DISCLAIMER: Some content in this article shows details only available with the new course page. Contact your Administrator for more information.
Depending on the platform configuration, you may be able to purchase courses and learning plans from within your platform, from the Course Catalog page or from the catalog widgets (internal catalog), or from the login page of your platform (external catalog).
This article will help you in managing your shopping cart to finalize your purchase. Please note that payment options are configured by your Administrator and may be different from the ones shown in the screenshots of this article.
Adding Courses and Learning Plans to the Shopping Cart
Start by adding a course or a learning plan to your shopping cart as described in the article on self-enrolling in courses and learning plans from catalogs.
After you click on the Add to Cart button, the content is added to the shopping cart and a confirmation message is displayed. Click on Go to Catalog to go back to the Course Catalog page and continue shopping or click on Go to Cart to proceed to the payment.
Once a piece of content is added to the shopping cart, the shopping cart icon will appear in the action bar at the top of the platform. This icon is not shown when your shopping cart is empty.
The items will be kept in the shopping cart during the current browser session. Items are not stored between sessions, meaning that if you add items to your cart and then close your browser, those items will not be shown in your shopping cart when you enter your platform again.
When buying content from an external catalog, you do not need to log in straight away but will have to do so in order to complete your purchase. When content is added to the shopping cart, a confirmation message is displayed at the top of the page.
If you add content belonging to a subscription you already purchased (or that was purchased for you by other users) to your cart before logging in, at purchase time you will pay for the content as if it is not part of the subscription. If you own a subscription, always log in before you purchase content.
- You cannot purchase the same course twice in the same browser session and you can only purchase one seat per course (for Instructor-Led Training (ILT) courses).
- You cannot purchase a session after the enrollment deadline, despite the fact that you can add it to your cart.
Managing Your Shopping Cart
Once you’ve added courses and learning plans to your shopping cart, click on the shopping cart icon at the top of the page to access it. The shopping cart page lists all of the items in your cart and includes details, such as the course language and the average time it takes to complete the course.
Click on the trash can icon to remove the course or the learning plan from your shopping cart. If you have a discount code, insert it in the Coupon Code text field, and press the Apply Coupon button.
Coupons are linked to a specific shopping cart; once you insert the coupon code, it will be locked until you complete or delete the transaction. You cannot open a new session and use the same coupon code. If the coupon is not valid, a warning message will be shown at the bottom of the page. This could be the case if the coupon is expired, or if your cart doesn’t reach the minimum monetary amount to activate the discount. If the coupon is valid, a message will inform you that the coupon was successfully applied.
Click on the Remove Coupon button to remove the coupon from your cart. If you applied the coupon to a specific course, you will see the total percentage discounted from that course. If you applied the coupon to the entire cart, you will see the total amount of money discounted from the cart.
Finalizing Your Purchase
Once you’ve reviewed the items in your shopping cart and applied discounts, click on Checkout in the bottom right corner. If you have purchased courses and learning plans from an external catalog and have not logged into the platform so far, the standard login form will be displayed. Fill in your login credentials to proceed.
On the Payment and Billing page, review your items. You can still add a discount coupon or remove items from your cart, if necessary. Then, select whether to pay with a credit card or via wire transfer (depending on the platform configuration), fill out your billing information in the dedicated area and press Save to confirm the info and save it for the future. Agree to the terms and conditions of the service at the bottom of the page. When ready, press the Confirm Order button.
If you selected to complete your purchase with an electronic payment, manage the payment transaction on the website of the selected provider. When the transaction is complete, you will then be redirected to the confirmation page, where you will see that the payment was either successfully processed or declined:
- Successfully Processed Payment. Your payment process has been completed. You can continue shopping, start the courses, or manage and assign seats (if you are a Power User with the given permissions). You are now enrolled in the courses and in the courses belonging to the learning plans you have purchased.
- Pending. Your payment is waiting to be approved either by the payment gateway or by the platform Administrator. You will be enrolled in the course and in courses belonging to the learning plans you have purchased once the payment is confirmed, or the platform Administrator marks the transaction as successful. While in this status, you can retry the payment.
- Declined Payment. Your payment was not successfully completed. You can return to the Payment and Billing page to adjust your payment details. If you selected to pay via wire transfer, you will be redirected to the order confirmation page, showing the bank details to execute the wire transfer.
Click Order Details for a detailed view of your transaction, including the list of purchased courses and/or learning plans, your billing information, and your bank account details. You can print or save this page from your browser. Depending on how the Administrator configured the platform, you may also receive a notification (New wire transfer transaction) with the bank details to proceed with your payment.
Please Note! It may take a few days before your payment is confirmed, and you will be placed in the course waiting list till then.
Once the payment for your course has been received, you will find the course on the My Courses and Learning Plans page, accessible from the main menu.
Buying Content on Behalf of Other Users
Depending on the permissions assigned to you, you might be able to purchase courses and learning plans for the users you manage. Remember that you can purchase content only from the catalogs for which you have visibility and for the courses and learning plans in which you are not enrolled.
Select a course or a learning plan available for purchase from the Course Catalog page, click Add Seats to Cart, then select the number of seats you wish to purchase in the pop-up window and click Confirm to proceed. Click Go to Cart to finalize the purchase.
On the Your Shopping Cart page, review your items and click on Checkout to proceed to the Your Details page.
If you have permission to purchase courses and learning plans on behalf of other users, the Enable payment on behalf of another registered user toggle is available on top of the page. Enable the toggle and start typing the name of the user on behalf of whom you are purchasing content and select the user from the list of results in the dropdown.
Please note! You can only purchase one seat on behalf of one user per course or learning plan. If you need to buy content on behalf of multiple users, you must repeat the purchase process several times.
Since you are purchasing content on behalf of another user, use the payment method and the billing information of the said user.
Once the purchase is successfully completed, the purchased course or learning plan will be available on the other user’s My Courses and Learning Plans page.
Buying Courses and Learning Plans from Content Partners
When purchasing a course from a content partner for which you’re an affiliate in the platform, you may be able to buy the course at a special price, depending on Administrator settings. Please note that the special price may not be available for all of the courses associated with content partners.
The affiliate price is the standard price of the course with a specific discount applied for affiliates of the content partner associated with the course. You can always check if you are an affiliate of a course from the My Profile area, Content Partners Affiliation section.
Please Note! If you want to use the affiliate discount when purchasing a course that is assigned to a content partner of which you are an affiliate, a coupon from the platform cannot be used in conjunction with the affiliate discount. When purchasing courses, you can only use one or the other.