Your Docebo learning platform is powered by Artificial Intelligence (AI), with several AI features included in your platform to enhance the way enterprises deploy and manage their learning programs, internally and across the extended enterprise, and is designed to deliver automated and personalized learning at scale.
All users in your platform - learners, managers, and administrators - can benefit from AI-powered features, and as with any features and functionalities in your platform, we want to ensure that you know exactly what’s going on and how to best use these innovative and time-saving features. This article outlines how to manage AI settings from the AI configuration panel. Learn more about AI in your platform.
The content and data that are analyzed and used in Docebo’s AI algorithms are used only for the purpose of enhancing the learner or administrator experience in your specific platform. Docebo does not share or sell any data used for these algorithms with Docebo partners or customers.
We use the following type of content to provide the AI features:
- Auto tagging: The AI-generated transcript of the video, audio, or textual content of the formal or informal content to be tagged
- Recommender: The individual user history of completion of courses as for formal content, the views of an asset, the rating of an asset and the invitation made to other learners to view that asset as for informal content.
The AI retraining option (only available for the auto tagging feature) allows the AI model to learn from your users' tagging actions to improve the performance of the Docebo Al algorithm and provide a more personalized experience. When this option is active, Docebo may use your data in an aggregated and anonymized form ("statistical information") for the analysis, operation, and improvement of its services. Docebo may use and disclose the statistical information for these purposes as long as they do not include any data that would reveal the identification of you, your data, or any of your other confidential information. You can turn this option off at any time. Providing us with this information enhances the quality of our products for your benefit. However, the decision to opt out is entirely at your discretion.
Managing artificial intelligence settings
As a Superadmin, you can manage the settings related to the use of AI in your platform. To do so, access the Admin Menu by clicking on the gear icon in the top right corner of your platform, then press the AI configuration panel item in the Artificial intelligence section. You will access the AI configuration panel, which is made up of three sections. Let's go through them one by one.
You can use your platform’s AI to automatically generate tags to be associated with formal (courses and training material) and informal content (assets and questions), which will improve search features and suggestions. Learn more about auto tagging.
Use this area to enable or disable the auto tagging functionality and to manage its settings. On the auto tagging card, you can directly enable or disable the feature, or press Configure to access the auto tagging setting page.
At the top of the page, select the Enable auto tagging option to enable the feature. If you disable the auto tagging, the AI will stop automatically assigning tags to content, but the tags already assigned will remain.
In the AI retraining section, decide whether you want to take advantage of the retraining functionality. If you enable this option, the AI will learn from users’ tagging actions to improve the automatic association of tags to your content. If you disable the AI retraining option or the auto tagging feature altogether, any data that may have been collected for the improvement will not be lost. They will remain available to be used again if you choose to re-enable the AI retraining option. If you wish to request the deletion of the collected data, please contact Docebo using your platform's Help center. AI retraining is enabled by default, even if you enable the auto tagging feature directly from its card. You can disable it at any time, although it is recommended to enable it for an optimal experience.
In the Tag deny list section, you can insert a list of words that you don’t want to appear in automatically generated tags. When you save the deny list, the tags included in the list will be removed from all content already tagged in the platform, and they will not be used in future tags.
Remember that the deny list only works on tags auto-generated by artificial intelligence, not on tags manually added by users. AI already excludes by default any tags with words that are considered inappropriate (using the built-in profanity filter, see more detail in the next paragraph), then it excludes the tags included in the deny list.
While the profanity filter is a single list of words not allowed (offensive words, swear words, etc.) in all platforms, with the deny list you can define a specific list of words for your own platform, including words that you consider to be inappropriate for different reasons, such as competitors’ names and brands. Thus, words on the deny list are not necessarily offensive.
When you’re done with the configuration of the auto tagging feature, press Save changes.
The process will run in the background until all the relevant content already available in your platform has been tagged. It will then tag all the content that is subsequently added to the platform, or updated.
You can use your platform’s AI to give personalized suggestions, which will improve the learner experience by offering the content that best suits each user. Learn more about the recommender. Use the recommender card to enable or disable the feature.