By integrating your Docebo platform with Zendesk, you can use a support ticketing system and the built-in Knowledge Base capability in Zendesk directly in your platform to help users in dealing with questions and problems while they use the platform.
When this integration is enabled, a pop-up will be made available to all users to provide quick access to Zendesk embeddable components, including a contact form, live chat, and the Knowledge Base search functionality.
Activating Zendesk in Docebo
Activate the Zendesk app as described in the Managing Apps & Features article of the Knowledge Base. The app is listed in the Third Party Integrations tab.
Configuring Zendesk in Docebo
To configure the Zendesk integration in Docebo, access the Admin Menu, find the Zendesk section and select the Manage subitem. On the Zendesk Settings page, flag the option to enable the app and insert the JS code provided by Zendesk into the corresponding text box. The JS code is needed for the configuration of the Zendesk widget into the platform.
By default, the Zendesk Help button is shown only to authenticated users, and not to Superadmins and Power Users. Use the options to show the Zendesk Help button to non-authenticated users and to Show the Zendesk Help button to Administrators (Superadmins and Power Users) to modify the default behavior.
By flagging this option, users can use the Zendesk components on their login page in case they are having any issues accessing the platform. When finished, press Save Changes.
Retrieving the JS Code
In order to get your JS code for this integration, log into your Zendesk Administrator account, then select Channels Widget from the home page.
Paste the JS code into your Docebo platform, and press Save Changes. In your platform, you will see the Help button in the bottom right corner of your page.