Introduction

Keeping your password safe is important to grant the security of your data. You can manage your password as described in this article.

Remember that your Administrator may have set certain password rules and limitations, such as character count or a dictionary check for common words, so any error messages during the password creation process may be a result of these rules.

Changing your password 

If you need to change the password for your learning platform, move to the My Profile area by clicking on the menu icon in the top left corner of your platform, then pressing the pen icon. Now, open the Change Password vertical tab.

Insert your current password and your new password, then confirm the new password. Click on Change Password to confirm the update.

Retrieving a lost password

If you have forgotten your password or are receiving a Wrong credentials sign-in error, you can try resetting your password by clicking the Forgot your password? link on the sign-in form. 

Please note: 

• You can only use this method to recover your native platform password. If you use a single sign-on (SSO) method–such as sign-in with Gmail–you will have to use the password reset procedure of your identity provider.
• The password reset function may be unavailable, depending on how your platform is configured. If this is the case, you need to ask an administrator to help recover your password.

To recover your platform password:

1. On the platform Sign in form click the Forgot your password? link.   

   

2. In the Recover password window that opens, enter either the username or email address that corresponds to your account on the platform, then click Send reset link. 

   

You will receive an email that includes a link and instructions on how to reset your password.

• To complete this procedure you must be able to access the email address associated with your platform account, from either your mobile device or your computer.
• The reset link in the email is valid for 24 hours. After this time, you will need to click Forgot your password? again to receive a new link.

Tip: Note that there is a limit to the number of Forgot password requests you can make in a specified span of time. If you exceed this, an error message will inform you that you have to wait.

Not receiving the password reset email

If you’ve requested a password reset but haven’t received the email, follow these steps:

Check your spam or junk folder: 
Sometimes password reset emails are mistakenly filtered. 

Verify the entered email address or username: 
Make sure you entered the correct email address during the reset request. The email address must be the one associated with your Docebo account. 

If you instead entered a username in the reset request, make sure it was the correct one, and that you are monitoring the email address associated with your account. 

Note: Only platform administrators can confirm which email is linked to your account. If you are a normal user, ask an administrator to check your account details and ensure the correct email is on file.

For platform administrators: 
Ensure that the "Lost Password" email sender is correctly configured under Advanced Settings > Self-Registration, and that the email sender domain is properly set up according to the Domain Management Guidelines.

Password restrictions

Your learning platform enforces some restrictions on the types of passwords that you can set. In particular, on any platform, passwords cannot contain: 

• Only sequences or repeated characters (12345678, 22222222, abcdefg)
• Adjacent key placement (qwerty, asdfgh)
• 3 or more consecutive repeats of the same digit/character

In addition, your administrator may have configured other rules such as a minimum length, special character requirements or a dictionary check for common words. Accordingly, any error messages during password creation or password change may be a result of these rules. 

Other aspects of the password policy such as the allowed number of failed login attempts, are also as configured on the desktop platform. 

For more information see the article Managing the password policy.