System Requirements

Hello! This page outlines the browser and system requirements, as well as some limitations of your Docebo Learning Management System. Still have questions? Contact our Learning & Support team or your Customer Success Representative.

DESKTOP PLATFORM

Supported Desktop Browsers	Microsoft Edge * Mozilla Firefox * Google Chrome * Safari *
Supported Operating Systems	Microsoft Windows 8 (or higher)** OSX (last two major releases) Most Linux Distributions
Supported Operating Systems for Tablets (using the browser version of the desktop platform)	iOS 13 (or higher) * Android 9.0 (or higher) *
Browser Settings	JavaScript must be enabled Third-party cookies must be enabled**** localStorage must be enabled TLS Version: 1.2

GO.LEARN MOBILE APP

Supported Operating Systems for Tablets and Smartphones

iOS 12 (or higher)

Android 8.0 (or higher)*****

* Browser notes:

Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major versions of each of these browsers. Please note that as of January 2018, we do not support Safari on Windows.

** Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome, as a temporary solution.

Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

*** Note for use on tablets:

When accessing the platform from your tablet, you can use either the Go.Learn mobile app or you can also access the desktop version of your platform via the mobile browser (to which we refer as “browser version of the desktop platform”).

Refer to this article to find info on the advanced setting to redirect users accessing the platform from the mobile devices listed in the setting’s field to a splash page prompting them to download Go.Learn.

The browser version only supports Android tablets with an 8” screen or larger and Apple iPads of all sizes.

For optimal usage of the platform, we recommend the use of the Go.Learn mobile app, which supports any screen size and older devices.

However, note that regardless of how you access your learning platform on tablet, you can only access the learner view. No Administrator functionality is supported on the Go.Learn app, nor on the browser version of the desktop platform from your tablet.

**** Note for use on Chrome 83 and higher:

Starting from Chrome 83, in order to embed Docebo while using the browser in Incognito mode, third-party cookies must be manually turned on.

***** Note for use on Android mobile devices:

If you are using an Android device for the Chinese market, you can download the Go.Learn app from one of the following major app stores in China:

- - Huawei AppGallery
  - Oppo Software Store
  - Tencent My App
  - V-Appstore (final validation still in progress)
  - MIUI App Store

More information on the Go.Learn app in China

LIMITATIONS

API Limitations

	SMB	Enterprise
API Call Limitations	1,000 API calls per hour from each IP address.	1,000 API calls per hour from each IP address.

File Upload Limitations

Upload Type	Accepted File Types	SMB	Enterprise
Thumbnails	JPG Accepted Thumbnail Size: 800×400 pixels Accepted Thumbnail Ratio: 2:1	✔	✔
Favicons	JPG, PNG	✔	✔
External Training Files	DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, CSV, MP4, JPG	✔	✔
Logos	JPG, PNG, GIF Recommended File Size: 380x72 pixels	✔	✔
Background Images	JPG, PNG Recommended Resolution: 1280×720 px Maximum File Size: 10 MB	✔	✔
Background Videos	MP4 Recommended File Size: 1.5 – 2 MB Bitrate: 500-800 kbps Minimum Resolution: 1280×720 px Maximum File Size: 50MB	✔	✔
Badge Icon for Gamification	JPG, PNG Maximum File Size: 50×50 pixels	✔	✔
Coach & Share Assets	JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, 3GP2, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS , XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, FLAC, OGG, WAV *Please note that there is a size limit of 150 pages for any file that you update as an informal learning asset before it is converted into a presentation.	✔ 400MB	✔ 800MB
Newsletter	DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, CSV	✔ 10 MB (all files)	✔ 10 MB (all files)
Webinar Recordings	3GP, 3GP2, AVI, FLV, MKV, MOV, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, WMV	✔ 800MB	✔ 800MB

Training Material Limitations

Upload Type	Accepted Files	SMB	Enterprise
File Repository Widget	ZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4	✔ 400 MB	✔ 400 MB
Files	DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP	✔ 350 MB	✔ 800 MB
Video Files	3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3	✔ 800 MB	✔ 800 MB
External Video Links	Links from YouTube, Vimeo, or Wistia	✔	✔
SCORM	SCORM versions 1.2 and 2004 3rd Edition. Must be imported as a zip package Must not include more than 15000 files Does Not Accept: pl, rb, aspx, py, jsp, asp, waspx, shtml, sh, cgi, php, ph3, php4, php5, phps, htaccess	✔ 350 MB	✔ 800 MB
AICC	CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0) Communication Protocol: HACP (HTTP Communication Protocol) Level of Complexity Implemented: Level 1: Basic structure of course, location, description, implied order. Must be imported as a ZIP package. The configuration files of the AICC package must be in the root of the ZIP file.	✔ 350 MB	✔ 800 MB
xAPI/Tin Can	Supports the Tin Can Standard 1.0.* Must be imported as a ZIP package. Docebo LRS works in pair with Docebo LMS, meaning that in order to be able to link activities completed by the users to course progresses, he or she will be required to recognize the activity ID passed in the xAPI statement. To make the LRS recognize these activity IDs, you must upload an xAPI package on the LMS with a proper tincan.xml descriptor in it.	✔ 800 MB	✔ 800 MB
External Video Links	Links from YouTube, Vimeo, or Wistia *For Docebo 6.9 or higher	✔	✔
Assignments	3gp, 3gp2, arf, avi, bmp, csv, doc, docx, epub, flv, gif, ico, jpeg, jpg, mkv, mov, mp3, mp4, mpeg, mpeg4, mpg, mpg2, ogg, ogm, pdf, png, ppsx, ppt, pptx, srt, txt, vtt, wmv, wrf, xls, xlsx, zip	✔ 40 MB	✔ 40 MB
Elucidat Content (import from Elucidat)		✔	✔
Google Drive Imports (import from Drive)	As Learning Objects: Docs, Slides, Spreadsheets, Drawings As Coach & Share Assets: Docs, Slides, Spreadsheets,Drawings.	✔	✔
Slides Converter	PDF, ODP, PPT, PPTX	✔ 350 MB or 150 pages	✔ 800 MB or 150 pages
HTML Pages		✔	✔
Lectora Content (transferred from Lectora)	Can only be published in the Central Repository, not directly into courses.	✔	✔

Technical Limitations

Limitation	SMB	Enterprise
Platform Interface	Interface issues that occur in your Docebo platform when a browser is zoomed in or zoomed out (any setting other than 100%) will not be fixed or supported by our technical staff. Docebo strongly suggests to use at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not official supported by Docebo’s Product Support or Development teams. For the best user experience, we suggest using a 1366x768px resolution or similar.
Character Limit for Description Text Boxes (for LOs and Assets)	For training material: 65,535 characters (includes HTML characters) For Discover, Coach & Share assets: 6,000 characters	For training material: 65,535 characters (includes HTML characters) For Discover, Coach & Share assets: 6,000 characters
Character Limit for Titles	255 characters	255 characters
Country Names	All country names in the platform use ISO 3166 standard.
PHP Memory Limit	0.256 GB RAM	0.256 GB RAM

Bandwidth Recommendations

LMS

0.5 Megabits per second - Required broadband connection speed

Video

0.5 Megabits per second – Required broadband connection speed

1.5 Megabits per second – Recommended broadband connection speed

3.0 Megabits per second – Recommended for SD quality

5.0 Megabits per second – Recommended for HD quality

SCORM, AICC, or xAPI/Tin Can

We recommend consulting your authoring tool vendor to best determine their recommendations.

Docebo Help

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