This page outlines the browser and system requirements, as well as some limitations of your Shape platform. Still have questions? Contact us using Shape's Help center or get in touch with your Account Manager.
Supported Desktop Browsers
Microsoft Edge *
Mozilla Firefox *
Google Chrome *
Supported Operating Systems
Microsoft Windows 8 (or higher)**
OSX (last two major releases)
Most Linux Distributions
Supported Operating Systems for Tablets (using the browser version of the desktop platform)
iOS 13 (or higher) ***
Android 9.0 (or higher) ***
Third-party cookies must be enabled****
localStorage must be enabled
TLS Version: 1.2
* Browser notes:
Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major versions of each of these browsers.
Please note that:
- as of January 2018, we do not support Safari on Windows
- as of November 2022, we're not actively testing Firefox but we still offer support for it.
Note that the same browser recommendations apply for Shape reproduction, both on desktop and mobile (Shape will by default render the same content on different devices and resolutions without manually rearranging images and texts inside the slides).
** Note for Windows XP users:
Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, Docebo recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. Although we are not in a position to guarantee the service on a no longer operational operating system, Docebo still has customers running Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome, as a temporary solution.
Docebo strongly recommends that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.
*** Note for use on tablets:
The browser version only supports Android tablets with an 8” screen or larger and Apple iPads of all sizes.
**** Note for use on Chrome 83 and higher:
Starting from Chrome 83, in order to embed Shape while using the browser in Incognito mode, third-party cookies must be manually turned on.
Interface issues that occur in your Shape platform when a browser is zoomed in or zoomed out (any setting other than 100%) will not be fixed or supported by our technical staff.
Docebo strongly suggests to use at least a 1024x768px resolution on your desktop and tablet browsers. Please note that at this time, any issues related to any resolutions smaller than 1024x768px are not official supported by Docebo’s Product Support or Development teams. For the best user experience, we suggest using a 1366x768px resolution or similar.
0.5 Megabits per second - Required broadband connection speed
0.5 Megabits per second – Required broadband connection speed
1.5 Megabits per second – Recommended broadband connection speed
3.0 Megabits per second – Recommended for SD quality
5.0 Megabits per second – Recommended for HD quality
Shape Format and Tracking
Shape produces learning content in xAPI format. The xAPI (formerly Tin Can API) API is an E-learning software specification. This type of software allows learning content and learning systems to speak to each other in a way that records all types of learning experiences, which are then recorded in a Learning Record Store (LRS). An LRS can exist within traditional Learning Management Systems, or on its own.
Learner interactions with the player during the playback of a Shape will be tracked through xAPI standard. The Resume Where You Left Off feature will only be available to users who have associated an email address to their LMS profile.