Introduction

Your Docebo learning platform is powered by Artificial Intelligence (AI), with several AI features included in your platform to enhance the way enterprises deploy and manage their learning programs, internally and across the extended enterprise, and is designed to deliver automated and personalized learning at scale.

All users in your platform - learners, managers, and administrators - can benefit from AI-powered features, and as with any features and functionalities in your platform, we want to ensure that you know exactly what’s going on and how to best use these innovative and time-saving features. This article outlines some questions and answers that you may have about Docebo’s artificial intelligence, as well as where you’ll find the features in your platform.

How does artificial intelligence work in my Docebo platform?

The artificial intelligence in your platform lets your platform automatically perform some of the actions that you would do manually yourself, either as a learner or an administrator, such as creating personalized learning content, tagging training materials included in courses and the informal learning assets shared, or suggesting which courses are most relevant for learners.

The concept is simple: We use specialized algorithms to safely and securely analyze nearly all of the different types of content that you’re adding to your platform and how you’re using the platform, and find ways to enhance and simplify the learner or administrator experience.

How does Docebo handle data privacy and technology for AI features?

Docebo’s AI features use advanced technologies, including services from AWS, Google Cloud Platform, and Microsoft Azure OpenAI. These technologies analyze your platform’s data to provide a personalized learning experience while strictly maintaining data privacy and security. Docebo does not share or sell data processed by AI features with any other customers or partners.

For detailed information on data storage, technology providers, and compliance with privacy standards, refer to the Overview of Docebo artificial intelligence functionality.

Where can I find AI features in my platform?

The list below is an updated outline of where you’ll find AI-powered features in your Docebo platform:

Harmony copilot for support

Harmony copilot for support is a multilingual platform-expert conversational agent and is designed to support Superadmins in managing administrative tasks directly from within the platform.
When you ask a question to the Harmony copilot, it detects your location in the platform and provides contextual guidance, offering step-by-step instructions and even navigating you to the right page to complete your task. Learn more about Harmony.

Harmony search (AI chat)

If Harmony search is enabled on your platform, users can also explore content on the platform by asking questions in natural language, instead of typing keywords. In this case, instead of a page of results, they will receive direct answers in the Harmony chat window.  
For more information see the article Harmony search > Harmony chat window.

AI-augmented keyword search

The platform’s global search allows users to find content such as courses, learning plans, assets or other training materials by typing some keywords. To support this, when content is uploaded to the platform it is processed by AI to help generate more accurate and relevant search results. For example, videos can be indexed based on spoken content, making it easier for learners to find exactly what they need.

→ For more information see the article Using the platform’s global search > Which search criteria should I use? 

Please note that, if Harmony search is enabled on your platform, the design of the keyword search interface will be different from the legacy global search, but the underlying engine is still the same.

Creator

Docebo’s AI Creator tool allows you to quickly create training materials called Creator lessons. If AI features for Creator are enabled, you can leverage artificial intelligence to generate lesson content, revise and translate text, automatically create assessments, and add AI-powered video presenters. Learn more about creating lessons with Creator.

AI virtual coaching (Creator)

If you’re using Creator, you can enhance your lessons with AI-powered simulations by enabling the AI virtual coaching feature. This feature allows you to add interactive conversation simulations to your Creator lessons, helping learners practice communication skills in a safe environment. At the end of each simulation, the AI analyzes the interaction and generates a personalized report to support the learner’s development. Learn more about using AI virtual coaching in Creator.

Auto tagging

AI analyzes training material, assets, and the media uploaded to the Creator media library. This process identifies key phrases and automatically creates tags to make content easier to find using the AI-augmented search mentioned above. For example, upon sharing a video as a new learning asset, AI “listens” to the entire video, understands its key phrases, and generates up to 10 suggested tags for the learning asset uploader in order to help with content categorization and search. Tags can also be manually edited if necessary, and, given the stochastic nature of the language understanding algorithms used in auto tagging, human supervision of the suggested tags is recommended. Learn more about auto tagging settings and about creating and sharing formal content and informal content in your platform. View the full list of supported files for auto tagging.

Auto skill assignment

You can automate the task of assigning skills to content with the auto skill assignment feature. You can manage this feature in the artificial intelligence configuration panel. Artificial intelligence will analyze learning content as it is uploaded to your platform, identifying automatically what skills from the skills catalog are most relevant to each piece of content, and assigning them to the content. This makes adding skills to your content effortless and helps your learners find the right content to develop their skills. Please note that the skills listed in the Docebo catalog are only available in English. 

Content recommendation

There are several places within your learning platform in which the AI will provide personalized suggestions on training materials, courtesy of our content recommendation feature. Suggestions also come in a variety of flavors: below there are details on the major applications of content recommendation. More details on the principles and the criteria used by content recommendation to produce suggestions.

• Invite-to-watch: Invite-to-watch elevates the informal learning experience by making it simple to share content with peers. When a learner shares an asset and wants to invite a specific audience to watch that asset, AI suggests the employees who would benefit most from it. Learn more about this feature. Also note that some other considerations apply, such as the rules of visibility of users for the content being watched.
• Enrollment suggestions for administrators: Administrators will see an AI-suggested list of learners when enrolling them into a course, so they spend less time searching and brainstorming which users will benefit most from the course.
• Formal content suggestions for managers: Managers can see suggestions for courses in which they should enroll their team members from the My team area of the platform, allowing them to continue their learning journey without the intervention of the administrator.
• Next content suggestions for learners: Learners are provided with accurate suggestions of informal content that their colleagues are contributing in the platform when they’re already watching an asset so that they can focus on relevant content that creates an individualized learning experience. Learn more about informal learning.

If the AI doesn’t find relevant items to suggest, the platform automatically provides alternative suggestions to ensure users still receive recommendations. AI-based recommendations are distinguished by a “Suggested” label, allowing users to easily identify them.

You can disable content recommendation in the artificial intelligence configuration panel. If you choose to disable it, the platform will generate non-AI-based suggestions instead.

Which languages are supported by Docebo AI algorithms?

Most of Docebo’s AI features (including the platform's AI-augmented search) work with our available product languages. However, the auto tagging feature works only for English, Spanish, French, German, Italian and Portuguese content at the moment.

The auto skill assignment feature has been tested in English, but the model supports all the platform languages. Ongoing efforts are in place to continuously improve the quality of assigned skills and expand the capabilities of the feature.

The AI virtual coaching feature only works with English at the moment.

Service notice

The content and data that are analyzed and used in Docebo’s AI algorithms are used only for the purpose of enhancing the learner or administrator experience in your specific platform. Docebo does not share or sell any data used for these algorithms with Docebo partners or customers.

We use the following type of content to provide the AI features:

• Harmony copilot: user query, user Docebo page route, title, description, and transcript of the content
• Harmony search: user query, title, description, and transcript of the content
• Creator lesson generation: prompt and text in the uploaded files
• Creator text revision: content within the selected text box
• Creator text translation: content within the selected text box
• Creator assessment generation: textual content of the Creator lesson
• Creator AI video presenter: content within the Script text field
• Creator AI virtual coaching: learner's input (spoken or written) during simulations, and the full transcript of the interaction
• Auto tagging: The AI-generated transcript of the video, audio, or textual content of the formal or informal content to be tagged, together with its title and description. Visual analysis of images in the Creator media library.
• Auto skill assignment: The title and description of the content
• Content recommendation: The individual user history of completion of courses as for formal content, the views of an asset, the rating of an asset and the invitation made to other learners to view that asset as for informal content.

The AI retraining option (only available for the auto tagging feature and the auto skill assignment features) allows the AI model to learn from your users' tagging and skill assignment actions to improve the performance of the Docebo Al algorithm and provide a more personalized experience. When this option is active, Docebo may use your data in an aggregated and anonymized form ("statistical information") for the analysis, operation, and improvement of its services. Docebo may use and disclose the statistical information for these purposes as long as they do not include any data that would reveal the identification of you, your data, or any of your other confidential information. You can turn this option off at any time. Providing us with this information enhances the quality of our services for your benefit. However, the decision to opt out is entirely at your discretion.