Introduction
Artificial-Intelligence (AI)-based channels are a particular type of channel that relies on your platform’s artificial intelligence. Unlike the other types of channels in your platform, AI-based channels are automatically populated based on the skills associated with courses and assets.
AI-based channels are only available if the Skills app is active in your platform. They are not strictly related to Docebo Social learning, although some of their functionalities will only be present if this module is active in your platform. Learn more about the use of channels if the Social learning module is not enabled.
Use case scenarios
AI-based channels can be useful in different scenarios.
As an example, you want to help your employees improve soft skills and task-specific skills on your product. You want to have two different channels, one called Soft Skills, containing only courses for the entire company, and one called Product Skills, with formal and informal contents, dedicated only to the Marketing and to the Sales teams.
To do so you need to:
- Create two skill sets with the relevant skills: Soft Skills and Product Skills. Soft Skills will be available to the entire company, Product Skills only to the Marketing team.
- Create two types of AI-based channels, as follows:
- A first channel for Soft Skills, visible for all employees. Configure the Content type option as Formal Content to include only courses. In the Skill sets area, select Soft Skills.
- A second channel for Product Skills, available to the Marketing and Sales teams. Configure the Content type option both as Formal content and Informal content to include both courses and assets. In the Skill sets area, select Product Skills.
Please note that to do this you need to configure the Soft Skills skill set with visibility across the entire company, and the Marketing Skills skill set with visibility only for the Marketing team.
Viewing and configuring channels
To create and manage channels, access your platform as the Superadmin, reach the Navigation menu, find the Content and delivery (folder icon), then select the Channels item. Remember that only Superadmins are in charge of creating and managing channels.
Creating AI-based channels
To create a new AI-based channel, select the plus button in the top right corner of the channels management page, then select New channel. In the right panel that opens, write a name for your channel and select AI-based channel in the Channel type section. Finally, press the Create and edit button at the bottom of the page. You will be redirected to the channel settings page.
In the Channel info section, you can add a description for the channel (and change its name, if needed). You can translate the channel name and description text fields in multiple languages using the multi-language selector tool, which is accessible from the globe icon in the top right corner of the section. Learn more about using the multi-language tool to create multi-language content. Remember that the selected language does not determine the language of the content in the channel, but just the language of the channel details. In this section, you can also see the type of channel, but you cannot edit it.
In the Thumbnail composer section, you can compose your channel thumbnail by selecting an icon and color. Press the Change icon button to browse the icons catalog and select your preferred one.
Please note that a new icons catalog is available for your platform. Don’t worry, if you are using an icon included in the old catalog, you can continue using it. Instead, if you choose and save a new icon from the new catalog, you cannot use your old icon anymore.
To customize the color of the icon and the background, press the pen icon in the corresponding box, then choose a color from the color wheel. Select the tone by clicking on the square. You can also write the color code in the related box if you already have a specific color in mind.
Scroll down to the Details section. In the Learner skills subsection, choose whether you want the channel to show each learner all the skills they have associated with their profile or only the skills for which they have or haven’t yet set a skill target. Learn more about skill targets. If you select the All learner skills option, learners will be able to filter channel content by skill targets, otherwise they will only see pre-filtered content.
In the Skills sets subsection, select whether you want to assign all skill sets or a custom selection of skill sets to your channel. Remember that the same skill set can be assigned to multiple channels. It is also possible to associate channels to the skill set directly from the aggregator channel of the skill set itself. Learn more about how to associate channels directly from the aggregator channel.
Please note: when you choose to add all skills sets, remember to refresh your page after saving your changes.
Scroll down to Content settings. Here you can set what type of content will populate your AI-based channel. Select one of the available options, or both of them:
- Formal content. The channel will collect and show formal courses according to the skills selected by each user. You can assign skills to courses from the Courses page. Learn more on how to assign skills to courses.
- Informal content. The channel will collect and show the contributions available in the platform, according to the skills selected by each user. Learn more on how to assign skills to assets.
Finally, in the Visibility section, define who can view the channel, all users, or specific ones (selected groups or branches). Please note that you cannot associate a channel to a single user. If you want to choose specific groups or branches of users who will be able to view the channel, activate the Custom selection toggle, then type or select groups and/or branches in the corresponding fields. Also, remember to configure the All channels page or the page including a Channels widget into the user main menu to make it available to your users. Moreover, by enabling the Cohorts option, you can customize the visibility of your groups and the content you share with them.
To publish the channel and make it visible to users, use the publishing bar at the bottom of the channel detail page, or press the corresponding checkmark icon in the Published column on the channels management page. Once finished configuring your channel, save your changes by selecting the corresponding button at the bottom of the channel detail page.
Managing channels
You can manage or modify any of the settings that you configured when originally creating a channel at any time by clicking on the name of the channel or selecting the ellipsis icon and then choosing the Edit option in the channel’s row on the channels management page. In both cases, you will access the channel’s page, where you can manage all of the settings related to the channel and edit them.
If you need to delete or move your channel to the top to reorder the channel list, click the ellipsis icon at the end of the channel row in the table listing the channels, then select the corresponding option. Unlike custom channels, AI-based channels cannot be duplicated. Remember that you can neither delete nor duplicate built-in channels.
Channel view
When the channel configuration is over, click the Learner view button on the channel page to see how learners will see the channel. You can share the channel URL with all of the users of your platform. They will be able to access the channel as long as they have visibility permissions for it.
Content visibility rules
An AI-based channel can be configured to hold different types of content: only formal (courses), only informal (assets and playlists), or both types.
Note: AI-based channels cannot contain learning plans. This is because AI-based channels are populated based on skills, and skills cannot be assigned to learning plans.
While being granted visibility over a channel is sufficient for a user to see any informal learning content included in it, the same does not apply to formal content:
- Courses in which a learner is already enrolled are always visible to them in channels.
- Non-enrolled courses can be made visible in channels if configured appropriately: the course must be visible to the user in at least one catalog, and available for self-enrollment.
For full details see the article Creating and managing channels > Visibility rules for non-enrolled courses.