IntroductionYou may be able to purchase courses and learning plans from the Course Catalog or from the login page of your platform, and they will be placed in a shopping cart for payment. Payment options are configured by your Administrator and may be different from the ones shown in the screenshots of this article. Refer to this section of this guide for further information on how to manage catalogs as a learner, and to this article on how to manage catalogs as an Administrator.
Adding Courses and Learning Plans to your Shopping CartTo add a course or a learning plan to your shopping cart from an internal or external catalog, press the course’s title or photo in the catalog to access to the course’s details page. If you’ve selected a classroom or webinar course, select a specific session from the corresponding dropdown menu on the right side of the page. Please that note some courses that are shown in the catalog on your login page may not be visible in the internal catalog due to your platform’s visibility settings. Contact your Administrator for more information. Press the Add to Cart button on this page to add the course to your shopping cart. When buying courses form an external catalog, you do not need to log in straight away but will have to do so in order to complete your purchase. Once a course is added to the shopping cart, a confirmation message will be shown at the top of the page. You can press the View Cart item in the message to go directly to your shopping cart, or you can continue shopping. Once a course is added into your shopping cart, the shopping cart icon will appear in the action bar at the top of your platform. This icon is not shown when your shopping cart is empty. Please Note: Items in your shopping cart will be kept in the shopping cart during that specific browser session. Items are not stored between sessions, meaning that if you add items into your cart then close your browser, those items will not be shown in your shopping cart when you enter your platform again. Also, remember that you cannot purchase the same course twice in the same session and that you can only purchase one seat per course (for classrooms and webinars).
Managing Your Shopping CartOnce you’ve added courses to your shopping cart, press the shopping cart icon at the top of the page to access it. The page will list all of the items in your cart. Each item will include details, such as the course language, the number of training materials, and the average time it takes to complete the course:
- For E-Learning Courses. Details will include the number of learning objects available, the average duration, and the language.
- For ILT-Classroom and Webinar Courses. Details will include which session the learner is purchasing, the number of session dates available, the sum of all session date durations, and language.
- For Learning Plans. Details will include the number of available courses, the sum total of time for all courses and sessions in the learning plan, and the language.
Finalizing Your PurchaseOnce you’ve reviewed the items in your shopping cart and you’ve applied discounts, press the Checkout button in the bottom right corner. If you have purchased courses and learning plans from an external catalog, and you have not logged into the platform so far, the standard login form will be displayed. Fill in your login credentials to proceed. On the Payment and Billing page, review your items. You can still add a discount coupon or remove items from your cart, if necessary. Then, select whether to pay with credit card or via wire transfer, fill out your billing information in the dedicated area and press Save to confirm the info and save it for the future. Agree to the terms and conditions of the service at the bottom of the page. When ready, press the Confirm Order button. If you selected to complete your purchase with an electronic payment, manage the payment transaction on the website of the selected provider. When the transaction is complete, you will then be redirected to the confirmation page, where you will see that the payment was either successfully processed or declined: - Successfully Processed Payment. Your payment process has been completed. You can continue shopping, start the courses, or manage and assign seats (if you are a power user with the given permissions). - Pending. Your payment is waiting to be approved by the platform Admin. You are in the waiting list of the course until the payment is accepted. - Declined Payment. Your payment was not successfully completed. You can return to the Payment and Billing page to adjust your payment details. If you selected to pay via wire transfer, you will be redirected to the order confirmation page, showing the bank details to execute the wire transfer. Click Order Details for a detailed view of your transaction, including the list of purchased courses and/or learning plans, your billing information and the bank account details. You can print or save this page from your browser. Depending on how the Admin configured the platform, you may also receive a notification (New wire transfer transaction) with the bank details to proceed with your payment.
It may take a few days before your payment is confirmed, and you will be placed in the course waiting list till then.Once the payment for your course has been received, you will find the course in the My Courses and Learning Plans page, accessible from the main menu.