DISCLAIMER: Some content in this article outlines how to use functionalities that will be publicly released to all clients at the end of November 2023. If you see differences between this article and your platform, check back at that time for updated content.
The Domain Management settings serve as a central location where a Superadmin can:
- Set up email senders (used primarily for platform notifications and self-registration purposes) either using DKIM or SMTP
- Manage custom domains for the platform
- Manage secondary domains used for extended enterprise clients
- Configure SSL certificates to protect HTTP traffic
Functions of the Domain Management feature create a unified management area, replacing the HTTPS and Custom Domain app functionalities.
DNS record configuration requirements
Please Note: Your platform is accessible at your custom domain once the following requirements are fulfilled:
The order in which you complete these steps does not matter.
- your domain’s DNS record is updated according to these DNS record configuration requirements
- the Custom Domain application is configured.
Typically DNS servers are provided by your domain registrar, your hosting provider or they are self-hosted on your corporate network. If you are unsure how to edit DNS records you may need to contact your provider for further assistance. For a third-level custom domain (an example of a third-level custom domain is
www.yourcompany.com), you will only need to provide a CNAME record, resolving your third-level domain to
When choosing your email sender address, remember not to reuse your custom or secondary domains, as most DNS services do not allow for a CNAME and SPF record to coexist for the same domain. We suggest that you find a similar name. As an example, if your custom domain is
learning.mydomain.com, you can configure a sender email address as
firstname.lastname@example.org or even use a 4th level domain (for example, if your custom domain is
email@example.com as sender email address).
Please Note: When adding a DNS record, please allow for adequate time to pass in order for the record to properly propagate before testing your domain. Also, if you are changing an existing record, please allow the TTL time of the old record to pass before attempting to use the updated record.
Frequently asked questions about Domain Management
For information about frequently asked questions, please see the article Domain Management: Questions and Answers.