Introduction

This article covers how to get started with the Go.Learn mobile app and set it up to connect to your platform. 
When you first launch the app you will need to provide the platform URL that you want to connect to, and your credentials for accessing that platform.

Depending on configuration, you may also be able to do the following:

• If you don’t already have an account on the platform, create one directly from the app
• If you have forgotten your platform password, reset it from the app
• Change your platform password from the app

Downloading the mobile app

The Go.Learn mobile app is available for both iOS (including iPads) and Android devices. You can download the app by searching for “Go.Learn” in the Apple Store or in Google Play Store. Alternatively, if your organization is using a custom branded app, your administrator will provide the name of the app to download. 

If you are using an Android device for the Chinese market, see the article Mobile app in China.

Logging into your mobile app

Tap the app icon to start the app. If some initial welcome screens appear, move through these and tap Get started.

• Depending on configuration, you may need to insert your platform URL, or this information may be prefilled for you (only for branded mobile app).
• If prompted, enter your learning platform’s URL in the Platform URL field, or select it from the suggestion list of previously accessed platform URLs.
• Then, tap Go to login.

Please note that the URL of your platform and your mobile app are the same. The platform URL is the address that you type in the address bar of your browser to access the platform. If you need help, contact your platform administrator.

• If you have a Username and Password for the platform, enter these and tap Sign in. In the dialog box that opens, you can tap Keep me logged in to avoid having to enter these credentials next time.
• Alternatively, if you use a single sign-on (SSO) method on the platform, tap the button corresponding to your identity provider. For example Google Apps, or OpenID Connect. You will be redirected to sign in through that account. If configured by your administrator, this redirect to an SSO provider may happen automatically.

After you log in, you may be asked to update some information such as filling in additional fields, accepting the platform Privacy Policy or Terms & Conditions, or changing your password.
If a new version of the app is available, when you log in a dialog box will appear. Tap the Update now button to open the app store and download the new version of the app. You can continue using the app while downloading the updates.

The Go.Learn language is the one you set in the language settings of your device. More information on the language of the app.

Creating an account via the mobile app

If you don’t already have an account on the learning platform, you may be able to create one directly from the mobile app, if this capability has been enabled by your administrator. 

To do this, on the login page tap the Register button, then fill in all the mandatory information to create your account. Depending on configuration, you may be required to:

• Upload a file such as an identity document, a résumé or other documents. 
• Select a branch of your company’s organizational chart (branches can be related to offices, agencies, divisions, units, countries, etc.). In this case, you need to go to the second page of the registration process to fill in the fields linked to the branch you chose.
• Accept your platform’s privacy policy and/or Terms & Conditions in order to create the account.

When you are finished, tap Register again. If there are any errors in the data you filled in, a message appears and you’ll be redirected to the field that needs to be corrected.

To confirm your account, you may have to receive an email, depending on how your administrator has configured your learning platform. Once your account has been confirmed, you can use the same credentials to log into the desktop platform as well as the mobile app.

Changing your password 

You can change your platform password from the mobile app, if this capability has been enabled by your administrator.

To change your platform password from the mobile app, tap the menu icon in the top left corner, then tap the up arrow next to your name and profile picture, and finally tap My profile. In the My profile page page tap Change password.

Remember that you will not see the Change password option if your administrator didn’t configure it for your account.

Enter your current password and your new password, then confirm the new password. Then tap Save changes.

Please note that the password for your mobile app is the same as the one you use for your desktop platform — just like your platform’s URL and your username —, so when you change your password on your mobile device remember to use the new password on the desktop platform as well.

Retrieving a lost password

From the mobile app you can recover your platform password, if this capability has been enabled by your administrator.

To do this, on the login page of the app tap Lost password. Then, enter either your Username or the email address that corresponds to your user account on the platform, and tap Send reset link. 

You will receive an email that includes a link and instructions on how to reset your password.

• To complete this procedure you must be able to access the email address associated with your platform account, from either your mobile device or your computer.
• The reset link in the email is valid for 24 hours. After this time, you will need to tap Lost password again to receive a new link.

You can only use this method to recover your platform password. If you use an SSO method you will have to use the password reset procedure of your identity provider.

Please note that the password reset function may be unavailable, depending on how your platform is configured.

Password restrictions

There are a few password restriction policies that are forcibly applied. These policies cannot be changed. Passwords cannot contain:

• Only sequences or repeated characters (12345678, 22222222, abcdefg)
• Adjacent key placement (qwerty, asdfgh)
• Common, easily-guessable password terms (password, password123, admin, administrator)

In addition to these, your administrator may have set other password rules and limitations, such as character count or a dictionary check for common words, so any error messages during password creation or password change may be a result of these rules.