Docebo system requirements – Docebo Help & Support

Introduction

Before implementing the Docebo platform, it is essential to ensure that your environment meets the necessary system requirements. These requirements outline specifications needed to ensure optimal performance, reliability, and compatibility. Adhering to these requirements not only ensures a smooth setup process but also minimizes potential issues during operation.

This article provides a comprehensive overview of the system requirements for the Docebo platform. Whether you are preparing for installation or troubleshooting an existing setup, understanding these requirements is a critical first step to success.

Supported desktop operating systems

Microsoft Windows 10 or higher
OSX (the last two major releases)
Most Linux distributions (ChromeOS is not tested)

Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

Tablets using the browser version of the desktop platform

iPadOS (the last two major releases)
Android 12.0 or higher

When accessing the platform from a tablet, there are two options:

Use the tablet’s mobile browser to access the desktop version of your platform. This is supported for Android tablets with an 8” screen or larger and Apple iPads of all sizes.
- On the mobile browser, you can access both administrator and learner views of the platform, however, only the learner functionality is fully supported.
Use the Go.Learn mobile app, which supports any screen size and older devices.
- Note that the mobile app provides only learner functionality.

The Redirect window setting determines whether users who enter the platform URL in the mobile browser are invited to download the mobile app.

Go.Learn supported operating systems (tablets and smartphones)

iOS 15.5 or higher
Android 12.0 or higher

The Go.Learn mobile app, on both smartphones and tablets, supports only the learner view of the platform and does not provide any administrator functionality.

Android mobile devices:
If you are using an Android device for the Chinese market, see the article Mobile app in China.

We recommend using the Go.Learn app or your branded app when accessing the platform on mobile phones. Please note that mobile browsers are not supported for platform use on these devices

Supported browsers

Microsoft Edge
Mozilla Firefox
Google Chrome
Safari

Microsoft Edge, Firefox, Chrome, and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation, Docebo supports the last two major versions of each of these browsers.

Please note that:

As of January 2018, Docebo does not support Safari on Windows.
As of November 2022, Docebo is not actively testing Firefox but still offers support for it.

Browser settings

JavaScript must be enabled
Third-party cookies must be enabled
localStorage must be enabled
TLS Version: 1.2

Note for use on Chrome 83 and higher

Starting from Chrome 83, to embed Docebo while using the browser in Incognito mode, third-party cookies must be manually turned on (opens in a new tab).

Supported file types

This section provides an overview of the supported formats for uploading files within the platform.

Entity	Accepted file types	Additional notes
File uploaded for: course enrollments ILT session enrollments ILT sessions creation ILT events creation ILT session instructors' assignment	CSV	Maximum file size: 3MB.
Types of files uploaded in the file repository area widget	ZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4	Maximum file size: 400 MB
Slide training material	PDF, ODP, PPT, PPTX	Maximum file size: 1024 MB. Maximum number of pages convertible to slides via the slide converter: 150.
Files uploaded as training material	DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP	Maximum file size: 1024 MB. Maximum filename length: 255 characters.
Video files uploaded as training material	3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3	Maximum file size: 1024 MB.
Videos for Creator media library	3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV	Maximum file size: 1024MB
Links to external videos used as training material	YouTube, Vimeo, and Wistia
SCORM training material. Accepted SCORM versions: 1.2 and 2004 3rd edition.	Must be uploaded as a ZIP package. Must not include more than 15000 files.	Maximum file size: 1024 MB. The SCORM package name and all file names inside the package must not contain any special characters. Does not accept (also when included in ZIP packages): PL, RB, ASPX, PY, JSP, ASP, WASPX, SHTML, SH, CGI, PHP, PH3, PHP4, PHP5, PHPS, HTACCESS.
AICC training material. CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0). Communication protocol: HACP (HTTP Communication Protocol). Level of complexity implemented: Level 1: Basic structure of the course, location, description, implied order.	Must be uploaded as a ZIP package.	Maximum file size: 1024 MB. The configuration files of the AICC package must be in the root of the ZIP file. Does not accept (also when included in ZIP packages): HTACCESS, PHPS, PHP5, PHP4, PH3, PHP, CGI, SH, SHTML, ASP, ASPX, JSP, PY, RB, PL.
xAPI (formerly Tin Can API) training material. Tin Can Standard 1.0. Docebo LRS works with Docebo in order to be able to link activities completed by the users to course progress, they are required to recognize the activity ID passed in the xAPI statement. To make the LRS recognize these activity IDs, upload xAPI packages with a proper tincan.xml descriptor in them.	Must be uploaded as a ZIP package.	Maximum file size: 1024 MB. Does not accept (also when included in ZIP packages): PL, RB, ASPX, PY, JSP, ASP, WASPX, SHTML, SH, CGI, PHP, PH3, PHP4, PHP5, PHPS, HTACCESS.
Assignment training material	3GP, 3GP2, AVI, BMP, CSV, DOC, DOCX, EPUB, FLV, GIF, ICO, JPEG, JPG, MKV, MOV, MP3, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, PDF, PNG, PPSX, PPT, PPTX, SRT, TXT, VTT, WMV, XLS, XLSX, ZIP	Maximum file size: 40 MB.
Files imported from Google Drive as training material and assets	Training material: Docs, Slides, Spreadsheets, Drawings. Assets: Docs, Slides, Spreadsheets, Drawings.
Files uploaded as informal learning assets	JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS, XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, FLAC, OGG, WAV	Maximum file size: 800 MB. Size limit of 150 pages for any file that you update as an informal asset before it is converted into a presentation.
Files uploaded through the External training app.	DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, CSV, MP4, JPG
Attachments for the evaluation of ILT sessions	3GP, 3GP2, AVI, BMP, CSV, DOC, DOCX, EPUB, FLV, GIF, ICO, JPEG, JPG, MKV, MOV, MP3, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, PDF, PNG, PPSX, PPT, PPTX, SRT, TXT, VTT, WMV, XLS, XLSX, ZIP	Maximum file size: 40MB
Webinar recordings for ILT online courses	3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3	Maximum file size: 800 MB
Newsletter attachments	DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, and CSV	Maximum file size allowed for attachments: 5MB. Maximum email size (attachments + text/HTML): must not exceed 10 MB.

Supported image types

The platform supports a variety of image formats for use across different interface elements, such as thumbnails, logos, favicons, and other visual assets. For best results, we recommend using optimized images that meet the platform’s size and resolution guidelines.

Entity	Accepted file types	Additional notes
Thumbnails for various entities in the platform (courses, learning plans, training materials, assets, etc.)	JPG, JPEG, PNG	Accepted thumbnail size: 800×400 pixels. Accepted thumbnail ratio: 2:1.
Favicon shown on the browser’s tabs and top bar that you can customize through the Configure branding and look menu.	JPG, PNG
Platform logo customized through the Configure branding and look menu.	JPG, PNG, JPEG, and GIF	Recommended file size: 380x72 pixels.
Image acting as the default background for the course player.	JPG, JPEG, and PNG	Maximum file size: 4MB. Recommended resolution: 1400×800 pixels.
Icons for badges in the gamification app.		Maximum file size: 1 MB. Recommended resolution: 600×600 pixels.
Images for Creator media library	GIF, PNG, JPEG, JPG	Maximum file size: 50MB

Other

This section includes additional supported formats that do not fall under the previously defined categories.

Entity	Notes
Maximum number of characters for description text boxes	Training material: 65,535 characters (including HTML characters) Assets: 6,000 characters
Maximum number of characters for titles	The text field is limited to 255 bytes. Since some special characters can occupy from 1 to 4 bytes each, the number of allowed characters will vary from 255 (for ASCII characters) to approximately 63 (for characters using 4 bytes).
Maximum number of characters for descriptions	65000 characters including HTML tags
Maximum number of characters for tags	The text field is limited to 32 bytes. Since some special characters can occupy from 1 to 4 bytes each, the actual number of allowed characters will vary from 32 (for ASCII characters) to 8 (for characters using 4 bytes).
Supported Country names	All country names on the platform use the ISO 3166-1 standard.
Supported languages	List of supported languages
Supported time zones	List of supported time zones
Supported currencies	List of supported currencies
Supported special characters	List of supported special characters

Recommendations

This section provides best practices and technical suggestions to ensure the best possible experience when using the platform.

Area	Recommendation
Platform interface	Administrator areas: Docebo strongly recommends using a minimum screen resolution of 1024x768px on desktop and tablet browsers. Currently, issues related to smaller resolutions are not officially supported by Docebo’s support or development teams. For the best user experience, a resolution of 1366x768px or higher is suggested. Learner areas: In the learner areas outlined in Docebo's Accessibility Conformance Reports (VPATs), the platform supports zoom levels from 100% to 400%, adhering to WCAG requirements. At 400% zoom, content remains both operable and readable, meeting accessibility standards based on a starting viewport width of 1280 CSS pixels (equivalent to 320 CSS pixels at maximum zoom). Issues related to smaller resolutions are not officially supported by Docebo’s support or development teams. Content can be uploaded by content authors who are the sole responsible for the accessibility of the content they upload.
Docebo platform	0.5 Megabits per second - Required broadband connection speed
Videos (including videos within Creator lessons)	0.5 Megabits per second – Required broadband connection speed 1.5 Megabits per second – Recommended broadband connection speed 3.0 Megabits per second – Recommended for SD quality 5.0 Megabits per second – Recommended for HD quality
SCORM, AICC, and xAPI (formerly Tin Can API)	Check your authoring tool vendor to determine their recommendations.

Accessibility support

Docebo targets compliance with WCAG 2.2 to remove access barriers and make the platform accessible to all users, including those with disabilities. To achieve this, we conduct comprehensive automated and manual testing across various browsers, keyboard interactions, and main screen readers.

For more information about accessibility tests against the WCAG, refer to Docebo Accessibility Statement - Platform tests against the WCAG guidelines (opens in a new tab).

Learn more about accessibility in your platform.

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