Introduction
The Community hub area of your platform allows you to engage your learners by fostering the sharing of ideas and knowledge.
As a Superadmin or a Power User (with granted permissions), you can manage your communities from the Community hub area found under the Communities menu. Superadmins and Power Users with granted permissions are referred to as administrators in this article.
As all other platform users, you access a community from the User menu. From there, you can benefit from all the community’s functionalities like posting, chatting and more.
Learn more about the community member experience.
Some parts and some options of the community are only visible to you, as an administrator. This article describes the administrator’s experience in the community, detailing all the dedicated functionalities.
Admin shortcuts
On your community’s home page, you will see an admin-only section on the left part of the page. The Admin shortcuts area allows you to quickly access the different parts of the Community hub pages.
Space management
On a space page, you will see an admin-only part in the top right corner with the following options:
Members
- View the number of members in the space using the counter
- Hover over the counter to see a list of all members in the space
- Add members to the space: Click Add members and select the member from the drop-down menu
Keep the following points in mind when adding members:
- You can only add members who have access to the space. You can manage the space’s visibility settings from the Spaces tab of the Community hub page (in the Visibility section).
- You can make members automatically join the space upon registration to the community. When editing a space from the Community hub, go to the General settings tab and select Make members automatically join the space.
- If a member has chosen to leave a space, you cannot add them back.
- When you add a member to a space, they are automatically added to its sub-spaces. The member can then choose to leave some or all of the subspaces.
Space managers
- View the space managers, if any have been assigned.
- Add new space managers by clicking the Add managers plus icon. This takes you to the Community hub, where you can configure the space as needed.
Visibility
See and edit the visibility settings of the space.
Please note! As an administrator, you will see all the created spaces in the community. This includes the unpublished spaces that can be identified by the Unpublished label.
Post management
All post authors can edit or remove their own posts. As a community administrator, some additional options are available to you. Some of these options are also available to the community moderators. Learn more about the moderator role.
To access the post options, click on the ellipsis menu in the top right corner of the post.
Pin post
Choosing Pin to home page will pin the post to the main newsfeed found on the home page of the community. Choosing Pin to space will pin the post to the newsfeed of the space.
From the Moderation tab of the Community hub area, you can enable moderators to pin and unpin posts to the home page, the spaces, or both.
Lock comments
Selecting this option will disable comments and replies in the post for members. You can revert this action at any time by choosing Unlock comments in the same menu. Locking comments is not retroactive and will not hide existing comments, if any.
Hide posts
If you want to remove a post for all members but the author, choose the Hide post option. The author will still be able to view their post and will not be notified of the hiding action. This option is helpful when you want to hide poor content without displeasing the author. This option is available for administrators and moderators.
Remove post
Removing a post will delete the post for all members, including the post author. When you remove a post, you will be prompted to block the author as well. This will add the post author to the Deny list of the community This option is available for administrators and moderators.
Members profiles
An admin-only section in every member’s profile page displays the member’s email address and the profile creation date.
Notifications
As a community administrator, you will receive notifications when some actions are performed by members in the community.
Reported post
All community members can report a post that they find inappropriate. From the notification, you can ignore the reporting of the post, delete the post or delete the post and block the author of the post. This notification is also sent to all the moderators who have access to the space the post belongs to.
Reported comment
Similarly to posts, comments can be reported by all members. You can ignore the notification, delete the comment or delete the comment and block the author of the comment. This notification is also sent to all the moderators who have access to the space the comment belongs to.
Reported message
Similarly to posts and comments, all members can report private messages. You can ignore the notification, delete the message or delete the message and block the author of the message. This notification is also sent to all the moderators who have access to the space the message belongs to.
You will only see the reported message as well the one preceding and following it to preserve privacy.
Post waiting for approval
When you have activated pre-moderation, the posts to which it applies are sent to you for approval. Approving the message will publish it for all the members in the corresponding space. If you want to reject the message, you need to provide the author a rejection reason. They can then use the reason to improve their post and send it again. This notification is also sent to all the moderators who have access to the space the post belongs to.
Searching for community content in your platform
Using your platform’s global search, you can look for community content. Refer to the article Leveraging the community's functionalities for more information on the use of the search bar.
Please note the following visibility rules:
- Superadmins can see all content matching their search criteria
- Power Users can view any content assigned to them as a resource and manage it like a Superadmin. Power Users with administrator permissions for a community assigned to multiple domains can view and manage all content and users within this community regardless of their own domain assignment. This means that a Power User who belongs to at least one of the assigned domains still has visibility over the content and users associated with all the other domains assigned to the community.
- Members will only see the content they have visibility on