Introduction
As a content creator, Shape’s Help center allows you to initiate conversations with Shape’s support and to access the main sources of information about Shape so that you can also self-help. In addition, you can access the Ideas portal.
To access the Help center, click on the question mark icon in the action bar at the top of any Shape page, and select one of the available options in the dropdown menu that will open.
Please note! In order to have access to the Help center, you need to enable analytics cookies. If you can’t see the question mark icon, click on Cookie Policy in the bottom left corner of your screen, and enable analytics cookies, then press Accept to confirm.
Knowledge base
Shape’s knowledge base collects all of the details concerning every single feature in your Shape platform and can help you find answers to your questions and doubts. Go to Shape's knowledge base homepage.
Asking for support
Reach out to our experts to report problems with your platform or request technical assistance. Click on Ask for Support, then select Shape. Enter your email address, the subject line, and your question. If you need help with issues outside of Shape, please refer to Learn’s Help center instead.
If possible, please attach a full screenshot so we understand the full context of your issue. You can upload up to 5 attachments with each request. You can attach any type of file up to 50MB in size. Press the X icon to remove an attachment. Press Send to submit your request.
Once you’ve sent your request, you will receive a confirmation email with a link to your support ticket. You will receive an email each time the status of your ticket is updated and you can manage it by replying to these messages.
The Ideas portal
The Docebo Community (opens in a new tab) is a virtual space where you can connect with other Docebo users, share best practices, self-serve, and find inspiration and education so that you can own your success and maximize the value of your Docebo experience.
If you have an existing account with Docebo Community, the Ideas Portal link in the Help Center allows direct login to the community from within the Docebo Learn platform.
Browse and vote on ideas from other members of our community and submit your own if you don’t see it there. Go to the Ideas portal in the Docebo Community (opens in a new tab).