Introduction
Your learning platform uses cookies, which are text strings created by a server and stored on the hard disk of your computer or on any other device (smartphone, tablet) that you use to access the Internet before being retransmitted to subsequent access to the Internet.
Cookies allow your learning platform to collect information about user navigation, such as remembering language preferences or the currency used for a purchase, then use this information for the user’s next visit to facilitate easier use of the platform.
Cookies may be stored permanently on your device and have a variable duration (called persistent cookies), or may disappear when the browser is closed and have a limited lifespan (called session cookies). Cookies may also be installed by the site you are visiting (called first-party cookies) or may be installed by another website (called third-party cookies). Your learning platform uses first-party cookies, third-party cookies and other similar cookies.
This article outlines any answers to questions that you may have about your platform’s cookie policy.
Please note: The cookie policy is always enabled and visible to all users by default. It cannot and should not be hidden from the platform’s interface or removed by custom CSS. Also note that even if you as the Superadmin modify or remove the text of the cookie policy of your platform, you cannot disable the cookies themselves in your platform. It is your responsibility to make this clear for your learners.
Questions and answers
Who can manage the cookie policy?
All Superadmins in your platform can view, edit and manage your platform’s cookie policy. Power Users and regular users have no editing or managing permissions related to the cookie policy.
Does Docebo provide a default cookie policy?
Yes. Docebo’s default cookie policy will appear in the text editor where you manage the cookie policy in your platform as a Superadmin. The policy outlines the standard Docebo cookie policy, but please note that it is your responsibility as the Superadmin to outline any additional cookies that you’re using in the platform for your learners in the policy (i.e. Google Analytics). Learn more about managing the content of your platform’s cookie policy.
Please note: Docebo’s default cookie policy uses the word Docebo throughout the policy. If you’re using the White label feature or Extended Enterprise app, you will want to go into the policy editor as soon as possible and edit the text based on your business needs.
Can I add the cookie policy in multiple languages?
Yes, you can add a cookie policy in your platform in multiple languages using the multi-language selector tool. However, please note that the default policy is only provided in English.
What will my users see?
Upon accessing the platform homepage for the first time, a banner on the bottom of the page will inform users that the platform uses cookies, and they must give their consent at least to the necessary cookies to access the platform. As an option, users can edit their preferences and do not give consent to the statistic cookies.
The cookies’ preferences can be changed at any time from the user’s main menu by clicking on the Cookie policy link at the bottom of the menu.
Can I track which users accept or opt-out of cookie use?
No, unlike your platform’s Privacy policy and Terms and conditions, there is no dashboard report dedicated to your platform’s cookie policy.
Can I create multiple versions of the cookie policy?
No, unlike your platform’s Privacy policy and Terms and conditions, there is no versioning for your platform’s cookie policy.
Can I create cookie policies for each domain that I have created using the Extended Enterprise app?
At this time, you can only create one cookie policy for your main domain, which will then be used for all other domains that you’ve created via the Extended Enterprise app.
Can my users view the cookie policy from Docebo’s Go.Learn mobile app?
No, your users will not see a banner or any links to view the cookie policy on the Go.Learn app, as Docebo’s Go.Learn mobile app is completely native, thus no cookies from Docebo are used.