DISCLAIMER: Some content in this article outlines how to use functionalities that will be publicly released to all clients at the end of November 2023. If you see differences between this article and your platform, check back at that time for updated content.

Introduction

The Domain Management settings serve as a central location where a Superadmin can:

• Set up email senders (used primarily for platform notifications and self-registration purposes) either using DKIM or SMTP
• Manage custom domains for the platform
• Manage secondary domains used for extended enterprise clients
• Configure SSL certificates to protect HTTP traffic

Functions of the Domain Management feature create a unified management area, replacing the HTTPS and Custom Domain app functionalities.

This article describes how to configure a custom domain using the Domain Management feature. If you are seeking information about secondary domains for use with Extended Enterprise, please see the article Domain Management: Configuring secondary domains. For information about email sender domains, please see Domain Management: configuring email domains.

Configuring a custom domain

Please Note: If you intend to use a self-supplied SSL certificate, you will need to upload this before configuring the domain as you will pick the certificate from a list once you have entered the custom domain information. To find out more about adding an SSL certificate, please see the article Domain Management: Managing self-supplied SSL certificates.

Navigate to the Main Domain tab, locate and select the checkbox labeled Enable Custom Domain.

Next, you will be presented with a text field where you can enter your custom domain name. Please note that only second or third level domains are accepted (for example, yourcompany.com or subdomain.yourcompany.com).

Please Note: You must have the Custom Domain App enabled in order to use this feature. Please see Managing the Custom Domain App for more information on how to enable this app.

Next, press the Validate button to validate the DNS settings. You will receive confirmation that your settings have been validated. 

In the event that the validation fails, you will need to check your DNS settings to ensure that the configuration is correct. For more information about configuring DNS settings, please see the article Domain Management: DNS record configuration requirements.

Next, you will need to add an SSL certificate to your custom domain. To do so you can choose to either have the SSL certificate managed by the platform or to choose a previously supplied SSL certificate of your own by selecting the appropriate checkboxes. To use an SSL certificate that you have supplied, select the added certificate from the drop down list.

To save your custom domain, press the Save Changes button.

Frequently asked questions about Domain Management

For information about frequently asked questions, please see the article Domain Management: Questions and Answers.