Disclaimer: Some content in this article shows details only available with the new course page. Contact your Administrator for more information.

Introduction

The shopping cart is the area of your platform where you complete money purchases, for example using a credit card or wire transfer. The specific payment options available to you will vary depending on configuration. 

Items available for purchase may include:

• Learning content such as courses, learning plans and subscriptions
• Packs of training credits, a virtual currency that you can use instead of money
• Seats in a course, which can then be used to enroll learners in that course 

This article covers how to use your shopping cart to make these money purchases. It does not cover purchases made using the “buy with training credits” option, as these do not go through the shopping cart at all.

Add items to your cart

The first step in making a purchase is to add the desired items to your shopping cart:

• To add a course, learning plan, or subscription, from its purchase options click Add to cart. See also the article on self-enrolling in courses and learning plans from catalogs. 
• To add a training credit pack, from the Training credit shop page select the desired pack and click Add to cart. See also the article Learning with training credits.
• To add seats in a course, from the course purchase options click Add seats to cart. For more information see the article Managing seats for paid courses. 

Check your shopping cart

You can access your shopping cart by clicking Go to cart after you have added an item to your shopping cart. Alternatively, you can click the shopping cart icon which appears on the header bar. This icon is not shown when your shopping cart is empty. The Your shopping cart page shows all the items you have placed in your cart, with some details about them, and the total amount you have to pay. You can click the trash icon alongside an item to remove it. 

→ To be able to complete your purchase, all the items in your cart must be priced in the same currency. If this is not the case, a currency mismatch message will be shown instead of the total amount. If this happens you should remove from the cart the items in a different currency, and later purchase them in a separate transaction

If you have a discount code, you can enter it in the Coupon code field, and click Apply Coupon . For more information see the chapter Coupon codes. 

Please note: The items in  your shopping cart are not stored between sessions. If you close your session without finalizing your purchase, the items you added to your cart will no longer be there when you re-access the platform.

Complete your purchase

From the Your shopping cart page, when you are ready to proceed with your purchase click Checkout.

• If you are purchasing content from an external catalog and have not logged into the platform so far, you will be prompted to do so now to proceed.

You can still add a discount coupon or remove items from your cart, if necessary. Select the payment method you want to use. Fill in your billing information and click Save to confirm the information and save it for the future. Depending on the selected payment method, some billing details might be mandatory. Agree to the terms and conditions of the service at the bottom of the page. 

• If the option Enable payment on behalf of another registered user is visible to you, see the chapter Purchase on behalf of another user for information about it. 

When you are ready, click the Confirm order button. From here, the next steps differ depending on the type of payment method you chose:

Electronic payment

If you opted for an electronic payment, you will be redirected to the website of the selected payment processor, where you can complete the transaction. Once you have done that, you will be redirected back to the order confirmation page showing the outcome of the transaction:

• Successfully processed payment. Your payment process has been completed, and the items you purchased are now available to you. 
• Pending. Your payment is waiting to be approved either by the payment gateway or by the platform administrator.  Your purchased items will become available to you once the payment is confirmed, or the platform administrator marks the transaction as successful. While in this status, you can retry the payment.
• Declined payment. Your payment was not successfully completed. You can return to the Payment and Billing page to adjust your payment details.

Depending on the administrator configuration and the payment gateway, you may receive an invoice detailing your purchase. You might also have the option to view the receipt from this page by clicking on View receipt.

Wire transfer

If you opted for a wire transfer payment, you will be redirected to the order confirmation page, showing the bank details to execute the wire transfer. 

Click Order details for a detailed view of your transaction, including the list of purchased items, your billing information, and your bank account details. You can print or save this page from your browser. Depending on how the administrator configured the platform, you may also receive a notification (New wire transfer transaction) with the bank details to proceed with your payment.

Please note: It may take a few days before your payment is confirmed, and you will be placed in the course waiting list until then.

Access your purchased items

Once a payment is successfully processed, you will have access to your purchased items:

• In the case of a course or learning plan, you will see that you have been enrolled, and you will find it in the My courses and learning plans page. 
• In the case of a training credit pack, you will see that the credits have been added to your training credit wallet.
• If you are a Power User who purchased seats for a course, you will be able to use those seats to enroll users in the course.  

Coupon codes

If you have a discount code, you can enter it in the Coupon code field of the shopping cart, then click Apply coupon. 

• If the coupon is valid, a message will inform you that the coupon was successfully applied. You will see the percentage discount and the total amount of money discounted from the cart
• If the coupon is not valid, a warning message will be shown at the bottom of the page. This may happen, for example, if the coupon is expired, if it doesn’t apply to the items in your cart, or if your order doesn’t reach the minimum amount to activate the discount. 

Note that, in some cases, a coupon may be applicable to some items in your cart but not to others. In that case, you can still apply it but only the eligible items will be discounted. 

Coupons are linked to a specific shopping cart; once you insert the coupon code, it will be locked until you complete or delete the transaction. You cannot open a new session and use the same coupon code.

Click Remove coupon to remove the coupon from your cart. 

Troubleshooting notes

If you added content belonging to a previously-purchased subscription to your cart before logging in, at purchase time you will pay for the content as if it was not part of the subscription. If you own a subscription, always log in before you add content to your cart.

Remember that:

• You cannot purchase the same course twice in the same browser session and you can only purchase one seat per course (for Instructor-Led Training (ILT) courses).
• You cannot purchase a session after the enrollment deadline, despite the fact that you can add it to your cart. 

If you are using the Authorize.net payment method:  

• Please note that there is a character limit on some of the Billing information fields. The City cannot exceed 40 characters and the Address (Address 1 and Address 2 combined) cannot exceed 59 characters.

Purchase on behalf of another user

→ Power Users with the purchase on behalf permission.

If you have the requisite permissions, in the shopping cart you will see the option Enable payment on behalf of another registered user. This allows you to purchase items for somebody else. 

To do this:

1. First of all add to your shopping cart the items that you want to buy for that particular user. These can include courses, learning plans, and training credit packs.
   • Remember that you can purchase content only from the catalogs for which you have visibility and for the courses and learning plans in which you are not enrolled.
2. When you are ready click Go to cart or the shopping cart icon,  and then in the shopping cart click Checkout.  
3. Select the option Enable payment on behalf of another registered user.
   •  If your cart includes seats, you will see a warning that the seat purchase will be converted into a course purchase for your recipient user. Click Confirm. 
4. In the Select user field, enter the name of the user who will be the recipient of your purchases. You can start typing the name and then select the user from the drop-down list. 
5. Now click Confirm order and make the payment as described in the chapter Complete your purchase. 

When the payment is successful, the recipient user will have access to the purchased items.

Please note: For more information about purchasing seats in combination with payment on behalf of another user, see the article Managing seats for paid courses. 

Buying courses and learning plans from content partners

When purchasing content from a content partner for which you are an affiliate in the platform, you may be able to buy the course at a special price, depending on administrator settings. Please note that the special price may not be available for all the courses associated with content partners.

The affiliate price is the standard price of the course with a specific discount applied for affiliates of the content partner associated with the course. You can always check if you are an affiliate of a course from the My profile area, Content partners affiliation section.

Please note: If you want to use the affiliate discount when purchasing content that is assigned to a content partner of which you are an affiliate, a coupon from the platform cannot be used in conjunction with the affiliate discount. When purchasing courses, you can only use one or the other.