By integrating your Docebo platform with Zendesk, you can use a support ticketing system and the built-in Knowledge Base capability in Zendesk directly in your platform to help users in dealing with questions and problems while they use the platform.
When this integration is enabled, a pop-up will be made available to all users to provide quick access to Zendesk embeddable components, including a contact form, live chat, and the Knowledge Base search functionality.
Activating Zendesk in Docebo
Activate the Zendesk app as described in the Managing Apps & Features article of the Knowledge Base. The app is listed in the Third Party Integrations tab.
Configuring Zendesk in Docebo
By default, the Zendesk Help button is shown only to authenticated users, and not to Superadmins and Power Users. Use the options to show the Zendesk Help button to non-authenticated users and to Show the Zendesk Help button to Administrators (Superadmins and Power Users) to modify the default behavior.
By flagging this option, users can use the Zendesk components on their login page in case they are having any issues accessing the platform. When finished, press Save Changes.
Click the Setup tab, if it is not already selected, and click Copy to clipboard under the code box.
Users, Power Users, and Superadmins can access the help popup section to get in touch with the Help Desk, according to the tools enabled in the widget settings within Zendesk.