Managing enrollments of courses and sessions – Docebo Help & Support

Introduction

Users can either be enrolled in courses by Superadmins, Power Users (with granted permissions) and instructors or they can self-enroll.

This article describes how Superadmins and Power Users can manage users’ enrollments in the platform.

Other articles in the Knowledge Base provide information on how to:

Managing enrollments from the Enrollments tab

Once you’ve enrolled users in a course, their enrollments are listed in the course’s Enrollments tab.

To reach this tab, access the Navigation menu > Content and delivery (folder icon) > Courses. Click on the course title and move to the Enrollments tab.

As an option, while on the Courses page, click on the item displayed in the Enrollments column of the course which displays the number of enrolled users.

You can customize the table layout to show only the columns that are relevant to you. To do so, click on Columns and select the columns (up to nine) to include in the table. Use the change position command at the beginning of the column name to drag and drop the columns in the list, sorting them according to your needs.

You can filter the content of the table by clicking on Filters and selecting the available filters: they are applied in real time. Note: At this time, you can only search for users by first name or last name, not by full name.

In addition, you can use the free text search area to look for enrollments and sort the content of some of the columns by clicking on the column header.

Click on Enrollment type to filter enrollments by active enrollments or archived enrollments.

From this page, you can perform several actions, both for individual enrollments or for several enrollments at a time. When working at individual level, click on the ellipsis menu at the end of the user row.

You can perform the following actions:

User stats	Access course user statistics (only for E-Learning courses). When you select this option, you will be redirected to the Reports tab of the course, showing the Course summary report already filtered for the selected user.
Edit enrollment	Edit the user enrollment by changing its status (ex. from in progress to completed) and managing the enrollment deadline and additional fields. When changing the enrollment status to Completed, you can also set the enrollment completion date and time, and score. For e-learning courses only, you can also change the user level in the course (ex. from learner to instructor). Tip: If you need to track the reason why enrollments are edited, consider creating a dedicated non-mandatory enrollment additional field (text type) to track the updates. The text field will be displayed in the Edit enrollment right panel.
Enroll into sessions	Only for ILT/VILT courses. In the slideout panel, select the checkboxes next to the sessions you want to enroll the user in, then press Enroll. For more information, refer to the Enrolling users in multiple sessions chapter of the Enrolling Users in Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) Courses article.
Reset date range for access	Delete the visibility period validity and make the course always visible and accessible for the selected user.
Change status	Quickly change the user status (ex. from in progress to completed). Please note that some statuses may be disabled, depending on the user's current status. The change user status functionality is also used to enroll users in the course from the waiting list.
Send email	Use this option to send an email to the user. When sending an email to users from this area, a slideout panel will open for you to compose the message. Type the email address of the sender, the CC email address (if needed), the email subject, and compose the email message using the available formatting options. When embedding videos in the message (either via a link or HTML), remember that the email recipient might render them differently, also depending on their email provider. If a CC email address is set, that account will receive a separate email for each recipient. We suggest you run some tests before sending the message to the recipients. The following shortcodes are available for you to insert in the email message: [username] = username of the user [first_name] = first name of the user (if set) [last_name] = last name of the user (if set) [email] = email name of the user (if set) [course_code] = code of the course (if set) [course_name] = title of the course [course_description] = description of the course [course_link] = link to land directly in the course when clicked. A background job is started to process emails if the number of emails to send exceeds 20. → To ensure reliable delivery of emails, the sender address must use a properly configured email domain.
Unenroll	Unenroll the user from the course. When this option is disabled, it means that the user has been enrolled in the course as a consequence of being enrolled in a learning plan containing this course. In this case, the user cannot be unenrolled from the course, because this would break the learning plan’s logical integrity: you have to unenroll the user from the learning plan first to make course unenrollment action available. Please note that when users unenroll or are unenrolled from a course, their tracking is kept in the platform, so that if they re-enroll or are re-enrolled in the course, they can resume it from where they left off. If learners completed the course before unenrollment, when they re-enroll or are re-enrolled in the course, their enrollment status is set to Enrolled until they interact with the material to recover their tracking. The required interaction depends on the material type: Immediate fruition materials (such as HTML pages): learners only need to open the material in the course player. Package-based materials (such as SCORM or xAPI): learners must access the course player and launch the content. After the interaction, the platform updates the course enrollment status from In progress to Completed.

From the enrollment page, you can perform the same action for multiple enrollments. Select them using the checkbox next to the usernames and click on Choose action at the bottom right corner of the enrollments table to quickly edit enrollments, change the users’ status in the course, unenroll users from the course, reset the date range for access (for e-learning courses), enroll users into sessions (for ILT/VILT courses), or send an email. When sending an email to multiple recipients from this page, remember that it will be sent to the selected users, independently of their status. If you have selected inactive users, the email will be sent to them as well.

The Choose action menu may also show a link to an external website. Click on this option, to open the website in a pop-up window where you will be able to operate, for example, to mark in a third-party system that the user has completed the course. Links to external websites must be created as enrollment iframe additional fields. Refer to the Creating and managing enrollment additional fields article for further information on creating and managing additional fields.

Notes on changing the enrollment status

For e-learning courses, when you change the enrollment status of a user to Waiting Users, Enrollment to Confirm or Enrolled, and you have set a number of days of validity for the course in the Time options tab of the course properties, and you select the option Start calculation from the enrollment date:

Days of validity from enrollment date

When there is no end of validity set for the enrollment the platform will calculate the enrollment start and end date as follows:

Enrollment start of validity: date and time when the status is changed.
Enrollment end of validity: date and time when the status is changed plus the number of days of validity set in the Time options tab.

Managing enrollments for sessions

Once learners are enrolled in the session, as described in the Enrolling users in Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) courses article, they are listed in the Enrollments & evaluations tab.

Reach the tab by accessing the course from the Courses area, moving to the Sessions tab, and selecting a session by clicking on its name. Move to the Enrollments & Evaluations tab.

As an option, while on the Sessions tab, click on the item displayed in the Enrolled users column of the session, which displays the number of enrolled users.

Click now on the ellipsis menu at the end of the enrollment row to manage it according to the following options:

Edit enrollment: When you click on this option, a right panel will open. In the Enrollment Details section, you can change the user’s enrollment status. Click Confirm to save your changes.
Change status: Directly change the enrollment status (ex. from in progress to completed). Please note that some statuses may be disabled, depending on the user’s current status. The change user status functionality is also used to enroll users in the session from the waiting list.
Evaluate: This option is available only if the session evaluation /completion is set to Evaluation based. In the right panel, set whether the selected user has passed the session (that means, all of the events composing it) or not, or leave the option to Not Set when the evaluation is not needed or will be done in the future. Set the user completion date to mark the session as completed. Optionally use the Score text box to assign a score to the user and attach a file (such as a certificate) if desired. Use the Mark the user as present at all of the events in the session option to mark the user attendance to all of the events included in the session, instead of doing it for every event, in the event Attendance tab. Finally, use the Learning Performance Evaluation text field to add comments to the evaluation. Please note that Instructors cannot evaluate themselves and cannot be evaluated by Superadmins.
Send email: Use this option to send an email to the user. When sending an email to users from this area, a slideout panel will open for you to compose your message. Besides the recipient email and the body of the message, you can use the shortcodes listed under the Message text area. A background job is started to process emails if the number of emails to send exceeds 20.
→ The email sender address must use a properly configured email domain.
Unenroll: Use this option to unenroll the user from the session.

From the Enrollments & evaluations tab, you can perform the same action for multiple users. Select them by using the checkbox next to their usernames and clicking on Choose action at the bottom right corner of the page to quickly change the users’ status in the session, evaluate users, unenroll them from the session, or send an email. When sending an email to multiple recipients from this page, remember that it will be sent to the selected users, independently of their status. If you have selected inactive users, the email will be sent to them as well.

Importing enrollments from another course

You can import enrollments from one course to another. To do so, access a course from the Courses page and click on Manage enrollments in the top right corner of the page. Select now Import enrolled users from course.

In the right panel, select the course from which you would like to import enrollments or search for it by typing its name in the Search courses area. Then choose whether to import all users, independently of their level and status, or to select one or more levels and statuses to import. If needed, set the enrollment validity period using the Active from and Active until dates. The enrollment validity period of the source course is always overridden. If no enrollment validity period is set during the import, there will be no enrollment validity period for the imported enrollments. Click on Next, review your selection, and confirm it by clicking Submit.

Adding instructors to courses

Instructors are an important part of courses, whether they are e-learning, ILT or VILT courses, so we suggest you, as the Superadmin, add at least one instructor for each course, also to reduce your manual workload. Instructors can be assigned to courses in different ways, also depending on the type of course.

As for e-learning courses, when manually enrolling one or multiple users into the course, set the user(s) level to Instructor in the slideout panel. As an option, reach the course’s Enrollments tab, find the user that you would like to appoint as an instructor and press the ellipsis menu in the user row, then select Edit enrollment. In the Level dropdown, select Instructor, then press Confirm to complete the action.

When enrolling users into courses via CSV files, create a Level column, then ensure that every user that should be an instructor has the Instructor level in their row in the Level column.

Please Note: The instructors of e-learning courses are counted as enrolled users.

When assigning instructors to ILT courses, instructors are assigned to the event or session without being enrolled in it. In addition, you can assign instructors either to a session or to an event:

Session instructor. If you assign an instructor to a session, they will be automatically assigned to all of the events included in the session and will be able to mark the attendance for all users attending it. If the Session completion option is set to Evaluation based the instructor can set whether the participants have passed them or not. The instructor will be able to create and update the training material for the course. To assign one or more instructors to a session, when creating or editing a session, use the Session instructors field.
Event instructor. If you assign an instructor to a single event within a session, they can mark the attendance for the learners attending that specific event and will have no control over the other events or the session. Event instructors cannot upload nor manage the training material assigned to the course. To assign one or more instructors to an event, when creating or editing an event, move to the Details tab and then to the Event instructors area.

Enrollment additional fields

Enrollment additional fields are additional pieces of information that are requested from a learner when they enroll in a course to collect more detailed information that may be necessary for your company. The enrollment additional fields may vary depending on the context of the enrollment process. Learn more about enrollment additional fields.

Please note: It is not possible to bulk update Enrollment Additional Fields via CSV or by using the Choose Action > Edit Enrollment option from the course enrollment tab. To update Enrollment Additional Fields for multiple users at once, the only currently available method is the REST API PUT /learn/v1/enrollments endpoint available in the Docebo Api browser.

Enrollment and waiting lists

Once users are enrolled in a course, or in a session, they may end up in the related waiting list. Learn more on waiting lists.

Power Users and enrollments

If the Allow Power Users to see the real number of enrolled users and their attendance in the course properties option is enabled in the platform Advanced settings, Power Users will see the real number of enrolled users on the Courses page and the Sessions tab, but they will only see the enrollments of the users assigned to them as resources:

on the Enrollments tab for courses, and
on the Enrollments & evaluations and Events & attendance tabs for sessions

Power Users will have visibility on all counters, including the course waiting list, the session waiting list, and the users without sessions assigned, regardless of whether they have resources and users assigned to them or not.

If the option is disabled, the number of enrollments visible to Power Users only considers the users they manage as resources and not the full user base.

Please note that, in addition to their assigned users, Power Users also always see their own enrollments, even if they are not assigned to themselves as resource. For more information see the article Power user permissions > Permissions for enrollments.