SYSTEM REQUIREMENTS
Hello! This page outlines the browser and system requirements, as well as some limitations of your Docebo Learning Management System. Still have questions? Contact our Learning & Support team or your Customer Success Representative.
DESKTOP PLATFORM
| Supported Desktop Browsers |
Microsoft Edge * Mozilla Firefox * Google Chrome * Safari * |
|
Supported Operating Systems |
Microsoft Windows 8 (or higher)** OSX (last two major releases) Most Linux Distributions |
|
Supported Operating Systems for Tablets (using the browser version of the desktop platform) |
iOS 13 (or higher) *** Android 9.0 (or higher) *** |
|
Browser Settings |
JavaScript must be enabled Third-party cookies must be enabled**** localStorage must be enabled TLS Version: 1.2 |
GO.LEARN MOBILE APP
| Supported Operating Systems for Tablets and Smartphones |
iOS 12 (or higher) Android 8.0 (or higher)***** |
* Browser notes:
Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major versions of each of these browsers. Please note that as of January 2018, we do not support Safari on Windows.
** Note for Windows XP users:
Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome, as a temporary solution.
Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.
*** Note for use on tablets:
When accessing the platform from your tablet, you can use either the Go.Learn mobile app or you can also access the desktop version of your platform via the mobile browser (to which we refer as “browser version of the desktop platform”).
Refer to this article to find info on the advanced setting to redirect users accessing the platform from the mobile devices listed in the setting’s field to a splash page prompting them to download Go.Learn.
The browser version only supports Android tablets with an 8” screen or larger and Apple iPads of all sizes.
For optimal usage of the platform, we recommend the use of the Go.Learn mobile app, which supports any screen size and older devices.
However, note that regardless of how you access your learning platform on tablet, you can only access the learner view. No Administrator functionality is supported on the Go.Learn app, nor on the browser version of the desktop platform from your tablet.
**** Note for use on Chrome 83 and higher:
Starting from Chrome 83, in order to embed Docebo while using the browser in Incognito mode, third-party cookies must be manually turned on.
***** Note for use on Android mobile devices:
If you are using an Android device, remember that you need to have access to Google Play Store to be able to download and access the Go.Learn app.
LIMITATIONS
API Limitations
|
SMB |
Enterprise |
|
|
API Call Limitations |
1,000 API calls per hour from each IP address. |
1,000 API calls per hour from each IP address. |
File Upload Limitations
|
Upload Type |
Accepted File Types |
SMB |
Enterprise |
|
Thumbnails |
JPG
Maximum Thumbnail Size: 800×400 pixels |
✔ |
✔ |
|
Favicons |
JPG, PNG |
✔ |
✔ |
|
External Training Files |
DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, CSV, MP4, JPG |
✔ |
✔ |
|
Logos |
JPG, PNG, GIF
Recommended File Size: 100×100 pixels |
✔ |
✔ |
|
Background Images |
JPG, PNG
Recommended Resolution: 1280×720 px Maximum File Size: 10 MB |
✔ |
✔ |
|
Background Videos |
MP4
Recommended File Size: 1.5 – 2 MB Bitrate: 500-800 kbps Minimum Resolution: 1280×720 px Maximum File Size: 50MB |
✔ |
✔ |
| Badge Icon for Gamification |
JPG, PNG
Maximum File Size: 50×50 pixels |
✔ |
✔ |
|
Coach & Share Assets |
JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, 3GP2, WMV, ZIP, RAR, TAR, 7z, DOC, DOCX, RTF, ODT, TXT, XLS , XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, FLAC, OGG, WAV
*Please note that there is a size limit of 150 pages for any file that you update as an informal learning asset before it is converted into a presentation. |
✔ |
✔ |
|
Newsletter |
DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP, CSV |
✔ 10 MB (all files) |
✔ 10 MB (all files) |
|
Webinar Recordings |
3GP, 3GP2, AVI, FLV, MKV, MOV, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, WMV |
✔ |
✔ |
Training Material Limitations
|
Upload Type |
Accepted Files |
SMB |
Enterprise |
|
File Repository Widget |
ZIP, DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4 |
✔ 400 MB |
✔ 400 MB |
|
Files |
DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP |
✔ 350 MB |
✔ 800 MB |
|
Video Files |
3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3 |
✔ 800 MB |
✔ 800 MB |
|
External Video Links |
Links from YouTube, Vimeo, or Wistia |
✔ |
✔ |
|
SCORM |
SCORM versions 1.2 and 2004 3rd Edition. |
✔ 350 MB |
✔ 800 MB |
|
AICC |
CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0)
Communication Protocol: HACP (HTTP Communication Protocol) Level of Complexity Implemented: Level 1: Basic structure of course, location, description, implied order. Must be imported as a ZIP package. The configuration files of the AICC package must be in the root of the ZIP file. |
✔ 350 MB |
✔ 800 MB |
|
xAPI/Tin Can |
Supports the Tin Can Standard 1.0.* |
✔ 800 MB |
✔ 800 MB |
|
External Video Links |
Links from YouTube, Vimeo, or Wistia *For Docebo 6.9 or higher |
✔ |
✔ |
|
Assignments |
3gp, 3gp2, arf, avi, bmp, csv, doc, docx, epub, flv, gif, ico, jpeg, jpg, mkv, mov, mp3, mp4, mpeg, mpeg4, mpg, mpg2, ogg, ogm, pdf, png, ppsx, ppt, pptx, srt, txt, vtt, wmv, wrf, xls, xlsx, zip |
✔ 40 MB |
✔ 40 MB |
|
Elucidat Content (import from Elucidat) |
✔ |
✔ |
|
|
Google Drive Imports (import from Drive) |
As Learning Objects: |
✔ |
✔ |
|
Slides Converter |
PDF, ODP, PPT, PPTX |
✔ 350 MB or 150 pages |
✔ 800 MB or 150 pages |
|
HTML Pages |
✔ |
✔ |
|
|
Lectora Content (transferred from Lectora) |
Can only be published in the Central Repository, not directly into courses. |
✔ |
✔ |
Technical Limitations
|
Limitation |
SMB |
Enterprise |
|
Platform Interface |
Interface issues that occur in your Docebo platform when a browser is zoomed in or zoomed out (any setting other than 100%) will not be fixed or supported by our technical staff.
Docebo strongly suggests to use at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not official supported by Docebo’s Product Support or Development teams. For the best user experience, we suggest using a 1366x768px resolution or similar. |
|
|
Character Limit for Description Text Boxes (for LOs and Assets) |
For training material: 65,535 characters (includes HTML characters)
For Discover, Coach & Share assets: 6,000 characters |
For training material: 65,535 characters (includes HTML characters)
For Discover, Coach & Share assets: 6,000 characters |
|
Character Limit for Titles |
255 characters |
255 characters |
|
Country Names |
All country names in the platform use ISO 3166 standard. |
|
|
PHP Memory Limit |
0.256 GB RAM |
0.256 GB RAM |
Bandwidth Recommendations
|
LMS |
0.5 Megabits per second - Required broadband connection speed |
|
Video |
0.5 Megabits per second – Required broadband connection speed 1.5 Megabits per second – Recommended broadband connection speed 3.0 Megabits per second – Recommended for SD quality 5.0 Megabits per second – Recommended for HD quality |
|
SCORM, AICC, or xAPI/Tin Can |
We recommend consulting your authoring tool vendor to best determine their recommendations. |