DISCLAIMER: Some content in this article outlines how to use functionalities that will be publicly released to all clients at the end of June 2021. If you see differences between this article and your platform, check back at that time for updated content.

Introduction

Though the layout of the pages included into the Go.Learn menu is flexible, the layout of the pages listed in this article have been designed by Docebo and cannot be edited. It is highly likely that most of these pages are included in your app menu, since they are used to manage the app’s main functions.

Please note that the Offline Content area is always available in the user menu (you can reach it by activating the Downloaded Only option at the bottom of the menu), and cannot be customized or removed.

All Channels

Navigate to the All Channels page by tapping the menu icon in the top left corner of your app, then tapping the All Channels item.

The All Channels page shows a list of channels together with the content (either assets, courses, learning plans or playlists) in each channel. Individual formal training materials are not displayed in channels, but rather inside of courses within the channels.

Swipe your finger left and right to scroll through the content in each channel. Simply tap on the content to access it. Remember that for informal training materials or playlists, you will only see content that you have been granted visibility to view. More information about creating and managing playlists on your mobile app.

To view one channel, find the channel in this page, then tap the See All item in the channel’s area. You’ll then be redirected to that channel’s page, where you can see a list of all of the content in that channel that you have permission to view. Content may have a different page appearance according to its type, but all content will show the details as well as an easy way to complete it.

My Courses & Learning Plans

Navigating the My Courses and Learning Plans Page 

To navigate courses or learning plans, tap the My Courses and Learning Plans tab in your main menu. The page shows a card display of all of the courses and learning plans in which you’re enrolled. Just like your course page in your desktop platform, each course card displays the course type (e-learning or ILT- Instructor-Led Training) and whether the course is locked or not. Your status in the course is displayed by an icon in the top right corner of the card (new, in progress, or completed).

Sorting and Filtering Courses and Learning Plans

In your My Courses and Learning Plans page, you can choose and apply filters to the courses and learning plans shown in the page. Tap the Filters button in the top right corner of the page to open the Filters panel, where you can select various filters (such as status, hidden items, type, deadline, duration, rating and other filters configured by your platform Administrator). When you select a filter, the content in the page is immediately updated, and the page shows the results of the filters.

You can sort courses and learning plans by name, code and creation date. You can also remove the filters you previously applied, by tapping the clear filters icon in the top right corner of the Filters panel.

When the content has been filtered, a red dot indicates that this filtering option is active. If you can’t see the red dot, you aren’t applying a filter to the content you’re viewing on this page.

In the Filters panel you can also search for a course or a learning plan using the Free Text search mode. Note that at this time, only the top 24 results will appear in your search.  

Viewing and Completing Training Material

When entering an E-Learning course or a learning plan, you will see details about the course or the learning plan in the Overview tab. Switch to the Content tab to see the list of training material in the course or the list of courses included in the plan. At the top of the list, you’ll see the percentage and number of training content or courses you have already completed.

Once you entered the page of one of the training material, you can tap Previous or Next in the top right corner of the page to move from one training material to the other, in historical order, or tap on the training material title in the list to switch freely. Tap the “X” button in the top left corner of the page to close the training material. When a training material is completed, it will be identified with a checkmark icon on its thumbnail in the list of training material.

Upon completing a course or a learning plan, you can also obtain a certificate, that is a document confirming your participation in and completion of a course or a learning plan. The certificate is available for some (but not all) courses or learning plans, only if associated with them by your platform Administrator. You’ll find the certificate in the Overview tab of the course page or the learning plan page. Tap on the certificate item to open it with your default PDF viewer.

You can also save it in your mobile device, and share it by tapping on the corresponding button in the top right corner of the page. You can watch all training material types in your mobile app. Some training material types can be downloaded to your phone, so you can watch them in offline mode. Refer to the corresponding section in this article for more details.

Training material that is completed online will be tracked accordingly. Video training material can be bookmarked, meaning they won’t be marked as completed as soon as you open them. Subtitles are also available for uploaded videos, if provided by the Admin. Your Admin may set  training material to be unplayable on the Go.Learn App. If so, a barred eye icon will identify that content and you will have to access your learning platform via desktop to play it. The content may be disabled on mobile devices for many reasons, such as not being responsive, including Silverlight or Flash content, etc. Feel free to contact your platform Admin for any question.

For any further information about attending ILT/VILT courses from your Go.Learn app, you can refer to this article.

Commenting and Asking Questions on Formal Courses

Please note: you can add comments, questions and answers only if the Discover, Coach & Share module has been activated in your platform by your Administrator

You have the possibility to interact with other users by asking questions to experts and by leaving comments on the course (this applies to all course types: e-learning and ILT). At the bottom of the course page, tap on the Ask the Expert or on the New Comment button, then type your question or comment into the corresponding text box and publish it by tapping on the send arrow icon. Info on asking questions to experts on the desktop platform and on being an expert in your platform.

You can also ask a question to an expert by tapping on the plus button that may be shown on the bottom right corner of some of the pages, depending on how the Administrator configured your platform. Once you tap on the Ask the Expert button, the corresponding page opens, where you can leave your question.

If you are asking a question to an expert, before publishing your question you need to assign it to one of the training materials included in the course. On the Ask the Expert page, tap on the plus button above the keyboard. On the page that opens, choose a piece of content to assign your question to, then tap on the Assign button in the top right corner of the page. Once finished writing your question, you can now post it by tapping on Add Question.

Once your question is posted, you can find it on the Questions & Answers page that you can reach via the menu of your app, or on the Comments and Questions area on the course page.

You can edit and delete the questions, answers or comments you posted. Once selected, a panel with the two options will open at the bottom of the page.

If you want to view all of the comments and Q&As left on the course, tap on View all Comments and Questions on the course page, below the area where the latest comment or question is shown. The Comments and Questions page opens, where you can use the filters in the View Options panel to show only comments, only questions and answers or both Q&As and comments. Here, you can sort the items from newest to oldest (default order) or vice versa. You can also evaluate them selecting either a thumbs up or down icon at the bottom of each item, depending on how beneficial you find it to be. Once you have received some answers to your question (please note that not only experts can answer, but also other learners), you can mark one of the answers as the best one. If you want to reply to a specific comment or question, just tap on the corresponding button, then write and post your reply or answer.

Please note: you will find the comments, questions & answers that you left when viewing a course on your mobile app also on your desktop platform on the pages of the corresponding courses.

Reach the Questions & Answers page from the menu of your app to view the answers to the questions you asked to the expert, and the questions you answered as an expert or a learner. This page also displays all of the questions asked about channels, assets or courses that you as a user have the permission to view or into which you are enrolled. From this page, you can also add your answer to a question. If you are interested in a Q&A thread, tap on Follow under the text of the question.

Catalogs

Catalogs are a collection of courses in which you are able to enroll either freely, with approval from your Administrator, or for a price.

Catalogs are accessible from the Course Catalog page, if available in your app’s main menu, or from any page including a Catalogs widget. Catalogs are shown in streams that you can scroll horizontally. Scroll vertically to view all of the available catalogs.

The General Catalog collects all of the courses not assigned to a specific catalog. Courses can be arranged in groups called Categories, and you can navigate the different categories and sub-categories (if your Admin has configured them) and choose and apply Filters. You can also search for a catalog using the Free Text search mode. Note that at this time, only the top 24 results will appear in your search.

Tap the Categories button in order to open a right-side panel where you can navigate various content. Here, categories and subcategories are shown. When you click on one of the categories, the content below is automatically filtered and all of the subcategories (if any) are listed.

Tap the Filters button to open the Filters panel, where you can select various filters (name, code, and price). When you select a filter, the catalog content is immediately updated, and the page shows the results of the filters. You can sort catalogs by name, code and creation date. You can also remove the filters you previously applied, by selecting the clear filters icon in the top right corner of the Filters panel.

When a category has been chosen or the content has been filtered, a red dot indicates that this filtering option is active. If you can’t see the red dot, you are not applying a category or filter to the content you’re viewing on this page.

My Channel

Access the My Channel page by tapping on the menu icon in the top left corner of your app, then tapping on the My Channel item.

Here, you can see all of the assets you have shared in your platform as well as your playlists, if you’ve created any. You can press each object to view and engage with it.

The My Channel page is only visible if the Discover, Coach & Share feature has been activated by your Admin in the platform

Questions & Answers

Access the Questions & Answers page by tapping on the menu icon in the top left corner of your app, then tapping on the Questions & Answers item.

Here, you can view the answers to the questions you asked to the expert, and the questions you answered as an expert or a learner. This page also displays all of the questions asked about channels, assets or courses that you as a user have the permission to view or into which you are enrolled.

From this page, you can also add your answer to a question. If you are interested in a Q&A thread, tap on Follow under the text of the question. More information on Q&A on courses above in this article and on Q&A on informal assets in this article.

The Questions & Answers page is only visible if the Discover, Coach & Share feature has been activated by your Admin in the platform

My Skills (NEW!)

Access the My Skills page by tapping on the menu icon in the top left corner of your app, then tapping on the My Skills item.

Please note that you’ll see the My Skills page on your mobile app only if your Admin has configured it for your platform.

Depending on how the Admin set up the platform, this page provides different types of content (formal courses, informal assets, fresh external content from various sources on the web) related to the skills you have selected in the My Skills section of the My Profile area of your app or of your desktop platform. Find more information about identifying and self-assessing your skills on the Go.Learn mobile app and on the desktop platform.

External content and assets are displayed on the My Skills page only if the Discover, Coach & Share feature has been activated by your Admin in the platform