course_name}}
{{course_link}}
{{session_name}}
{{session_dates}}
{{calendar_sync_url}}
{{session_saml_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes Power Users will receive a notification if they have visibility over the course (even if they have no visibility over users enrolled in the session).

Instructor evaluated a test question

Triggers when the instructor of a course evaluates an extended text or uploads file test questions in a user’s test.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{test_name}}
{{completion_date}}
{{test_score}}
{{test_results}}
{{question_score}}
{{question_title}}
{{question_answer}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Learner completed a course

Triggers when a course is marked as complete (all training materials are completed or end object marker is completed).

Applicable course types All course types and learning plans
Time triggers At time of & After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{completed_at}}
{{final_score}}
{{uuid}}
{{first_multidomain}}
{{course_id}}
{{extend_enterprise_logo}}
Recipients User, Power Users, Instructor(s), Superadmins, Managers
Notification priority High
Template available Yes
Visible to Power Users Yes
Additional notes
  • Please note that this notification is also sent when a Superadmin or Power User manually marks the learner as completing a course.
  • The notification is sent to Power Users only if both the learner and the completed course are assigned to the Power User.

Learner completed or failed a test in a course

Triggers when a user submits a test training material in a course of any type and the test is immediately marked as completed or failed (no questions that need evaluation, such as the extended text or upload file question type).

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{test_name}}
{{completion_date}}
{{test_score}}
{{test_results}}
{{extend_enterprise_logo}}
Recipients Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes  

Learner has yet to complete a course

This notification lets the targeted recipient know what courses have yet to be completed and can be triggered by a schedule (a certain amount of time after enrollment) or manually.

Note that the notification is sent based on enrollment dates, not on expiration dates. For example, if this notification is set to be sent two days after the event, it will be sent two days after the user is enrolled (assuming the user hasn't completed the course).

Applicable course types All course types
Time triggers After & Manually
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{subscribed_at}}
{{expire_at}}
{{sso_link}}
{{reset_pwd_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, instructors, Superadmins, managers
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes If Power Users are set as notification recipients, they will receive the notification even for the courses not assigned to them as resources, provided that the learner is assigned to them as a resource.

Learner submitted a test and evaluation is needed

Triggers when a user submits a test training material in a course of any type and the test needs an evaluation from an instructor. This means that the test contains question types (extended text or upload file) that require instructor evaluation.

Applicable course types All course types
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{test_name}}
{{completion_date}}
{{test_score}}
{{test_results}}
{{extend_enterprise_logo}}
Recipients Power Users, Instructor(s), Superadmins, Managers
Notification priority High
Template available  
Visible to Power Users Yes
Additional notes  

Learner submitted assignment

Triggers when a learner submits an assignment.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{assignment_title}}
{{assignment_date}}
{{extend_enterprise_logo}}
Recipients Users, Instructors, Power Users, Superadmins, Managers
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes In order for an instructor, a manager, or a Power User to receive the notification, they must belong to the same branch as the user submitting the assignment, if selected as a filter for the notification. 

New category

Triggers when a new course category is created.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{category_name}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

New course

Triggers when a new course is created.

Applicable course types All course types
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{extend_enterprise_logo}}
Recipients Power Users and Superadmins
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes If Power Users are set as notification recipients, they will receive the notification only if the course was created by a Superadmin or by a user assigned to them as a resource, either directly or through a branch or group.

New ILT session created

Triggers each time an ILT session is created by a Superadmin or Power User. It is by default sent to all the users enrolled in the course. 

To limit the number of recipients, select the Do not send this notification to users who have already completed the course option in the notification’s Recipients tab. This ensures that session-specific notifications are sent only to learners who have not yet completed the course and still need to enroll in a session. When this option is enabled, learners who have already completed the course will not be notified, helping reduce notification overload.

Applicable course types ILT (Instructor-Led Training) courses
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{course_name}}
{{course_link}}
{{session_name}}
{{calendar_sync_url}}
{{session_saml_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes

When selecting Users as recipients of this notification:

  • Use the Custom Selection option to filter the recipients by selecting only the users still not enrolled in any session of the course (only enrolled in the course) and/or the users on the waiting list of at least one session of the same course.
  • This selection prevents the sending of unnecessary notifications to the users already enrolled in a session of the same course.

This notification formerly included the {{session_dates}} shortcode, but it has now been removed because the session dates cannot be populated at the time of session creation.

Training material has been created

Triggers when new training material is created in a course.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{lo_title}}
{{course_link}}
{{lo_type}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

User approval

Triggers when a Superadmin or Power User approves a user's enrollment in a course from the course waiting list.

Applicable course types All courses
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins, Instructor
Notification priority High
Template available  
Visible to Power Users Yes
Additional notes  

User approved into ILT session

Notifies the audience that a user has been approved by a Superadmin in an ILT session. Users receive this notification when they are approved. Power Users must be assigned the course and user to receive the notification.

Applicable course types ILT (Instructor-Led Training) courses
Time triggers At time of
Available shortcodes {{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{course_link}}
{{first_name}}
{{last_name}}
{{course_name}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes Sent to Power Users only if both the learner and the completed ILT Course are assigned to them.

User bought a course

Triggers when a user successfully purchases a course or a learning plan.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{order_receipt}}
{{order_id}}
{{payment_date}}
{{subtotal}}
{{discount}}
{{total_paid}}
{{company}}
{{address}}
{{state}}
{{zip}}
{{city}}
{{country}}
{{order_items}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority High
Template available No
Visible to Power Users Yes
Additional notes The {{order_items}} shortcode displays prices excluding taxes. 

User enrolled in ILT session

Notifies the audience when a user has been enrolled in an ILT session. Please note that this does not apply to enrollments requiring approval. For enrollments waiting for approval, the “User approved into ILT session” notification should be used instead.

Applicable course types ILT (Instructor-Led Training) courses
Time triggers At time of
Available shortcodes {{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{course_link}}
{{first_name}}
{{last_name}}
{{course_name}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority High
Template available  
Visible to Power Users Yes
Additional notes  

User enrolled in a course

Triggered when a Superadmin or an instructor enrolls a user in an e-learning or ILT course. Also triggered when a user self-enrolls from a course catalog into a course.

Applicable course types All course types
Time triggers At time of & After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{subscribed_at}}
{{expire_at}}
{{sso_link}}
{{reset_pwd_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins, Managers
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes  

User has failed ILT session

Triggers when a session has evaluation-based completion enabled and an Instructor, Superadmin, or Power User with required permissions evaluates the learner for that session and marks them as Not passed.

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{session_name}}
{{first_name}}
{{last_name}}
{{username}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority High
Template available  
Visible to Power Users Yes
Additional notes  

User has passed ILT session

Triggers when a session has evaluation-based completion enabled and an Instructor, Superadmin, or Power User with required permissions evaluates the learner for that session and marks them as Passed.

Applicable course types ILT (Instructor-Led Training) courses
Time triggers At time of
Available shortcodes {{course_name}}
{{course_link}}
{{session_name}}
{{first_name}}
{{last_name}}
{{username}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority High
Template available  
Visible to Power Users Yes
Additional notes  

User level has been changed in a course

Triggers when a Superadmin adjusts the user level of a user within a course.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{user_course_level}}
{{course_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User performed the e-signature course's authentication

This notification is sent when a user completes the e-signature for a course.

Applicable course types Courses only (no learning plan)
Time triggers At time of or After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{course_name}}
{{course_type}}
{{authentication_gateway}}
{{esignature_hash}}
{{completion_date}}
{{URL}}
{{trainingmaterials_and_versioning_and_scores}}
{{extend_enterprise_logo}}
Recipients Superadmins, Power Users, Managers, Instructors, Users
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes This notification is configurable only if the E-Signature App is active. The shortcode {{URL}} contains the link to download the certificate.

User unenrolled from ILT session

Notifies the audience when a user has been unenrolled from an ILT session.

Applicable course types ILT (Instructor-Led Training) courses
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{course_name}}
{{course_link}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User unenrolled from a course

Triggered when a Superadmin or an instructor unenrolls a user from a course. Also triggered when a user self-unenrolls from a course catalog out of a course.

Applicable course types All course types and learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User waiting to be approved to an ILT session

Triggered when a user self-enrolls in an ILT session. The notification is always sent when the course enrollment policy is set to Admin approval, and when it is set to Free but the user is placed on the course waiting list because the session is full.

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers At time of
Available shortcodes {{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{course_link}}
{{first_name}}
{{last_name}}
{{course_name}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins, Managers
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User waiting to be enrolled in a course

Notifies the audience that a user is on the waiting list for an e-learning course or an ILT course without any session selected. For ILT courses, the notification will not trigger if the ILT course contains only past sessions and has no current or future sessions.

Applicable course types All course types and learning plans
Time triggers At time of & After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{subscribed_at}}
{{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, instructors, Superadmins, managers
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes The shortcodes {{session_name}}, {{session_dates}}, {{session_location}} and {{session_classroom}} are available only for ILT courses.

User was declined from an ILT session

Triggered when the Superadmin rejects the self-enrollment of the user in an ILT session.

Applicable course types ILT (Instructor-Led Training) courses and Learning plans
Time triggers At time of
Available shortcodes {{session_name}}
{{session_dates}}
{{session_location}}
{{session_classroom}}
{{course_link}}
{{first_name}}
{{last_name}}
{{course_name}}
{{calendar_sync_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Certification notifications

Certification has been issued

This notification is triggered when a certification is awarded after the completion of a course or a learning plan. This trigger requires the Certifications and Retraining App to be active.

Applicable course types Any course with a certification assigned
Time triggers At time of & after
Available shortcodes {{cert_title}}
{{cert_description}}
{{cert_expire_at}}
{{cert_issued_on}}
{{cert_item_name}}
{{cert_item_type}}
{{username}}
{{first_name}}
{{last_name}}
{{user_email}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins, Managers
Notification priority High
Template available No
Visible to Power Users No
Additional notes The notification triggers when users receive a certification. When the notification recipients are users, they are informed about the certification awarded to them. When the notification recipients are Power Users, Superadmins, or managers, the notification informs them that a certification has been issued for the users they manage.

Certification has expired

This notification is triggered when a certification is approaching its due date or has expired. This trigger requires the Certifications and Retraining App to be active.

Applicable course types Any course with a certification assigned
Time triggers Before & after
Available shortcodes {{cert_title}}
{{cert_description}}
{{cert_expire_at}}
{{cert_issued_on}}
{{cert_item_name}}
{{cert_item_type}}
{{renew_link}}
{{username}}
{{first_name}}
{{last_name}}
{{user_email}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins, Managers
Notification priority Normal
Template available No
Visible to Power Users No
Additional notes The notification triggers when a certification is approaching its due date or has expired. When the notification recipients are users, they are informed that their certification is about to expire or has expired. When the notification recipients are Power Users, Superadmins, or managers, the notification informs them that a certification awarded to the users they manage is about to expire or has expired.

Gamification notifications

Contest completed

Triggers when a contest timeframe has elapsed. This trigger requires the Gamification app to be active.

Applicable course types N/A
Time triggers All
Available shortcodes {{contest_description}}
{{contest_end_date}}
{{contest_goal}}
{{contest_link}}
{{contest_name}}
{{contest_start_date}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

New badge awarded

Triggers when a badge is manually or automatically assigned to a user. This trigger requires the Gamification app to be active.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{badge_name}}
{{badge_image}}
{{my_badges_url}}
{{extend_enterprise_logo}}
Recipients Users
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New contest started

Triggers when an admin creates a new contest. This trigger requires the Gamification app to be active.

Applicable course types N/A
Time triggers All
Available shortcodes {{contest_description}}
{{contest_end_date}}
{{contest_goal}}
{{contest_link}}
{{contest_name}}
{{contest_start_date}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Superadmin approved the reward request

Triggers when a Superadmin approves a reward request submitted by a learner from inside the Rewards shop.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{reward_name}}
{{reward_coins}}
{{reward_request_date}}
{{extend_enterprise_logo}}
Recipients Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Superadmin rejected the reward request

Triggers when a Superadmin rejects a reward request submitted by a learner from inside the Rewards shop.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{reward_name}}
{{reward_coins}}
{{reward_request_date}}
{{extend_enterprise_logo}}
Recipients Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

User asked to redeem a reward

Triggers when a user asks to redeem their coins for a reward in the Rewards shop. The notification is sent to the Superadmin.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{reward_name}}
{{reward_coins}}
{{reward_request_date}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Other notifications

E-commerce settings were changed

Triggered when a Superadmin updates any e-commerce settings.

Applicable course types N/A
Time triggers At time of, before & after
Available shortcodes {{username}}
{{first_name}}
{{last_name}}
{{user_email}}
{{extend_enterprise_logo}}
Recipients Superadmin
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Send an external notification

A notification type that can be triggered remotely from a third party using APIs. Must have one of the following fields: Docebo user ID, Docebo username, and Docebo unique user ID (UUID).

Applicable course types N/A
Time triggers At time of
Available shortcodes {{username}}
{{first_name}}
{{last_name}}
{{user_email}}
{{user_password}}
{{lms_link}}
{{register_date}}
{{verification_link}}
{{course_name}}
{{course_link}}
{{expire_at}}
{{session_name}}
{{session_dates}}
{{session_location}}
{{webinar_session_details}}
{{learningplan_code}}
{{learningplan_name}}
{{learningplan_user_validity_start}}
{{learningplan_user_validity_end}}
{{extend_enterprise_logo}}
Recipients External
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes Used for the Course has changed webhook for the Automation app. The {{user_password}} shortcode will be substituted by the Reset Your Password link in the notification.

New privacy policy version

Triggered when a new version of any Privacy Policy (default or not) is created in the platform.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{subdomain_name}}
{{subdomain_url}}
{{user_email}}
{{username}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New terms & conditions version

Triggered when a new version of any Terms & Conditions (default or not) is created in the platform.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{subdomain_name}}
{{subdomain_url}}
{{user_email}}
{{username}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Reports data refresh failed

This notification is sent when the reports data refresh operation could not be completed.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available No
Visible to Power Users No
Additional notes  

New wire transfer transaction

This notification is sent to users selecting wire transfer as the payment method for their purchase. It should include all the bank details needed by the user to complete the payment.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{order_receipt}}
{{order_id}}
{{subtotal}}
{{discount}}
{{total_paid}}
{{company}}
{{address}}
{{state}}
{{zip}}
{{city}}
{{country}}
{{order_items}}
{{bank_details}}
{{transaction_deadline}}
{{extend_enterprise_logo}}
Recipients Users, Superadmins
Notification priority High
Template available No
Visible to Power Users No
Additional notes  

Wire transfer transaction canceled

This notification is sent to users who purchased a course and paid via wire transfer when their transaction is canceled by a Superadmin.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{order_id}}
{{order_receipt}}
{{order_items}}
{{username}}
{{first_name}}
{{last_name}}
{{date_of_order_cancellation}}
{{payment_date}}
{{admin_who_cancelled}}
{{extend_enterprise_logo}}
Recipients Users, Superadmins
Notification priority High
Template available No
Visible to Power Users No
Additional notes  

Wire transfer transaction marked as paid

This notification is sent to the users who purchased a course and paid via wire transfer as a confirmation that the payment has been received.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{order_receipt}}
{{order_id}}
{{subtotal}}
{{discount}}
{{total_paid}}
{{company}}
{{address}}
{{state}}
{{zip}}
{{city}}
{{country}}
{{order_items}}
{{admin_who_approved}}
{{date_of_payment_accepted}}
{{extend_enterprise_logo}}
Recipients Users, Superadmins
Notification priority High
Template available No
Visible to Power Users No
Additional notes  

User modified his privacy policy preferences

Triggered when a user has changed their acceptance status for a Privacy Policy to which they are assigned.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{username}}
{{first_name}}
{{last_name}}
{{privacy_policy_name}}
{{privacy_policy_version}}
{{subdomain_name}}
{{previous_answers}}
{{current_answers}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

User modified his terms & conditions preferences

Triggered when a user has changed their acceptance status for the Terms & Conditions to which they are assigned.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{username}}
{{first_name}}
{{last_name}}
{{tc_name}}
{{tc_version}}
{{subdomain_name}}
{{tc_previous_answer}}
{{tc_current_answer}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Your content tags are ready

Triggered when the platform Artificial Intelligence has generated all of the content tags for assets.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{tag_content_title}}
{{tag_content_url}}
{{tag_content_tags}}
{{extend_enterprise_logo}}
Recipients Users
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

User impersonation has started

Triggered when either a Superadmin or a Power User starts impersonating another user.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{impersonator}}
{{impersonated}}
{{date}}
{{time}}
{{extend_enterprise_logo}}
Recipients Users
Notification priority High
Template available No
Visible to Power Users No
Additional notes The user being impersonated (whether a normal user, or a Power User) will receive the notification.

User impersonation has ended

Triggered when either a Superadmin or a Power User stops impersonating another user.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{impersonator}}
{{impersonated}}
{{date}}
{{time}}
{{extend_enterprise_logo}}
Recipients Users
Notification priority High
Template available No
Visible to Power Users No
Additional notes The user being impersonated (whether a normal user, or a Power User) will receive the notification.

Learning plans notifications

Learner has completed a learning plan

Triggers when the learner completes all courses in a learning plan, or when an instructor or administrator marks them as completed.

Applicable course types Learning plans and courses included in learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{learningplan_name}}
{{completed_at}}
{{certificate_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available No
Visible to Power Users Yes
Additional notes The {{extend_enterprise_logo}} shortcode is only available for the email delivery channel.

Learning plan enrollment expiring

Notifies users and Superadmins when the end date for a learning plan is about to be or has passed.

Applicable course types Learning plans and courses included in learning plans
Time triggers Before & after
Available shortcodes {{learningplan_name}}
{{first_name}}
{{last_name}}
{{username}}
{{learningplan_user_validity_start}}
{{learningplan_user_validity_end}}
{{extend_enterprise_logo}}
Recipients Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

New learning plan created

Notifies Superadmins when a new learning plan has been created which contains any of the selected courses.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{learningplan_name}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

New content in learning plan

Triggers when new content has been added to a learning plan.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{learningplan_name}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

New course unlocked in learning plan

Triggers when a user unlocks a course in a learning plan by completing its prerequisite course.

Applicable course types Learning plans
Time triggers At time of & After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{course_name}}
{{course_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available No
Visible to Power Users No
Additional notes This notification is triggered only when there is no delay set from the completion of the prerequisite course to the unlock of the following course. Learn more about prerequisites in Learning plans.

User has been enrolled in a learning plan

Notifies the audience when a user has been enrolled in a learning plan.

Applicable course types Learning plans
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{learningplan_name}}
{{learningplan_url}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority High
Template available  
Visible to Power Users Yes
Additional notes  

User was unenrolled from a learning plan

Notifies the audience when a user has been unenrolled from a learning plan.

Applicable course types Learning plans
Time triggers At time of & After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{learningplan_name}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Forums notifications

New comment

Triggers when a new comment is posted in the Comments widget of courses. Only users who have commented before will receive this notification.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{course_name}}
{{forum_name}}
{{thread_link}}
{{forum_link}}
{{comment}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

New discussion

Triggers when a new discussion has been created in a course forum.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{forum_name}}
{{thread_title}}
{{thread_link}}
{{forum_link}}
{{first_name}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

New reply

Triggers when a user replies to a forum thread. Only users who have commented before on the thread will receive this notification.

Applicable course types All courses and learning plans
Time triggers At time of
Available shortcodes {{forum_name}}
{{thread_title}}
{{thread_link}}
{{forum_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Instructor(s), Superadmins
Notification priority Normal
Template available Yes
Visible to Power Users Yes
Additional notes  

Observation checklists notifications

New manager observation checklists to complete

Triggered when a manager has a new observation checklist to complete for their team.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{ref_url}}
{{extend_enterprise_logo}}
Recipients The recipient is automatically selected by the notification according to the checklist workflow.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

New observation checklist to approve

Triggered when a manager or a user has an observation checklist to approve.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{fullname}}
{{assignment_url}} 
{{extend_enterprise_logo}}
Recipients The recipient is automatically selected by the notification according to the checklist workflow.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

New peer observation checklists to complete

Triggered when a user has a new observation checklist to complete for another peer user in the platform.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{ref_url}}
{{extend_enterprise_logo}}
Recipients The recipient is automatically selected by the notification according to the checklist workflow.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

New self observation checklists to complete

Triggered when a user has a new observation checklist to complete for themself.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{ref_url}}
{{extend_enterprise_logo}}
Recipients The recipient is automatically selected by the notification according to the checklist workflow.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Observation checklist approved

Triggers when the user or manager in charge of the approval process for a checklist approves it. Notifies the user who has completed the checklist that it has been approved.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{fullname}}
{{assignment_url}} 
{{checklist_name}}
{{extend_enterprise_logo}}
Recipients The recipient is automatically selected by the notification according to the checklist workflow.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Observation checklist rejected

Triggers when the user or manager in charge of the approval process for a checklist rejects it. Notifies the user who has completed the checklist that it has been rejected, but they can correct the responses given.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{fullname}}
{{assignment_url}} 
{{checklist_name}}
{{extend_enterprise_logo}}
Recipients The recipient is automatically selected by the notification according to the checklist workflow.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Users notifications

Admin asks to check your team

Triggers when a Superadmin or a Power User selects the Send Notification to Manager option from the Manage Team Request page when the association request is in Pending status, to inform the manager that the team member has not accepted the request yet. When this notification is sent as a mass action to more than 99 users, a background job will automatically start.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{manager_first_name}}
{{manager_last_name}}
{{manager_username}}
{{manager_email}}
{{manager_level}}
{{subordinate_first_name}}
{{subordinate_last_name}}
{{subordinate_username}}
{{subordinate_email}}
{{subordinate_level}}
{{lms_link}}
{{manager_type}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Manager request not accepted

Triggers when a user does not accept a manager's request to confirm their association.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{manager_first_name}}
{{manager_last_name}}
{{manager_username}}
{{manager_email}}
{{manager_level}}
{{subordinate_first_name}}
{{subordinate_last_name}}
{{subordinate_username}}
{{subordinate_email}}
{{subordinate_level}}
{{lms_link}}
{{manager_type}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

Newsletter sent

Triggers when a newsletter is sent by a Superadmin.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Team member added to a team

Triggers when a user accepts a manager request to confirm their association or identifies a manager as their manager, and when a Superadmin or Power User creates or forces an association from the Manage Team Request page.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{manager_first_name}}
{{manager_last_name}}
{{manager_username}}
{{manager_email}}
{{manager_level}}
{{subordinate_first_name}}
{{subordinate_last_name}}
{{subordinate_username}}
{{subordinate_email}}
{{subordinate_level}}
{{lms_link}}
{{manager_type}}
{{extend_enterprise_logo}}
Recipients Managers, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes Managers set as the recipients of this notification will receive it regardless of the group or branch they belong to whenever one of their team members belongs to the group or branch set in the trigger filter.

User email address must be verified 

For this notification to work, you must enable the option Send verification email at first login in Advanced settings > Users tab. With this setting, the notification will be triggered: 

  • When a user with email validation status = unverified logs in to the platform for the first time after being created or updated. 

Note that (unless you update the user) the notification will not be re-sent on subsequent logins, even if the user email remains unverified.

The registration type for the user does not matter for this notification.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{lms_link}}
{{verification_link}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User has been created (by administrator)

Triggers when a Superadmin, or a Power User with Users/Can activate users permission, creates a new user account. This includes accounts created for users provisioned via SSO.

Best practice: This notification will not be triggered if the option Send User has been created (by administrator) notification to new user is disabled in the user creation panel.

Applicable course types N/A
Time triggers At time of & After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{user_password}}
{{lms_link}}
{{register_date}}
{{verification_link}}
{{uuid}}
{{first_multidomain}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority High
Template available Yes
Visible to Power Users Yes
Additional notes The {{user_password}} shortcode will be substituted by the Reset Your Password link in the notification. For security reasons, upon clicking on the Reset Your Password link, the user will be prompted to enter their email address, so that they will receive another reset link to finally confirm their user creation.

User has been created (confirmed registration)

Triggers when a Superadmin, or Power User with Users / Users waiting for subscription confirmation permission, approves a user's registration to the platform from the Pending users list. 

Is triggered when any type of self-registration is completed. This includes free self-registration with or without clicking a confirmation link, and moderated self-registration after approval.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{lms_link}}
{{uuid}}
{{first_multidomain}}
{{user_password}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority High
Template available Yes
Visible to Power Users Yes
Additional notes The {{user_password}} shortcode is replaced by the Reset Your Password link in the notification.

User has been deleted

Triggers when a Superadmin or a Power User deletes the account of a user.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{extend_enterprise_logo}}
Recipients Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

User has been modified

Triggers when the Update button is pressed when editing a user profile.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes The email notification is sent to the email of the account that was updated.

User has been removed from a group

Triggers when a Superadmin or Power User removes a user from a group.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{group_name}}
{{group_id}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User has never logged in

Notifies the audience that a new user has never logged into the platform.

Applicable course types N/A
Time triggers After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{lms_link}}
{{register_date}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User has not logged in (in a specific time period)

Notifies the audience that a user has not logged in for a specific period since their last access date. The period is configured in the notification.

Please note: This notification checks only the user level and excludes Power Users and Superadmins. For example, for a regular user and a Power User who has not logged in for the same period, the notification will be sent only for the regular user, not for the Power User.

Applicable course types N/A
Time triggers After
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{lms_link}}
{{register_date}}
{{last_access_date}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes  

User platform subscription waiting to be approved

Triggered when a user tries to self-register into the platform and the registration must be approved by the Superadmin.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{user_email}}
{{extend_enterprise_logo}}
Recipients Superadmin
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

User subscribed to a group

Notifies the audience that a user has been added to a group.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{group_name}}
{{group_id}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users Yes
Additional notes

Unlike other notifications, this one applies an AND logic between the group and branch trigger filters: 
- When both group and branch triggers are specified, the notification fires only when a user belonging to one of the specified branches is added to one of the specified groups.

Additionally:
- When no group trigger is specified:
the notification fires when a user belonging to one of the specified branches (or any user, if no branch trigger is specified) is added to any group in the platform.

- When no branch trigger is specified:
the notification fires when a user (belonging to any branch in the platform) is added to the specified groups (or to any group, if no group trigger is specified)

Subscription plans notifications

Subscription bundle has been changed

Triggers when the subscription bundle currently in use has changed.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{bundle_name}}
{{bundle_code}}
{{bundle_description}}
{{bundle_type}}
{{catalog_list}}
{{plan_list}}
{{extend_enterprise_logo}}
Recipients Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Subscription bundle has been created

Notifies the audience that a new subscription bundle is available.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{bundle_name}}
{{bundle_code}}
{{bundle_description}}
{{bundle_type}}
{{catalog_list}}
{{plan_list}}
{{extend_enterprise_logo}}
Recipients Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Subscription plan has been purchased

Notifies the audience that a subscription plan has been purchased.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{purchase_date}}
{{transaction_code}}
{{expiration_date}}
{{bundle_name}}
{{type}}
{{capacity}}
{{price}}
{{note}}
{{plan_name}}
{{sold_to}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority High
Template available  
Visible to Power Users No
Additional notes This notification is always sent also to Superadmins, independently from the selected recipient set for the notification.

Subscription plan has expired

Notifies the audience that the subscription plan has expired.

Applicable course types N/A
Time triggers Before & after
Available shortcodes {{purchase_date}}
{{transaction_code}}
{{expiration_date}}
{{bundle_name}}
{{type}}
{{capacity}}
{{price}}
{{note}}
{{plan_name}}
{{sold_to}}
{{extend_enterprise_logo}}
Recipients Users, Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Subscription record has almost exhausted capacity

Notifies the audience that the subscription plan capacity is almost over.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{purchase_date}}
{{transaction_code}}
{{expiration_date}}
{{bundle_name}}
{{type}}
{{capacity}}
{{used_capacity}}
{{remaining_capacity}}
{{price}}
{{note}}
{{plan_name}}
{{sold_to}}
{{extend_enterprise_logo}}
Recipients Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes This notification is sent when the number of seats assigned for a subscription is equal to or greater than 80% of capacity.

Subscription record has exceeded capacity

Notifies the audience that the subscription plan has exceeded its capacity.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{purchase_date}}
{{transaction_code}}
{{expiration_date}}
{{bundle_name}}
{{type}}
{{capacity}}
{{used_capacity}}
{{remaining_capacity}}
{{price}}
{{note}}
{{plan_name}}
{{sold_to}}
{{extend_enterprise_logo}}
Recipients Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Discover, Coach & Share notifications

Answer marked as best answer

Triggers when a user marks an answer as the best answer for a particular question. The owner of the answer will receive the notification.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_owner_question}}
{{app7020_question_url}}
{{extend_enterprise_logo}}
Recipients The owner of the answer will receive the notification
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Asset approved

Triggers when the asset uploaded by the asset owner is approved by the channel's expert during their peer review. The asset is published in the channel(s) in which the asset owner shared the asset.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{app7020_asset_author}}
{{app7020_asset_title}}
{{app7020_asset_thumb}}
{{app7020_user_email}}
{{app7020_asset_url}}
{{app7020_user_avatar}}
{{app7020_user_name}}
{{app7020_channel_name}}
{{extend_enterprise_logo}}
Recipients The owner of the asset will receive the notification
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

Asset deleted by contributor

Triggers when an owner deletes their own asset. If the asset was published in a channel that requires peer review, all the experts of that channel will receive the notification.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_owner_content}}
{{app7020_content_title}}
{{extend_enterprise_logo}}
Recipients If the asset was published in a channel that requires peer review, all experts of that channel will receive the notification.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Asset deleted by Superadmin

Triggers when a Superadmin deletes an asset resource. The owner of the asset will receive the notification.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_super_admin}}
{{app7020_content_title}}
{{extend_enterprise_logo}}
Recipients Superadmins, Power Users or Course Instructors who previously created the asset.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Asset rejected

Triggers when the asset uploaded by the asset owner is rejected by the channel's expert during their peer review. The asset cannot be published in the channel(s) in which the asset owner shared the asset.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{app7020_asset_author}}
{{app7020_asset_title}}
{{app7020_asset_thumb}}
{{app7020_user_email}}
{{app7020_asset_url}}
{{app7020_user_avatar}}
{{app7020_user_name}}
{{app7020_channel_name}}
{{extend_enterprise_logo}}
Recipients The owner of the asset will receive the notification
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

Asset upload error

Triggers when there is an error while uploading the content that the asset owner is trying to upload using the Share Content functionality.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{extend_enterprise_logo}}
Recipients The person who is uploading the asset via the Share Content functionality will receive the notification
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

Digest: Assets marked as outdated

Triggered when an asset is marked as outdated by a user. The owner of the content will receive the notification.

Applicable course types N/A
Time triggers Every
Available shortcodes {{marked_count}}
{{marked_content}}
{{ref_url}}
{{extend_enterprise_logo}}
Recipients The owner of the content will receive the notification
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Digest: Courses marked as outdated

Triggered when a course is marked as outdated by a user. The platform Superadmin will receive the notification.

Applicable course types N/A
Time triggers Every
Available shortcodes {{marked_count}}
{{marked_content}}
{{ref_url}}
{{extend_enterprise_logo}}
Recipients Power Users, Superadmins
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

Digest: New content in followed channels

Triggered when new pieces of content are uploaded in the channels the user is following (with the “Digest” notifications option). A notification with a summary of the new content shared by other users will be sent to the user.

Applicable course types N/A
Time triggers Every
Available shortcodes {{new_content_count}}
{{channel_name}}
{{content_name}}
{{content_type}}
{{uploader_name}}
{{followed_channels_url}}
{{extend_enterprise_logo}}
Recipients The notification is sent to users who follow specific channels and have set the “Digest” notification option for those channels.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes To correctly list all the channels with new content and the new items in each channel, this notification requires an outer pair of {{#channels}} and {{/channels}} tags that enclose a pair of {{#items}} and {{/items}} tags, as in the following example: 

You have new content in the following channels:{{#channels}} 
    {{channel_name}}
    {{new_content_count}}
    {{#items}} 
           {{content_name}}
            Type: {{content_type}}
            Uploaded by: {{uploader_name}}
     {{/items}}
{{/channels}}

New answer for a question

Triggered when a user or an expert answers a question. This notification is sent to the owner of the question.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_owner_answer}}
{{app7020_question_url}}
{{app7020_answer_owner_avatar}}
{{app7020_owner_question}}
{{app7020_answer_title}}
{{app7020_question_owner_email}}
{{extend_enterprise_logo}}
Recipients This notification is sent to the owner of the question.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New asset to review

Triggers when a new asset is ready to be published. The notification will be sent to the expert(s) of the channel that needs to review the asset.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{app7020_asset_author}}
{{app7020_asset_title}}
{{app7020_asset_thumb}}
{{app7020_user_email}}
{{app7020_asset_url}}
{{app7020_user_avatar}}
{{extend_enterprise_logo}}
Recipients The notification is be sent to the expert(s) of the channel that needs to review the asset.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New channel assignment

Triggered when an expert is assigned to a channel. The notification is sent to the new expert.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_super_admin}}
{{app7020_channel_name}}
{{extend_enterprise_logo}}
Recipients The notification is sent to the new expert.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

New content in followed channel

Triggered when a new piece of content is uploaded in a channel the user is following (with the “All notifications” option). A notification will be sent to the user whenever a new piece of content is shared by other users in that channel.

Applicable course types N/A
Time triggers N/A
Available shortcodes {{uploader_name}}
{{item_name}}
{{item_url}}
{{channel_name}}
{{channel_url}}
{{extend_enterprise_logo}}
Recipients The notification is sent to users who follow a specific channel, and have enabled the All notifications option for that channel
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New content published

Triggered when an expert or Superadmin publishes new content. This notification is triggered when a user uploads an asset into a channel that requires peer review, then the expert of that channel reviews and publishes the content.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_content_title}}
{{app7020_content_url}}
{{app7020_publisher}}
{{extend_enterprise_logo}}
Recipients Superadmin, and the owner of the asset.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New content shared with you

This notification is triggered the first time a playlist is shared with a user, via the invite to watch functionality for playlists.
- If the user has already been invited to watch that playlist previously, the notification will not be re-sent for subsequent invitations.
- Also, if the notification was not active when the user first received the invitation, it will not be sent retroactively.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{app7020_content_title}}
{{app7020_content_url}}
{{app7020_content_thumb}}
{{app7020_inviter_name}}
{{username}}
{{app7020_inviter_avatar}}
{{app7020_content_thumb_original}}
{{extend_enterprise_logo}}
Recipients The notification is sent to the user with whom the playlist is shared.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New content uploaded

Triggered when a user uploads and publishes new content in a channel that does not require peer review. If the channel has an expert (without peer review), the notification is sent to the expert.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_content_title}}
{{app7020_content_url}}
{{app7020_owner_content}}
{{extend_enterprise_logo}}
Recipients If the channel has an expert (without peer review), the notification is sent to the expert.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

New content's question to expert

Triggered when a question is submitted for a specific asset.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_question_title}}
{{app7020_owner_question}}
{{app7020_question_url}}
{{app7020_content_url}}
{{app7020_content_title}}
{{extend_enterprise_logo}}
Recipients The notification is sent to all experts of that channel.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New question to expert

Triggered when a user submitted a question assigned to a channel. The notification is sent to all experts of that channel.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_question_title}}
{{app7020_owner_question}}
{{app7020_question_url}}
{{app7020_owner_question_avatar}}
{{app7020_email_users}}
{{app7020_first_name}}
{{extend_enterprise_logo}}
Recipients The notification is sent to all experts of that channel.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New to watch invitation

This notification is triggered every time a user is invited to watch a content asset via the invite to watch functionality for content.
- It is triggered only for individual assets, such as videos, links, or documents. It is not triggered for invitations to watch playlists. 

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{app7020_content_title}}
{{app7020_content_url}}
{{app7020_content_thumb}}
{{app7020_inviter_name}}
{{app7020_inviter_avatar}}
{{app7020_content_thumb_original}}
{{extend_enterprise_logo}}
Recipients This notification is sent to all invited users.
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

New tooltip added

Triggered when the owner, an expert, or a Superadmin adds a tooltip to a video, regardless of whether the content is published or not. This notification is only triggered one time per day, regardless of the amount of peer review messages in a day.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_tooltip_owner}}
{{app7020_tooltip_body}}
{{app7020_tooltip_position}}
{{app7020_content_title}}
{{app7020_content_url}}
{{extend_enterprise_logo}}
Recipients Superadmin, all experts and owner.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes  

You were mentioned

Triggers when a user has mentioned another user in a comment, question, or answer via the respective command @mention. The notification is sent to the user who has been mentioned.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{first_name}}
{{last_name}}
{{username}}
{{fullname}}
{{user_email}}
{{app7020_content_title}}
{{app7020_content_url}}
{{app7020_owner_content}}
{{extend_enterprise_logo}}
Recipients The notification is sent to the user who has been mentioned.
Notification priority Normal
Template available  
Visible to Power Users No
Additional notes Users, Power Users, Instructor(s), Superadmins

Your content is ready

Triggers when the asset owner is uploading a piece of content using the Share Content functionality, and the platform finishes uploading the content.

Applicable course types N/A
Time triggers At time of
Available shortcodes {{app7020_asset_id}}
{{app7020_asset_title}}
{{extend_enterprise_logo}}
Recipients The person who is uploading the asset via the Share Content functionality will receive the notification
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes  

Skills notifications

Skill updates

Triggers when the user’s manager makes skill-related updates like suggesting a new skill, a level update, or skill-related content through the My Team page. The user will receive the notification and will be able to see the updates in their Skills Dashboard.

Applicable course types N/A
Time triggers Every
Available shortcodes {{skills_dashboard_url}}
{{extend_enterprise_logo}}
Recipients The team member affected by the manager’s updates will receive the notification
Notification priority Normal
Template available Yes
Visible to Power Users No
Additional notes