Introduction

The e-commerce feature offers the possibility to use wire transfers as a payment option for learning content purchases, so that you can extend the range of your supported means of payment with an offline payment type. 

Prerequisites

The Wire transfer integration is available on the platform with the eCommerce Pack. Contact your Docebo representative for information about how to obtain it.

Use Case Scenario

Activating wire transfers in the Docebo E-Commerce module means enabling users to pay for the learning content they purchase with a bank transaction, untying them from online payment constraints. Customers may experience some issues with the payment of their training material in countries not compliant with the rules of the major payment gateways. Wire transfers are the right option to open up to new markets and extend your business.

Setting up Wire Transfer Payments

In order to set up wire transfers for the E-Commerce App, log in as the Superadmin, click on the gear icon in the top right corner to reach the Admin Menu. Find the Payment Method - Wire Transfer section and select the Manage subitem.

Enable wire transfer by activating the Enable Wire Transfer Payments toggle and then configure the parameters in this area. In the Bank Account Details text area, type the payment details that will be shared with users so that they can carry out payments. You can differentiate payment instructions depending on the country of your users with the multilanguage selector tool, which is accessible from the globe icon in the top right corner of the section. As an example, if you are selling your courses in Italy and Canada, and your company has headquarters in Italy and in Canada, you can provide learners with different bank details depending on the region they are buying from. Users will see the payment instructions you configured according to their selected language.

Finally, define the number of days that users will have to complete payments in the Payment Gateway Period textbox. Set this field to zero to give the user unlimited time to carry out payments.

Confirming wire transfer payments

When a user selects the wire transfer payment method in the shopping cart, after clicking Confirm order they are shown a message providing details of the bank transfer that they need to complete. 

At this stage, the status of the transaction is Pending: the user is placed in the waiting list of the course (enrollment status = Waiting users) and they cannot access the course yet. 

→ Unlike what happens for  electronic payments, when the bank transfer is received the transaction status is not automatically changed to Successful. This needs to be done manually by an administrator, who marks it as paid in the Transactions page of the platform. More information on checking transactions in your platform.

Once the transaction is marked as paid, its status changes to Successful and the user’s status in the course changes from Waiting users to Enrolled, allowing them to access the course.