DISCLAIMER: The integration with Webex V1 is no longer supported since October 31, 2020, and reached its end of life on February 1, 2021.

Introduction

For those using Webex Meetings, Training and Event Center for web training, your platform can integrate with Webex, so your users can access live training sessions directly in webinar courses in their Docebo platforms.

Please Note: Docebo can integrate with Webex Meetings, Training and Event Center. The other Cisco web conferencing tools are not currently supported. You can only activate this app if you have a Webex account, if your license includes the Admin site access and if you have agreed to the terms and conditions outlined in your contract.

More information about webinar sessions on mobile devices.

Your platform supports both listed and unlisted Webex Meetings.

Please note that the integration is available for Webex SaaS, and does not support on-premise deployments.

Activating the Webex App in Docebo

Activate the Webex V2 app as described in the Managing Apps & Features article of the Knowledge Base. The app is listed in the Web Conferencing tab.

Configuring Webex in Docebo

To set up the integration in your platform, access the Admin Menu. Then find the Webex section and select the Manage subitem. On the Settings page for Webex, press the New Account button to add your webinar account.

Then, in the pop-up box, begin by flagging whether you want to host listed or unlisted webinars in your platform. Next, add your account name, Webex ID and password (the credentials you use to log in to Webex). Enter now your Site Name, Site ID, and Partner ID details in the corresponding fields. In order to retrieve these details, log in to your Webex account and click on the Site Information tab in the left sidebar. Your Site Name, Site ID, and Partner ID are listed in the Site Information table.

Use the Additional Information area to type anything you wish to display to your end-users. You can also define the Webex template you want to use for your platform webinar sessions.

Finally, add the maximum number of sessions per course, total sessions and concurrent rooms into the corresponding text boxes. Please note that the number of concurrent rooms is the one agreed on in your Webex license. Press Confirm when you're finished. Once you have activated the app, you can create a webinar course, please refer to this article to learn more about setting up webinar sessions.

Please note that for webinars using this integration and created after January 10, 2020, you have to activate the password functionality, or Webex will automatically generate it for you. Refer to this article of the Webex Help Center for further information on passwords for webinars.

Migrating to Webex Version 2

Docebo Webex V2 will completely replace Webex V1 at the end of January 2021. You can become a Webex V2 early adopter by activating the new version of the integration at any time after July 21, 2020, so that you can already become familiar with Webex V2 and prepare your platform accordingly.

If you want to become an early adopter, here are the steps on how to do so:

1. At any time, after July 21, 2020, configure the integration with Webex V2, by following the instructions provided in this article. Webex V1 and Webex V2 can be simultaneously installed on your platform.
2. Plan a date when you are moving to Webex V2, and use the new version of the integration for the webinars you are scheduling from this date onward. Remember that the Webex V2 integration is identified as Webex V2 in the drop-down when scheduling webinars.
3. If you have Webex V1 webinar sessions already scheduled after that date, you have to delete them and create them from scratch with Webex V2.
4. Remove the integration with Webex V1. Remember: you must delete the sessions associated with Webex V1 before removing the integration, or you will not be able to delete them afterward.

Notes for Instructors

If you are using Webex Events, and you are the instructor in charge of starting the webinar, remember you have to log in to your Webex account and start the session manually from there, so that learners can attend the training.

Important Notes

• Docebo does not support WebEx accounts in federated mode with SSO. If you have configured the SSO authentication in your WebEx page when you try to create a WebEx session, you might receive an error: “An error was returned from the API: ‘Incorrect user or password'.
• Webex Events (New) are not supported by our integration.