System requirements – Docebo Help & Support

Introduction

This page outlines the browser and system requirements, as well as some limitations of your Docebo Learning Management System (LMS).

Still have questions? Contact Docebo using your platform's Help Center or your Account Manager.

System requirements - desktop platform

Supported browsers	Microsoft Edge * Mozilla Firefox * Google Chrome * Safari *
Supported operating systems	Microsoft Windows 8 (or higher)** OSX (last two major releases) Most Linux distributions (Chrome OS is not tested)
Supported operating systems for tablets (using the browser version of the desktop platform)	iPadOS (last two major releases) Android 9.0 (or higher) See Notes for use on tablets
Browser settings	JavaScript must be enabled Third-party cookies must be enabled*** localStorage must be enabled TLS Version: 1.2
Supported screen readers	NVDA JAWS On Microsoft Windows, with Chrome and Mozilla Firefox. Learn more about accessibility in your platform.

* Browser notes:

Microsoft Edge, Firefox, Chrome, and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation, we will support the last 2 major versions of each of these browsers. Please note that

as of January 2018, we do not support Safari on Windows
as of November 2022, we're not actively testing Firefox but we still offer support for it

** Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome, as a temporary solution.

Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

*** Note for use on Chrome 83 and higher:

Starting from Chrome 83, in order to embed Docebo while using the browser in Incognito mode, third-party cookies must be manually turned on (opens in a new tab).

Notes for use on tablets

When accessing the platform from a tablet, there are two options:

Use the tablet’s mobile browser to access the desktop version of your platform. This is supported for Android tablets with an 8” screen or larger and Apple iPads of all sizes.
→ On the mobile browser, you can access both administrator and learner views of the platform, however only the learner functionality is fully supported.
Use the Go.Learn mobile app, which supports any screen size and older devices.
→ Note that the mobile app provides only learner functionality.

Please note that for mobile browsers, as for desktop browsers, only the latest 2 major versions of the browser are supported.

The Redirect window setting determines whether users who enter the platform URL in the mobile browser are invited to download the mobile app.

System requirements - Go.Learn mobile app

Supported Operating Systems for Tablets and Smartphones

iOS 15.5 (or higher)
Android 9.0 (or higher)*

The Go.Learn mobile app, on both smartphones and tablets, supports only the learner view of the platform and does not provide any administrator functionality.

* Note for use on Android mobile devices: If you are using an Android device for the Chinese market, see the article Mobile app in China.

Limitations - APIs

API Call Limitations

1,000 API calls per hour from each IP address

Limitations - file upload

Upload type	Accepted file types	Notes
Thumbnails	JPG, JPEG, PNG	Accepted Thumbnail Size: 800×400 pixels Accepted Thumbnail Ratio: 2:1
Favicons	JPG, PNG
External training files	DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, CSV, MP4, JPG
Logos	JPG, PNG, GIF	Recommended File Size: 380x72 pixels
Background images	JPG, PNG	Recommended Resolution: 1280×720 px Maximum File Size: 10 MB
Background videos	MP4	Recommended File Size: 1.5 – 2 MB Bitrate: 500-800 kbps Minimum Resolution: 1280×720 px Maximum File Size: 50MB
Badge icon for gamification	JPG, PNG	Maximum File Size: 1 MB Recommended Resolution: 600×600 pixels
Discover, Coach & Share asset	JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS, XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, FLAC, OGG, WAV	Maximum File Size: 800 MB Size limit of 150 pages for any file that you update as an informal asset before it is converted into a presentation.
Newsletter	DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, CSV	Maximum File Size: 10 MB (all files)
Webinar recordings	3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3	Maximum File Size: 800 MB
Attachments for sessions' evaluations	3GP, 3GP2, AVI, BMP, CSV, DOC, DOCX, EPUB, FLV, GIF, ICO, JPEG, JPG, MKV, MOV, MP3, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, PDF, PNG, PPSX, PPT, PPTX, SRT, TXT, VTT, WMV, XLS, XLSX, ZIP	Maximum File Size: 40 MB
File upload for: course enrollments ILT session enrollments ILT sessions creation ILT events creation ILT session instructors' assignment	CSV

Limitations - training material

Upload type	Accepted file types	Notes
File repository widget	ZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4	Maximum File Size: 400 MB
Files	DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP	Maximum File Size: 1024 MB Maximum filename length: 255 characters
Video files	3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3	Maximum File Size: 1024 MB
External video links	Links from YouTube, Vimeo, or Wistia
SCORM	SCORM versions 1.2 and 2004 3rd Edition	Maximum File Size: 1024 MB Must be uploaded as a zip package Must not include more than 15000 files The SCORM package name and all file names inside the package must not contain any special characters Does Not Accept: PL, RB, ASPX, PY, JSP, ASP, WASPX, SHTML, SH, CGI, PHP, PH3, PHP4, PHP5, PHPS, HTACCESS
AICC	CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0) Communication Protocol: HACP (HTTP Communication Protocol) Level of Complexity Implemented: Level 1: Basic structure of the course, location, description, implied order.	Maximum File Size: 1024 MB Must be uploaded as a ZIP package. The configuration files of the AICC package must be in the root of the ZIP file. Does Not Accept: HTACCESS, PHPS, PHP5, PHP4, PH3, PHP, CGI, SH, SHTML, ASP, ASPX, JSP, PY, RB, PL
xAPI/Tin Can	Tin Can Standard 1.0	Maximum File Size: 1024 MB Must be uploaded as a ZIP package. Docebo LRS works in pairs with Docebo, in order to be able to link activities completed by the users to course progress, they are required to recognize the activity ID passed in the xAPI statement. To make the LRS recognize these activity IDs, upload xAPI packages with a proper tincan.xml descriptor in them.
External video links	Links from YouTube, Vimeo, or Wistia
Assignments	3GP, 3GP2, AVI, BMP, CSV, DOC, DOCX, EPUB, FLV, GIF, ICO, JPEG, JPG, MKV, MOV, MP3, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, PDF, PNG, PPSX, PPT, PPTX, SRT, TXT, VTT, WMV, XLS, XLSX, ZIP	Maximum File Size: 40 MB
Elucidat content	Import from Elucidat
Google Drive imports	Training Material: Docs, Slides, Spreadsheets, Drawings Discover, Coach & Share Assets: Docs, Slides, Spreadsheets, Drawings.
Slides converter	PDF, ODP, PPT, PPTX	Maximum File Size: 1024 MB or 150 pages
HTML pages
Lectora Content	Transferred from Lectora	Can only be published in the Central Repository, not directly into courses

Technical limitations

Limitation	Notes
Platform interface	Interface issues that occur in your Docebo platform when a browser is zoomed in or zoomed out (any setting other than 100% or 400% in the platform accessible areas) will not be fixed or supported by our technical staff. Docebo strongly suggests using at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not officially supported by Docebo’s Product Support or Development teams. For the best user experience, we suggest using a 1366x768px resolution or similar.
Character limit for description text boxes (for training materials and assets)	Training material: 65,535 characters (including HTML characters) Discover, Coach & Share assets: 6,000 characters
Character limit for titles	255 characters
Character limit for tags	32 characters
Country names	All country names in the platform use ISO 3166 standard
PHP memory limit	0.256 GB RAM

Bandwidth recommendations

Docebo	0.5 Megabits per second - Required broadband connection speed
Video	0.5 Megabits per second – Required broadband connection speed 1.5 Megabits per second – Recommended broadband connection speed 3.0 Megabits per second – Recommended for SD quality 5.0 Megabits per second – Recommended for HD quality
SCORM, AICC, and xAPI/Tin Can	Check your authoring tool vendor to best determine their recommendations.

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