DISCLAIMER: The integration with Webex V1 is no longer supported since October 31, 2020, and reached its end of life on February 1, 2021.
For those using Webex Meetings, Training, and Event Center for web training, your platform can integrate with Webex, so your users can access live training sessions directly in webinar courses in their Docebo platforms.
Docebo can integrate with Webex Meetings, Training, and Event Center. The other Cisco web conferencing tools are not currently supported. You can only activate this app if you have a Webex account, if your license includes the Admin site access and if you have agreed to the terms and conditions outlined in your contract.
The integration supports both listed and unlisted Webex Meetings and it is available for Webex SaaS and does not support on-premise deployments.
Activating the Webex V2 App in Docebo
To activate the Webex V2 app in your platform, log into your platform as the Superadmin, then access the Admin Menu from the gear icon in the top right corner of the homepage. At the top of the Admin Menu, press the Add New Apps button, the reach the Web Conferencing tab.
In this tab, find the Webex V2 app in the list of apps, then press the Try it for Free button in the app’s row. Now, read the information in the pop-up box and press Try it for Free again. The app is now active in your platform.
Configuring Webex V2 in Docebo
To set up the integration in your platform, access the Admin Menu. Then find the Webex V2 section and select the Manage subitem. The Webex V2 page shows all the accounts already configured with Webex V2. In order to configure a new account, press the New Account button in the top right corner.
In the right panel type your account name and description and the Webex ID and password (the credentials you use to log in to Webex). Enter now your Site Name, Site ID, and Partner ID details in the corresponding fields. In order to retrieve these details, log in to your Webex account and click on the Site Information tab in the left sidebar. Your Site Name, Site ID, and Partner ID are listed in the Site Information table.
Optionally, define the Webex template you want to use for your platform webinar sessions and whether you want to host listed or unlisted webinars in your platform. Please note that, by default, the Site Admin Option is set to Listed.
Finally, add the maximum number of sessions per course, total sessions and concurrent rooms into the corresponding text boxes. Please note that the number of concurrent rooms is the one agreed on in your Webex license.
Press Create when you’re finished. Once you have activated the app, you can create webinar events for VILT courses.
Please note that for webinars using this integration and created after January 10, 2020, you have to activate the password functionality, or Webex will automatically generate it for you. Refer to this article of the Webex Help Center for further information on passwords for webinars.
Managing Your Webex V2 Accounts
At any time, you can edit the details of your Webex accounts by accessing the Webex V2 page and hovering your mouse over the menu icon at the end of the account row and finally selecting the Edit option. From the same menu, select Delete to cancel the account.
If you have created Webex V2 sessions for courses having the Webinar course type, when deleting a Webex V2 account, you will no longer be able to access, edit or remove any webinar session created with the deleted account. Remember to delete any sessions associated with the account before deleting it, and recreate them with another account (if needed).
This limitation does not apply to the webinar (VILT) sessions created for courses having the ILT (Instructor-Led Training) course type. Learn more about the new management of classroom courses and webinars.
Notes for Instructors
- Make sure that the learners attending the webinar have their First Name and a valid email address associated to their user profile in Docebo, or they will not be able to access the webinar
- If you are using Webex Events, and you are the instructor in charge of starting the webinar, remember you have to log in to your Webex account and start the session manually from there, so that learners can attend the training.
Tips & Tricks
Docebo does not support WebEx accounts in federated mode with SSO. If you have configured the SSO authentication in your WebEx page when you try to create a WebEx session, you might receive an error: “An error was returned from the API: ‘Incorrect user or password'.