Depending on the platform configuration, you may be able to purchase courses and learning plans from within your platform, from the Course Catalog page or from the catalog widgets (internal catalog), or from the login page of your platform (external catalog). Payment options are configured by your Administrator and may be different from the ones shown in the screenshots of this article.
Learn more on catalogs and courses for sale.
Adding Courses and Learning Plans to your Shopping Cart
To add a course or a learning plan to your shopping cart from an internal or an external catalog, click on the course card in the catalog and access the course’s details page. If you’ve selected an ILT (Instructor-Led Training) course, once on the course’s details page, select a specific session from the corresponding dropdown menu on the right side of the page. When buying learning plans, depending on the learning plan settings, you may be able to choose whether to purchase the whole learning plan or to select only some of the courses composing it.
Please that note some courses and learning plans in the external catalog may not be visible in the internal catalog due to your platform’s visibility settings. Contact your Administrator for more information.
Press the Add to Cart button on this page to add the course or the learning plan to your shopping cart. When buying content from an external catalog, you do not need to log in straight away but will have to do so in order to complete your purchase. Once a course is added to the shopping cart, a confirmation message is displayed at the top of the page.
If you add content belonging to a subscription you already purchased (or that was purchased for you by other users) to your cart before logging in, at purchase time you will pay for the content as if it is not part of the subscription. If you own a subscription, always log in before you purchase content.
Click on View Cart to access your shopping cart, or continue shopping. Once a course is added to your shopping cart, the shopping cart icon will appear in the action bar at the top of your platform. This icon is not shown when your shopping cart is empty.
Items in your shopping cart will be kept in the shopping cart during that specific browser session. Items are not stored between sessions, meaning that if you add items into your cart and then close your browser, those items will not be shown in your shopping cart when you enter your platform again.
- You cannot purchase the same course twice in the same session and you can only purchase one seat per course (for ILT courses).
- You cannot purchase a session after the enrollment deadline, despite the fact that you can add it to your cart.
Managing Your Shopping Cart
Once you’ve added courses and learning plans to your shopping cart, click on the shopping cart icon at the top of the page to access it. The shopping cart page lists all of the items in your cart, including details, such as the course language and the average time it takes to complete the course.
Click on the trash can icon to remove the course or the learning plan from your shopping cart. If you have a discount code, insert it in the Coupon Code text field, and press the Apply Coupon button.
Coupons are linked to a specific shopping cart; once you insert the coupon code, it will be locked until you complete or delete the transaction. You cannot open a new session and use the same coupon code. If the coupon is not valid, a warning message will be shown at the bottom of the page. This could be the case if the coupon is expired, or if your cart doesn’t reach the minimum monetary amount to activate the discount. If the coupon is valid, a message will inform you that the coupon was successfully applied.
Click on Remove Coupon button to remove the coupon from your cart. If you applied the coupon to a specific course, you will see the total percentage discounted from that course. If you applied the coupon to the entire cart, you will see the total amount of money discounted from the cart.
Finalizing Your Purchase
Once you’ve reviewed the items in your shopping cart and you’ve applied discounts, click on Checkout in the bottom right corner. If you have purchased courses and learning plans from an external catalog, and you have not logged into the platform so far, the standard login form will be displayed. Fill in your login credentials to proceed.
On the Payment and Billing page, review your items. You can still add a discount coupon or remove items from your cart, if necessary. Then, select whether to pay with credit card or via wire transfer (depending on the platform configuration), fill out your billing information in the dedicated area and press Save to confirm the info and save it for the future. Agree to the terms and conditions of the service at the bottom of the page. When ready, press the Confirm Order button.
If you selected to complete your purchase with an electronic payment, manage the payment transaction on the website of the selected provider. When the transaction is complete, you will then be redirected to the confirmation page, where you will see that the payment was either successfully processed or declined:
- Successfully Processed Payment. Your payment process has been completed. You can continue shopping, start the courses, or manage and assign seats (if you are a Power User with the given permissions). You are now enrolled in the courses and in the courses belonging to the learning plans you have purchased.
- Pending. Your payment is waiting to be approved either by the payment gateway or by the platform Administrator. You will be enrolled in the course and in courses belonging to the learning plans you have purchased once the payment is confirmed, or the platform Administrator marks the transaction as successful. While in this status, you can retry the payment.
- Declined Payment. Your payment was not successfully completed. You can return to the Payment and Billing page to adjust your payment details. If you selected to pay via wire transfer, you will be redirected to the order confirmation page, showing the bank details to execute the wire transfer.
Click Order Details for a detailed view of your transaction, including the list of purchased courses and/or learning plans, your billing information, and your bank account details. You can print or save this page from your browser. Depending on how the Administrator configured the platform, you may also receive a notification (New wire transfer transaction) with the bank details to proceed with your payment.
Please Note: It may take a few days before your payment is confirmed, and you will be placed in the course waiting list till then.
Once the payment for your course has been received, you will find the course in the My Courses and Learning Plans page, accessible from the main menu.
Buying Courses and Learning Plans for Other Users
Depending on settings, you may be able to purchase courses for other users (if given permission by your platform’s Administrator, and ONLY if the user is able to view and purchase the course themselves from a catalog to which they have visibility). Please note that you cannot purchase a course or a learning plan on behalf of other users if you are enrolled in the course that you’re trying to purchase. Once you’ve added an item to your shopping cart, access the cart from the corresponding icon in the header of your platform.
On the Payment and Billing page, review your items.
If you are a Power User with permission to purchase courses and learning plans on behalf of other users, you can enable the Enable payment on behalf of another registered user toggle on top of the shopping cart page, and then type the name of the user you are purchasing for. You can only purchase one seat for one user for a course or learning plan. If you need to buy the course for multiple users, you will have to repeat the purchase process several times.
At the top of the page, use the Select User field to type the name of the user for which you’re purchasing the item. Now, follow the instructions listed in the previous chapters of this article to complete the order. Please note that you are purchasing a course or a learning plan on behalf of another user using the payment method and the billing information of said user. Therefore, you should insert the payment and billing information of the end user that will receive the course.
Once the order is completed successfully, the course or learning plan will be made available on the learner’s My Courses and Learning Plans page of his or her platform.
Buying Courses and Learning Plans from Content Partners
When purchasing a course from a content partner for which you’re an affiliate in the platform, you may be able to buy the course at a special price, depending on Administrator settings. Please note that the special price may not be available for all of the courses associated with content partners. The affiliate price is the standard price of the course with a specific discount applied for affiliates of the content partner associated with the course. You can always check if you are an affiliate of a course from the My Profile area, Content Partners Affiliation section.
Please Note: If you want to use the affiliate discount when purchasing a course that is assigned to a content partner of which you are an affiliate, a coupon from the platform cannot be used in conjunction with the affiliate discount. When purchasing courses, you can only use one or the other.