Disclaimer: Some content in this article outlines how to use functionalities that may not be available on all plans. Get in touch with your account manager (if your plan includes this option) or reach out to Docebo using your platform's Help center if you wish to upgrade your plan.
Introduction
The word Gamification refers to the application of game-design theory and mechanics to non-game frameworks to further engage users. Gamification is used in several areas, such as training processes, where it helps to make the experience more fun and interactive. Studies on this topic have shown positive results, as it leverages people's innate desire for competition, self-expression and achievement.
This article will outline how to activate and set up the Gamification app in your platform.
Activating the Gamification app
Activate the Gamification app as described in the Managing apps and features article of the knowledge base. The app is listed in the Docebo additional features tab.
Configuring your gamification settings
Begin by configuring the settings of the app. From the Navigation menu, find the Gamification section under Configuration (spanner icon), then press Gamification settings subitem. On this page, you can select two options. By selecting the first option to display available badges in a user's My badges list, users will be able to quickly and easily see the badges they've earned in the My gamification panel, the My gamification area of their platform, as well as the Gamification widget (if activated).
If you select the latter option to enable the Rewards shop, users will be able to request rewards based on the points (converted into coins) that they receive when earning a badge. Learn how to set up the Rewards shop in your platform.
Badges
A badge is like a medal that your users will gain every time they complete a particular action in the platform. Badges usually have points that are given to the user along with the badge, and points can be turned into coins to use in the Rewards shop. Learn more about creating and managing badges.
Managing contests
Create contests for your users by assigning goals that can be achieved within a specific time period. Users will earn badges and points, and they can receive a ranking on the leaderboard of each specific contest.
Badges and points will be assigned at the end of each contest. From the Navigation menu, find the Gamification section under Configuration (spanner icon), then press the Contests subitem. On the main Contests page, press the New contest button in the action bar at the top. Now, assign a name, short description, and timeframe to the contest. You can create this content in multiple languages using the Assign details for each language dropdown menu at the top of the page, but it's required to insert content in the platform's default language.
Then, choose the goal that should be achieved using the dropdown menu in the Contest goal section:
- Completed the highest number of courses. The contest winner is the user who completed the most courses in the delegated timeframe. You can choose whether this contest includes any course in the platform, or you can manually select up to 10 courses to include in the contest.
- You're the highest scorer! The contest winner is the user who earned the most badges and points (for any event that triggers a badge being awarded) in the contest's delegated timeframe.
- Received the highest number of "Helpful" (Thumbs up) in forums. The contest winner is the user who receives the highest number of "Helpful" (thumbs up) votes in forums. You can choose whether this contest includes forums in any course in the platform, or you can manually select up to 10 courses to include in the contest.
- Scored highest in a course. The contest winner is the user who receives the highest score in a course. This depends on how you set the scoring options in a course. You can choose whether this contest includes any course in the platform, or you can manually select up to 10 courses to include in the contest.
Based on their ranking, you can define the badges that top users earn once the contest has ended. The dropdown menu shows the badges you have previously created. You can assign badges only to the top-ranked user or to the top three ranked users. Remember, you must create badges with different scores to be able to assign them to different leaderboard positions.
Please note! Contests with the goal Scored highest in a course only work if the user actually completes the course. If you as a Superadmin manually set the course as completed for the user, they will not appear in the contest results.
Press Save changes when finished. By default, your new contest is assigned to the contest to all active users in the platform. However, if you want to assign a contest to a specific group of users or branch, press the item in the contest's Filter row. Select the groups or branches that you want to invite to the contest from the pop-up box and press Confirm.
You can check the status of each contest using the filter at the top of the page, or by looking at the Status column, which will show you the contests that are still open or closed, and if there are any contests scheduled in the future. By pressing the magnifying glass in each contest's row, you can also see a chart of top performers in each contest.
To edit the details of a contest, click on the pen icon in the contest’s row. Note that you cannot edit completed contests.
Updating a contest
You can update contests until they expire. After expiration, the edit option is no longer available.
When you update a contest, remember that:
- Ranking recalculation takes place every hour through a background job.
- Content goal changes trigger a recalculation of the existing ranking.
- Updating the contest period does not trigger a recalculation of the existing scores until new contest data is recorded.
- Requirement changes before the contest ends can affect the ranking. For example:
- Adding a course to the contest will adjust the ranking based on completions of that course.
- Manually changing a learner’s course completion or unenrolling them from a course will also adjust the ranking.
- Changes made after the end of the contest will not impact the final ranking.
Learner view of gamification
After the Superadmin has created the badges, leaderboards, and contests, users can start competing to earn as many badges and points as possible. Once logged into the platform, users can press the trophy icon in the top right corner of their platform to see a quick view of their badges, contests, and leaderboard rankings. In addition, if the Notifications app is active in your platform, learners can be notified when a new contest is created or when the time to participate in a contest is over. For more information, please see the Gamification notifications chapter of the knowledge base article Notification events and conditions.
Please note! If the contest started on the date it was created, the notification is not triggered upon creation, but is triggered with up to a one hour delay.
Use the New contest started and the Contest completed notifications for this purpose. Learn more about how learners can view and use Gamification in the platform.
The Rewards shop
If you want users' points to be converted into coins so that they can be used to redeem and request rewards on the platform, activate the Rewards shop for the Gamification app.
Leaderboards
If you want to create different leaderboards showing the users with the highest amount of points in the platform, please refer to the leaderboards article for any info and details.