Artificial-Intelligence (AI)-based channels are a particular type of channel that relies on your platform’s artificial intelligence. Unlike the other types of channels in your platform, AI-based channels are automatically populated based on the skills associated with courses and assets.
AI-based channels are not strictly related to Docebo Discover, Coach & Share, although some of their functionalities will only be present if this module is active in your platform. Learn more about the use of channels if the Discover, Coach & Share module is not enabled.
Use Case Scenarios
AI-Based channels can be useful in different scenarios.
As an example, you want to help your employees improve soft skills and task-specific skills on your product. You want to have two different channels, one called Soft Skills, containing only courses for the entire company, and one called Product Skills, with formal and informal contents, dedicated only to the Marketing and to the Sales teams. You need the Marketing department only to have access to external content as well (Docebo Discover).
To do so you need to:
- Create two skill sets with the relevant skills: Soft Skills and Product Skills. Soft Skills will be available to the entire company, Product Skills only to the Marketing team.
- Create three types of AI-Based channels, as follows:
- A first channel for Soft Skills, visible for all employees. Configure the Content Type option as Formal Content to include only courses. In the Skill Set area, select Soft Skills.
- A second channel for Product Skills, available to the Marketing and Sales teams. Configure the Content Type option both as Formal Content and Informal Content to include both courses and assets. In the Skill Set area, select Product Skills.
- A third channel that you can name "Content from Internet". Configure the Content Type option as External Content to include external content from the Web. In the Skill Set area, select Product Skills and make it visible only to Marketing.
Please note that to do this you need to configure the Soft Skills skill set with visibility across the entire company, and the Marketing Skills skill set with visibility only for the Marketing team.
Viewing and Configuring Channels
To create and manage channels, access your platform as the Superadmin, reach the Admin Menu, then select the Channels item from the E-Learning section. Remember that only Superadmins are in charge of creating and managing channels.
Refer to the dedicated article of the knowledge base to learn more about the channel management page.
Creating AI-Based Channels
To create a new AI-based channel, select the Plus button in the top right corner of the channels management page, then press the New Channel button. In the right panel that opens, write a name for your channel and select AI-Based Channel in the Content Type section. Finally, press the Create and Edit button at the bottom of the page. You will be redirected to the channel settings page.
In the Channel Info section, you can add a description for the channel (and change its name, if needed). You can translate the channel name and description text fields in multiple languages using the multi-language selector tool, which is accessible from the globe icon in the top right corner of the section. Learn more about using the multi-language tool to create multi-language content. Remember that the selected language does not determine the language of the content in the channel, but just the language of the channel details. In this section, you can also see the type of channel, but you cannot edit it.
In the Thumbnail Composer section, you can compose your channel thumbnail by selecting an icon and color. Press the Change Icon button to browse the icons catalog and select your preferred one.
Please note that a new icons catalog is available for your platform. Don’t worry, if you are using an icon included in the old catalog, you can continue using it. Instead, if you choose and save a new icon from the new catalog, you cannot use your old icon anymore.
To customize the color of the icon and the background, press the pen icon in the corresponding box, then choose a color from the color wheel. Select the tone by clicking on the square. You can also write the color code in the related box if you already have a specific color in mind.
Scroll down to the Details section. In the Skills Sets subsection, select whether you want to assign all skill sets or a custom selection of skill sets to your channel. Remember that the same skill set can be assigned to multiple channels. It is also possible to associate channels to the skill set directly from the aggregator channel of the skill set itself. Learn more about how to associate channels directly from the aggregator channel.
Please note: when you choose to add all skills sets, remember to refresh your page after saving your changes.
Scroll down to Content Settings. Here you can set what type of content will populate your AI-based channel. Select one or more of the available options:
- Formal Content. The channel will collect and show formal courses according to the skills selected by each user. You can assign skills to courses from the Course Management area. Learn more on how to assign skills to courses.
- Informal Content. The channel will collect and show the contributions available in the platform, according to the skills selected by each user. Learn more on how to assign skills to assets.
- External Content. The channel will collect and show content from external web sources, filtered in order to exclude inappropriate content.
If you select the last option, you will be able to manage the sources used to collect content either by:
- defining a list of unwanted sources (deny list) that will be excluded from the content selection, or
- building a list of approved sources (allow list) that the platform will use for selecting content, restricting the search to this list of sources only
By default, the selected option is Don’t Manage Sources, meaning that the content selection relies on the default platform filters only. Depending on your needs, either select Sources on the Deny List to set a deny list of sources you don’t want the platform to include in the content selection, or choose Sources on the Allow List to restrict the content search to the sources you identify. Remember that, independently from the selected option, the platform default filtering capability to avoid inappropriate content is always active.
Enter the sources in the dedicated areas; their format does not need to include prefixes (http://, https://, www) and subdomains.
Please note that you can insert only the sources included in the set of domains from which Docebo Discover selects content (the Sources on the Deny List or the Sources on the Allow List fields do NOT work with any websites, but only with those in the list of domains).
After you have typed the third letter of the domain, the autocomplete function will propose all the domains included in the set of sources used by the AI-based channel and match the text already inserted.
Please note: The external informal content (Discover content) will be selected only based on Docebo Skills, not on custom skills created by you. Find out more on custom skills and Docebo Skills.
Finally, in the Visibility section, define who can view the channel, all users, or specific ones (selected groups or branches). Moreover, by enabling the Cohorts functionality on the Groups tab, you can customize the visibility of your groups and the content you share with them. Please note that you cannot associate a channel to a single user. If you want to choose specific groups or branches of users who will be able to view the channel, activate the Custom Selection toggle, then type or select groups and/or branches in the corresponding fields. Also, remember to configure the All Channels page or the page including a Channels widget into the user main menu to make it available to your users.
Users who are not assigned to any course or learning plan that appears in a channel will not see that channel on any pages. Remember that users cannot give themselves visibility to a channel. Only Superadmins can assign users to channels.
To publish the channel and make it visible to users, use the publishing bar at the bottom of the Properties tab, or press the corresponding checkmark icon in the Published column on the channels management page. Once finished configuring your channel, save your changes by selecting the corresponding button at the bottom of the Properties tab.
You can manage or modify any of the settings that you configured when originally creating a channel at any time by clicking on the name of the channel or selecting the ellipsis icon and then choosing the Edit option in the channel’s row on the channels management page. In both of these cases, you will access the channel’s page, where you can manage all of the settings related to the channel and edit them.
If you need to delete or move your channel to the top to reorder the channel list, click the ellipsis icon on the right side of the channel row in the table listing the channels, then select the corresponding option. Remember that you can neither delete nor duplicate AI-based channels.
When the channel configuration is over, click the Channel View button on the channel page to see how learners will see the channel. You can share the channel URL with all of the users of your platform. They will be able to access the channel as long as they have visibility permissions for it.
Content Visibility Rules
Depending on your configuration, an AI-based channel will hold different types of content: formal (courses and learning plans), informal (assets and playlists) and external learning content. However, the system will display different content types according to a different logic.
A user will be able to view formal learning content listed in a channel when being granted visibility over the channel and being enrolled in the learning content itself; if the second condition is not met, the learning content will not be displayed to the user, despite being published in the channel.
On the other hand, being granted visibility over the channel will be sufficient for a user to see any informal or external learning content published in it.