Introduction
OpenSesame (opens in a new tab) is an online content provider, reselling courses provided by third-party companies. Most content is suited for vertical solution and compliance purposes. By purchasing OpenSesame courses into your platform via Docebo’s Content Marketplace, you can import SCORM training material that can be added to your courses from your Training materials page.
We suggest that you apply for an OpenSesame Plus account to make the most of OpenSesame’s offerings and the integration between Docebo and OpenSesame. This article explains how to navigate OpenSesame within the context of Docebo and how to manage content from OpenSesame in your platform.
Accessing and Activating OpenSesame in Docebo
To access the OpenSesame in your platform, you need to reach the Content Marketplace. Log into your Docebo platform as the Superadmin. Please note that only Superadmins have access to the Content Marketplace. Power Users have no permissions involving the Content Marketplace. Once logged in, access the Navigation menu. Then, find the Content and delivery (folder icon) and select the Content Marketplace item.
On the main marketplace page, you will see all of the vendors from which you can browse, purchase, and import off-the-shelf content. If you haven’t activated your subscription with OpenSesame yet, click on the OpenSesame card. Once on the OpenSesame page, click on Activate OpenSesame and confirm the activation by clicking Activate in the pop-up box.
User and platform information will now be provisioned, and an OpenSesame account will be created for your platform.
Please Note! You should not use an email address that is already active in OpenSesame. If you already have an OpenSesame account, please contact OpenSesame regarding how to use your account in your Docebo platform.
Importing Content from OpenSesame
To select content in OpenSesame, browse the Home or select the Catalog tab at the top of the Iframe. Here you can filter content by using the left panel, and sort it by relevancy, price, rating, title, and date. You can also search for a specific course using the search button on the far left side of the action bar at the top of the Iframe.
Once you’ve found a course that interests you, simply press the course item to redirect to the course’s page, where you will find all of the details for the course. Details may include the price, if the course is available for mobile devices, features, difficulty, supported browsers, languages, if the content is included in OpenSesame Plus, any course ratings that may be available, and any required plugins. Once you find a course that you want to import in your platform, click on the course card to open its detail page, press the Buy Now button and confirm the action by pressing the Add to Cart button.
The course has now been added to your shopping cart. From here, you can continue shopping for courses, or you can reach your shopping cart by pressing the corresponding icon in the action bar at the top of the iframe. Next to the shopping cart icon, you will see a number indicating how many courses are inside of your cart.
Once you’ve successfully purchased the course, it will be found in the Send to LMS tab in the Dashboard section. Click on your account name in the action bar at the top of the frame and select Dashboard in the dropdown menu. Then, on the Send to LMS tab, press the Send to LMS button to import your OpenSesame purchases into your platform. While the import is in progress, you can continue browsing or access the Training materials page in your platform.
Now, you can scroll down to the History section of the Send to LMS tab to view the status of the course. Once the import is complete, the course will be placed in your platform’s Training materials page.
Note: courses will only be imported in the Training materials page if the LMS Package Type selected in your OpenSesame profile is set to SCORM. This package type is selected by default, but you can change it by clicking on your account name in the action bar at the top of the page, selecting Account Settings from the dropdown menu, then selecting an option from the LMS Package Type dropdown menu. If you select a package other than SCORM, courses will not be imported.
Managing OpenSesame Content in Docebo
OpenSesame courses are imported into your platform as SCORM training material directly in your Training materials page. This training material can be managed just like regular SCORM training material, and have the same advanced settings options.
When editing the title of the content you imported from OpenSesame, remember that the new title will be assigned to the training material within the course, if you want to edit the course name, you can do so from the Courses page. The new title will be used in the platform instead of the original content title for all purposes, including the search functionality, thus causing a mismatch between the course title in the platform and the one displayed in the OpenSesame catalog.
Please note! If you delete an OpenSesame training material from the Training materials page, you can import it into your platform again by accessing the Send to LMS tab in the Dashboard area of OpenSesame. If you import the same content twice without deleting the training material from the Training materials page first, the training material will appear twice in the Training materials page, which will affect the tracking data.
OpenSesame courses use a seat-based module, meaning that they limit the number of seats available per course. This means that only a certain number of your users can view the training material in their Docebo platforms. OpenSesame reads every Docebo user that accesses the training material. You can monitor this number by accessing the Activity Report tab in the Dashboard area of OpenSesame. Here, you will find a list of the users that have accessed the course.
If the number of seats has reached maximum capacity for an OpenSesame course that is embedded as training material in one of your Docebo courses, your Docebo users will receive an error informing them that the number of seats is exceeded. Your users should contact OpenSesame’s help system to proceed. Please refer to the section below for more information.
Help with your OpenSesame Content in Docebo
The Docebo Help Desk team provides support for OpenSesame course issues only when they are specifically linked to a Docebo content course. However, the Help Desk does not offer support for issues related to OpenSesame courses, content, or purchasing when the OpenSesame integration is active.
Learners who experience problems with training material sourced from OpenSesame should contact the content publisher directly, not Docebo.
If you’re experiencing issues with OpenSesame content (iframe, purchasing, seat issues, etc.), use the Help slideout menu on the right side of your page to contact OpenSesame. OpenSesame’s Help center offers live chat, help articles, support tickets, release notes, FAQs, and more.
Tip: If the OpenSesame Marketplace keeps asking you to log in, you may not have cookies enabled in your browser. Enable cookies and try again. If you're still having issues, refer to OpenSesame's help center.
If you’re experiencing issues when importing courses from OpenSesame to Docebo, meaning that the import process remains in Preparing status for more than 10 minutes, you can follow these steps:
- You as Docebo platform Superadmin can open a support ticket to OpenSesame, by writing an email to support@opensesame.com, providing details about the issue.
- OpenSesame support team will take care of the ticket and work to unblock the import process.
- If OpenSesame support team isn’t able to unblock the process in the first instance, they will delete the import process that is blocked and they will ask you as Docebo platform Superadmin to perform a new import process, making sure that you insert a maximum of 30 courses for every single import operation.