Introduction

Go.Learn lets you access your platform directly from your mobile devices. Through the app, you can easily attend courses, complete training material, and view various assets and channels.

Please note that the mobile app has no Administrator functionality. Rather, it is for end users (learners).

For information about how to get started and log in to your platform with the mobile app see Accessing the Go.Learn mobile app.

The menu of your mobile app

The menu icon on your Docebo mobile app is found in the top left corner of your screen. When you tap on the icon, you will see the list of pages composing the menu. Further info about each one of the mobile built-in pages.

Then, on the bottom side of the panel, you will see your profile picture, your name and surname. Tap on the arrow icon near your name to expand your profile panel. From the panel, you can:

• Reach your profile page
• Tap on My Gamification to view information related to badges, leaderboards, points, and coins you earned. You can earn badges, points and coins by completing actions in your platform, such as completing a course or a series of courses. Further information on gamification on the desktop platform.
• Select the option to see only the content you downloaded and that you can play offline
• Sign out through the corresponding button.

Please note that the menu structure, the app homepage and the layout of the pages within the menu are managed by your Administrator, and may change over time. Remember that you can see in the menu of your app only the pages that have been configured by your Administrator for your platform.

Managing your profile page in your Go.Learn app

From the menu of your mobile app, you can access your profile page, where you’ll be able to change your profile picture, view and edit your personal details, change your password, read and manage the Privacy Policy and Terms & Conditions of your platform, and manage your skills directly from your device. Read the following paragraphs to find further details on each one of these actions. 

In order to access your profile page, from the menu of the app, tap on the arrow icon on the right of your profile picture, name and surname (at the bottom of the menu), then tap on the My Profile item to open the page. Once you are on your My Profile page, you can:

• Change your profile picture: in the top part of your My Profile page, you’ll see your current profile picture. If you want to change it, tap on the camera icon. Now, you can choose to take a new photo or to select an already existing photo from your device’s gallery. If you select the Take a Photo option, the camera will open. If you select the Gallery option, you’ll choose an image from the ones in your device’s gallery. Once you have taken or chosen a new photo for your profile, you can then edit it by zooming, cropping or rotating the image as needed. Remember that you may not see the camera icon allowing you to change your picture, if your Administrator didn’t configure and enable this option for your account.
• View and edit your personal details: access the Personal Details section of your profile page to see your personal details, such as your first and last name, email, country, and some others. If configured by your Administrator, you can also edit your details from this section. To do so, tap on the pen icon on the right side of the detail you want to change, then edit it and save your changes.
• Change your password: access the Change Password section when you need to change your profile’s password. Further information on how to change your password from your mobile app.
• Read and manage the Privacy Policy and the Terms & Conditions of the platform: in the Privacy Policy section, you can read the Privacy Policy of your platform and manage it directly from your device. Once accessed the section, to manage your policy tap on the Manage Privacy Policy button that you’ll find at the bottom of the page. A pop-up window will open. Here, you can decide to decline the (previously accepted) policy by unflagging the acceptance option. If you want to decline the Terms & Conditions, access the corresponding section and tap on the Decline Terms and Conditions button. Please note that once you decline a mandatory policy, you will be logged out from your account, then, when you login again, you will be asked to accept the policy. Always remember that you cannot use your platform without accepting its mandatory policies.
• Read the Open Source Software Terms of Service: the Open Source Licenses page details the licenses of the open source libraries contained in the app. All open source libraries are used in accordance with the specific license under which they are distributed.
• Manage your skills: access the My Skills section to identify your skills on the basis of your job and to carry out a self-evaluation on them, so that your platform will then help you in filling your gaps and deepen your knowledge on the skills you are already familiar with. Find out more on how to manage your skills.
• Request to delete your account: tap on Delete Account if you want to send your Administrator a request to delete your account. In the window that opens, tap on Delete if you want to confirm your choice.

Viewing learning assets

Learning assets are materials or content contributed by other users. Once you tap on an asset’s card, either from the My Channel page or from the All Channels page, or from a specific channel’s page, you can then view general info about the asset in the Overview tab, and find similar content that may interest you in the Related Content tab.

To play the asset, tap on the Open This Asset button at the bottom of the app.

If the asset is a video, you can play it directly from the Overview tab by tapping on the Play icon. This allows you to read details and description of the asset while watching it. If you want to play the video in fullscreen mode, tap the fullscreen icon or rotate your device to landscape mode.  

You can rate the asset after viewing it by pressing the Rate this Content button, selecting the amount of stars that you want to apply to the asset, then pressing Rate Now.

You also have the possibility to leave comments about the asset or interact with other users to ask or answer questions about it. For more information see the article Q&A and comments in the Go.Learn mobile app.

Downloading & playing offline content

In the mobile app, certain types of training material (SCORM, uploaded videos, slides, files, and HTML page training material) can be downloaded, played and tracked offline. Full courses (but not learning plans) and informal learning assets can be downloaded as well. On the contrary, videos from Youtube, Vistia or Vimeo cannot be downloaded, regardless of whether they are training materials or assets.

Please note that this is only applicable for the mobile app, not the mobile browser version of the platform

When your app is online, access the course or the asset, tap on the ellipsis icon in the top right corner and then on the Download button that appears at the bottom of the screen. You can also download a specific training material by tapping on the ellipsis icon in the material's row in the Content tab of the course page, then tapping on the Download button that appears at the bottom of the page.

All of the content that is downloaded for offline viewing is compressed so that the required data to be transferred is reduced to the minimum size, thus saving time and memory space for the download. After the download is complete, they are expanded by the app so that they can be played immediately.

You can see the progress of the download directly on your app. In case there are any errors during the download process or if your device does not have enough free storage space to download the content, an error message and icon will appear. Once courses, training materials or assets are successfully downloaded, you’ll find them on the Offline Courses and the Offline Assets pages in the offline content area of your app. Access that section from your main menu, by tapping on the arrow icon at the bottom of the page, then enabling the Downloaded Only option.

Thanks to this functionality, you are able to play the downloaded courses, training material and assets when you’re in offline mode, and your progress in the course will be tracked. Once your app is online again, your progress will be synced and your platform will record the progress you made while offline. Please note that if you are playing the same training material on both the mobile app and your desktop platform, the most recent tracking will take priority.

You may also need to remove a course, training material or asset you previously downloaded from the offline content area (Offline Courses and Offline Assets pages). To do so, tap on the ellipsis icon in the card of the content you downloaded, then tap on Remove from Offline Content and confirm your action. Remember that you are removing the content from those available while offline, but it will still be available when your app is online.

To exit from the offline content area, tap on the menu icon in the top left corner, tap on the arrow icon at the bottom of the page, and then disable the Downloaded Only option.

Once your app is online again, the status of your enrollment into the courses that you downloaded in the offline content area is checked, and if a course expired or if you are no longer enrolled into a course, the course or the training material included in that course are removed from the Offline Courses area and deleted by the local storage. In this way, the content in the offline content area is always aligned with the status of your enrollments, and only courses into which you are currently enrolled (or training material included in the courses into which you are currently enrolled) are shown on this page.

Content management in your mobile app

In your Go.Learn app, you can manage certain content that appears on some pages so you can ensure that the content on your app is relevant to your learning needs. The Hide or Unhide content functionality enables you to hide content in which you are not interested, so you can view only the content that is most valuable to you in your Go.Learn app. Additionally, the Mark Content as Outdated functionality enables you to mark content as outdated if you consider it old and no longer valuable to your learning experience. In this way, the quality of content published in the platform will improve and the overall content displayed in your platform will be enhanced.

These two functionalities are available both in the desktop version of your platform and in your Go.Learn mobile app. Learn more about hiding and unhiding content, and marking content as outdated in your platform.

Please note that the two functionalities work in the same way in the desktop platform and in your Go.Learn mobile app, except for the following minor differences:

• Once applied filters to show hidden content, in your mobile app you can recognize hidden items from the hidden badge on the item’s card, while in the desktop platform you can recognize them from the barred eye icon on the item’s card.
• In your mobile app, you can recognize items which are marked as outdated from the outdated badge on the item’s card, while in the desktop platform you can recognize them from the flag icon on the item’s card. From your desktop platform, you can see how many users have marked a content as outdated by hovering your mouse over the flag icon.
• If an asset that you uploaded in your My Channel page has been marked as outdated by another user, you will receive a notification in the desktop version of your platform, but not on your mobile app. Learn more about the notifications that you will receive.