Navigating and managing your shopping cart

Introduction

The shopping cart is the area of your platform where you complete money purchases, for example using a credit card or wire transfer. The specific payment options available to you will vary depending on configuration. 

Items available for purchase may include:

• Learning content such as courses, learning plans and subscriptions
• Packs of training credits, a virtual currency that you can use instead of money
• Seats in a course, which can then be used to enroll learners in that course 

This article covers how to use your shopping cart to make these money purchases. It does not cover purchases made using the “buy with training credits” option, as these do not go through the shopping cart at all.

Add items to your cart

The first step in making a purchase is to add the desired items to your shopping cart:

• To add a course, learning plan, or subscription, from its purchase options click Add to cart. See also the articles on self-enrolling in courses and learning plans from catalogs and purchasing subscriptions as a learner.
• To add a training credit pack, from the Training credit shop page select the desired pack and click Add to cart. See also the article Learning with training credits.
• To add seats in a course, from the course purchase options click Add seats to cart. For more information see the article Managing seats for paid courses. 

Adding to cart from the public catalog: If you are initiating a purchase from the public catalog, as a non-authenticated user, you will be prompted to sign in when you go to the cart and click Confirm order.  However, please be aware of the following: 
- If you add content belonging to a previously-purchased subscription to your cart before signing in, at purchase time you will pay for the content as if it was not part of the subscription. If you own a subscription, always sign in before you add content to your cart.

Please note also the following limitations:

• You cannot purchase the same course twice in the same browser session
• For Instructor-led training (ILT) courses, you can only purchase one seat per course
• You cannot purchase a session after its enrollment deadline, even if you were able to add it to the cart

Check your shopping cart

You can access your shopping cart by clicking Go to cart after you have added an item to your shopping cart. Alternatively, you can click the shopping cart icon which appears on the header bar. This icon is not shown when your shopping cart is empty. 

Items area

In the Your shopping cart page, the Items area shows all the items you have placed in your cart, with some details about them, such as any discounts that have been applied.
- You can click the trash icon alongside an item to remove it. 
- For some items, such as training credit packs, you can also adjust the quantity. 

Special cases for Power Users (with requisite permissions): 
- If you are a Power User purchasing seats for a course, you can adjust the quantity of seats in the Items area. For more information see the article Managing seats for paid courses > Purchase seats for a course.
- If the option to Buy for another user is available to you, you can select a different user as the recipient of your purchase. See the chapter Purchase on behalf of another user. 
- If you are a Power User purchasing a subscription plan, you will further need to select either the individual user or the group/branch to associate to this subscription. For more information see the article Purchasing subscriptions as a Power User > Browse and purchase a subscription plan.

Payment area

In the Payment section you can see the Total amount of your order. If you have a discount code, you can enter it in the Coupon code field, and click Apply. For more information see the chapter Coupon codes.

→ To be able to complete your purchase, all the items in your cart must be priced in the same currency. If this is not the case, a currency mismatch message will be shown instead of the total amount. If this happens you should remove from the cart the items in a different currency, and later purchase them in a separate transaction

Please note: The items in your shopping cart are not stored between sessions. If you close your session without finalizing your purchase, the items you added to your cart will no longer be there when you re-access the platform.

Set payment and billing details

The Payment method area will show you the payment method configured on your platform. If more than one payment method is available, you can select the one you want to use.  

Then enter your details in the Billing information field. The required fields that you have to provide include your Address, City, Postal code and Country. 

Depending on the configured payment method, you may need to fill out other required fields, and some constraints may vary. 

• For Cybersource, If Canada or the United States is set as the country, the State/Province/Region field becomes mandatory. For other countries it is optional but must be entered as a two-letter code.
  Additionally, for Cybersource purchases it is required to have the first name and last name fields populated in your platform profile. Otherwise the transaction will not succeed.
• For Stripe (with tax calculation), you need to specify whether you are a business or an individual:  Business purchasers are required to enter a company name and VAT number, while individuals are required to enter their full name and can optionally provide a Tax identifier.
• If you are using the Authorize.net payment method: there is a character limit on some of the Billing information fields. The City cannot exceed 40 characters and the Address (Address 1 and Address 2 combined) cannot exceed 59 characters.

Please note: The entered Billing information will be saved when you click Confirm order. For subsequent purchases, the fields will be pre-populated with your saved information, but you can edit them if necessary.

Complete your purchase

When you are ready to proceed with your purchase, in the Payment area select the check box to accept the Terms and conditions, and click Confirm order. From here, the next steps differ depending on the type of payment method you chose: Electronic payment, or Wire transfer.

Electronic payment

If you used electronic payment, you will be redirected to the website of the selected payment processor, where you can complete the transaction. Once you have done that, you will be taken to the order confirmation page showing the outcome of the transaction:

• Payment processed successfully. Your payment process has been completed, and the items you purchased are now available to you.
• Pending. Your payment outcome has not yet been received. This may be due to a network error or other issue during the transaction. In this status you can retry the payment. If necessary, your platform administrator can also manually mark the transaction as successful.
• Your payment has been declined. Your payment was not successfully completed. You can click Back to payment to go back to the shopping cart, adjust your payment details, and try again.

Wire transfer

If you chose to pay by wire transfer, you will be directed to an order confirmation page displaying the bank details needed to complete the payment.

→ Be sure to print this information or copy it to your clipboard and save it elsewhere—you won’t be able to access this page again after leaving the shopping cart.

Depending on how the administrator configured the platform, you may also receive a notification (New wire transfer transaction) with the bank details to proceed with your payment.

Once you’ve made the transfer, an administrator must confirm receipt of the payment. After confirmation, the transaction will be finalized and your purchased items will become available.

Please note: It may take a few days before your payment is confirmed, and you will be placed in the course waiting list until then.

Order details. 

While on the Order confirmation page, you can click Order details to view a receipt that includes all the details of your order—such as the list of purchased items, your billing information, and the payment method.

→ If you'd like to keep a copy, be sure to print or screenshot the page now, as you won’t be able to access it again after leaving the shopping cart.

Tip: As noted above, once you leave the shopping cart you won’t be able to navigate back to the Order details page. However, if you have access to a page containing the My transactions widget, you can review the details of your e-commerce transactions there.

Invoices

Depending on the payment method used and how it has been configured, you may in some cases receive an email invoice detailing your purchase.

Access your purchased items

Once a payment is successfully processed, you will have access to your purchased items:

• In the case of a course or learning plan, you will see that you have been enrolled, and you will find it in the My courses and learning plans page.
• In the case of a subscription plan, you will see that the content included in the bundle is now available to you and marked Subscribed.
• In the case of a training credit pack, you will see that the credits have been added to your training credit wallet.

Additionally, only for Power Users:

• If you purchased an item on behalf of another user, the designated recipient will gain access to the item
• If you purchased seats for a course, you will be able to use those seats to enroll users in the course
• If you purchased a subscription plan, you will be able to manage its licenses or seats.

Coupon codes

If you have a discount code, you can enter it in the Coupon code field of the shopping cart, then click Apply. 

• If the coupon is valid, a message will inform you that the coupon was successfully applied. You will see a checkmark icon and an indication of the total amount of money discounted from the cart.
• If the coupon is not valid, you will see an error message underneath the coupon field. This may happen, for example, if the coupon is expired, if it doesn’t apply to the items in your cart, or if your order doesn’t reach the minimum amount to activate the discount. 

Note that, in some cases, a coupon may be applicable to some items in your cart but not to others. In that case, you can still apply it but only the eligible items will be discounted. 
→ If some items in your cart already have a discounted affiliate price applied to them, then the coupon discount will not be applied to those items.

Coupons are linked to a specific shopping cart; once you insert the coupon code, it will be locked until you complete or delete the transaction. You cannot open a new session and use the same coupon code. 

You can click the x (Remove code) icon alongside the coupon code to remove that coupon from your cart.

Purchase on behalf of another user

Power Users with the purchase on behalf permission.

If you have the requisite permissions, in the shopping cart you will see the Purchase recipient option, where you can choose to buy the items in your cart for yourself, or for somebody else. Remember that with this method, all the items in your cart will be purchased for the selected user.

To buy items for another user:

1. First of all add to your shopping cart the items that you want to buy for that particular user. These can include content, such as courses and learning plans, as well as training credit packs.
   • Remember that you can purchase content only from the catalogs for which you have visibility and for the courses and learning plans in which you are not enrolled.
2. When you have added all the items, access the shopping cart and, in the Purchase recipient area:
   • Select Buy for another user. A dialog box appears informing you of the limitations when purchasing for someone else. Click Confirm to close it.
   • Then in the User field enter the name of the user who will be the recipient of your purchases. You can start typing the name or username and then select the user from the drop-down list. Or click the Select user icon to open a panel and browse your assigned users.

Tip: When you select Buy for another user, the following limitations will be applied to the items in your cart. 
- For course seats: you can only purchase one seat for another user. On completing the purchase, the recipient user will be automatically enrolled in the course.  
- For subscriptions: you can only purchase a single-license subscription plan for another user. On completing the purchase, the recipient will be automatically assigned the subscription license. 

For other ways of purchasing subscriptions for your users, including seat-based and multi-license plans, please see the article Purchasing subscriptions as a Power User.

3. Set your payment method and enter your billing details in the usual way.
4. When you are ready, click Confirm order to complete your purchase. 

When the payment is successful, the recipient user will have access to the purchased items.

Please note: For more information about purchasing seats in combination with payment on behalf of another user, see the article Managing seats for paid courses. 

Buying courses and learning plans from content partners

When purchasing content from a content partner for which you are an affiliate in the platform, you may be able to buy the course at a special price, depending on administrator settings. Please note that the special price may not be available for all the courses associated with content partners.

The affiliate price is the standard price of the course with a specific discount applied for affiliates of the content partner associated with the course. You can always check if you are an affiliate of a course from the My profile area, Content partners affiliation section.

Please note: If you want to use the affiliate discount when purchasing content that is assigned to a content partner of which you are an affiliate, a coupon from the platform cannot be used in conjunction with the affiliate discount. When purchasing courses, you can only use one or the other.