Introduction

Your platform gives you the opportunity to actively contribute to the learning experience of your company by uploading your content to channels and sharing it with your colleagues. In turn, you can take advantage of the contributions (assets) posted by other people to extend your knowledge, and organize content into playlists. Please note that the term “asset” is used to refer to the content published as a contribution in the platform.

Assets are only available if your platform uses Discover, Coach & Share. Learn more about using channels in platforms without Discover, Coach & Share.

Based on your platform configuration, you might also be able to receive comments and questions on your assets, or comment and ask questions to other people on the content they uploaded. Let’s outline how channels are used to organize content in your platform.

More information on how to manage channels and their content on the Go.Learn mobile app.

Viewing channels

Channels are streams of topics including the assets uploaded by experts and users. They can also include courses and learning plans created by the administrator. With channels, you can easily and quickly access content divided by categories or topics. Channels are visible by accessing the main menu of your platform, then selecting All channels.

Two tabs are visible on this page: All and Followed. The first lists all the channels available in your platform, and the second contains the ones you follow (more information on following channels in the next chapter).

While you may have specific channels created by the administrator in your platform, three channels are always available in your platform:

• Continue to watch and learn. This channel includes all of the items, either courses or content, that you still need to complete.
• New invitations and subscriptions. This channel includes all of the content that has been shared with you and the courses or learning plans in which you are enrolled.
• My learning activity history. This channel includes all of the items, either courses or content, that you have already completed.

Additionally, you may see the My skills channel. When this channel appears in your platform, you’ll be asked to fill out your skills when you log into your platform. Learn more on the My skills channel.

Both on the All channels page and on individual channel pages, you can filter content using the Filters button. Keep in mind that the skills displayed in the filter are those associated with your user profile and not the skills associated with the channel’s content. Make sure to add the desired skills to your profile.

Once at least one filter has been selected, use the dropdown menu on the right side of the page to sort your content: alphabetically (A to Z or Z to A) or by date (newest to oldest or vice versa).

Depending on channel configuration, when using the filter inside a channel, you may also be able to filter by skill targets: select if you want to display all content or only content that is associated with skills for which you have or haven’t yet set a skill target. Learn more about skill targets.

If the channel has an expert, the Assigned experts link is available at the top of the page. When clicked, you’ll see the experts for that channel. Click on the name of the expert to view their personal channel of content.

In case of assets shared by users, you will see the name of the user sharing the asset on the asset’s card. Click on the name to view that user’s personal channel.

As a learner, you can only view channels and content that your administrator has given you permission to view. This means that when you’re viewing another user’s personal channel, you may not see all of the content uploaded by that user if the user published the content in a channel that you don’t have permission to view.

On the asset’s card, you will also see the number of views for that asset. This is the number of different users who viewed that asset. If the same user viewed that asset twice, the number of views is incremented only by one unit, not two.

Following channels

From your All channels page or from the Channels widget in your homepage, you can follow the channels you are interested in and then find them in the Followed tab of the All channels page.

Only custom channels created by your administrator can be followed, while the channels always available in your platform (Continue to watch and learn and New invitations and subscriptions) and those populated by artificial intelligence (such as My skills) cannot be followed.

Click the Follow button to start following a channel. If your administrator has configured the notifications related to followed channels, a bell icon will appear. By clicking it, you will be able to choose which type of notifications to receive among the following (please note that your administrator may have set only some of these options):

• All notifications: you will receive a notification every time new content is added to the channel.
• Digest: you will receive a single notification with a summary of the new content added to the channels you follow. Note that the frequency of your digest notifications is determined by your platform’s administrator (hourly, daily, weekly or monthly).
• None: you will not receive any notification.

If your administrator has not set any notifications, the bell icon will not be visible.

Please note: You will only receive notifications related to the moment a content is added to a channel. If a course that is not visible to you is assigned to a channel that you follow, and the visibility of the course is subsequently changed, you will not receive any notification.

To stop following a channel, click Following and confirm your choice in the pop-up that will appear.

Viewing my channel

Depending on how the administrator set up your platform, you may have a personal channel, named My channel. You can reach it by opening the main menu and selecting My channel.

This channel collects all of the content that you have uploaded in the platform and any playlists that you’ve created. When you upload a piece of content, if you choose the Only me option when deciding who you want to share it with, it will only be visible to you and the people that you specifically invite to view the content. When viewing your channel, other users will only see the content you uploaded in channels that they have permission to view.

As an option, you can customize the description of your My channel page by clicking on the description under the page header.

Click on the Filters button to filter your content, and use the dropdown menu on the right side of the page to sort your content: alphabetically (A to Z or Z to A) or by date (newest to oldest or vice versa).

Hiding and unhiding content in channels

Not all content available in channels may be relevant to you, and you may feel overwhelmed by the time you need to organize and view all of it. Hiding the content not currently relevant to you can be an option to free your channels from unwanted content and to concentrate on what you really need.

You can hide any type of content from All channels, My channel, and My courses and learning plans pages, although you can’t hide content from catalogs. Please note that, depending on how your administrator set up the platform, you may not be allowed to hide formal content such as courses and learning plans.

In order to hide content, click on the ellipsis menu on the content card, and then select the Hide option. The content disappears, and a message at the bottom of the page will inform you that the item has been successfully hidden. When content is hidden, it is not removed from the platform and you can still view it thanks to filters. To do so, click on the Filters item, from the Hidden items section in the slideout panel, and either select Show also hidden items, or Show hidden items only.

You can recognize hidden items by the barred eye icon on the item’s card. Note that if a locked course has been hidden, you will see the lock icon instead of the barred eye icon on the item’s card. In order to unhide content that you previously hid, click on the ellipsis menu and then select the Unhide option.

Please note that the items composing a playlist or a learning plan are always visible, even if they have been previously hidden. For example, if you hide an asset included in a playlist and then you enter the playlist, the item is still visible and available. The same happens for a course included in a learning plan.

Marking content as outdated

Keeping the platform content updated is a daily activity for your platform administrator, and your help in identifying the outdated content will be appreciated. This functionality will also help you keep your My channel page up-to-date, as the assets that you uploaded to the platform can be marked as outdated by other users. By doing so, the quality of content published in the platform will improve.

You can mark both formal learning content (courses) and informal learner content (assets) as outdated in the All channels and the My courses and learning plans pages, although you cannot mark your own assets as outdated.

In order to mark content as outdated, click on the ellipsis menu of the content card and select the Mark as outdated option. A message at the bottom of the page will inform you that the content has been marked as outdated and that the content owner (if you have marked an asset as outdated) or that your platform administrators (if you have marked a course as outdated) will be notified.

Please note: You cannot mark the same content as outdated more than once. If you do so, a message at the bottom of the page will inform you that you have already marked that content as outdated. Also note that you can’t remove your mark, because when you select the Mark as outdated option, a notification is sent to the user who uploaded the content or to all of the administrators of your platform.

Remember that if an asset was marked as outdated, when the asset is edited by replacing its file/link, the Outdated mark will be removed.

If you created the content, you can recognize items that are marked as outdated from the Outdated label on the content’s card. Use the Show outdated items only filter in your My channel page to view the content marked as outdated.

If an asset that you uploaded in your My channel page has been marked as outdated by another user (always remember that you can’t mark an asset as outdated that you published), you will receive a notification listing the number and the names of the assets that have been marked as outdated (if more than one of your assets has been marked as outdated).

Note that the frequency of your content notifications is determined by your platform’s administrator. Select the bell icon in the status bar at the top of your platform in order to read the notification. Select the Go to My channel button at the bottom of the notification to view your assets. From your channel page, you’ll be able to update or delete these assets, thus always keeping your channel up-to-date.