IntroductionWith Docebo, you can create surveys that users will have to fill upon completing a course. Surveys are a useful tool to help you understand what students think about the courses they are attending. Surveys are anonymous, so that users are free to express their opinion without being tracked.
Use Case ScenariosA useful scenario for this functionality is creating, as the platform Superadmin, one survey that is included as a training material in all courses and has the purpose to gather feedback on the course by asking a few questions in regard to how beneficial the course training materials were and what could be done to improve the course in the future. You as the Superadmin can create the survey within the Central Repository, as this allows you to use it in each of the courses in the platform. Since you want the user to complete the survey on each individual course, you will select the local tracking option so the user is prompted to take the survey each time it is presented. Now, once the user takes a course and completes the survey, his or her feedback will be submitted anonymously.
Creating a SurveyTo add a survey to a course, access the Admin Menu from the gear icon in the top right corner of your platform. Then, select the Course Management option in the E-Learning section. Find the course for which you’re interested in adding a survey from the list of courses, click on its description and move to the Training Material tab. Click on the Add Training Material button, then select Survey from the dropdown menu. Add a Title and a Description for the survey. Move to the Additional Info tab to add a short description and a thumbnail for the survey. You can choose from a selection of pre-loaded thumbnails, or upload your own. Once you have finished, press Save Changes. You will then be automatically redirected to the Edit page for your survey, so you can begin adding questions. Press the Add Question button, then select which type of survey question you would like to add from the drop-down menu among the available options. Remember that the Title option allows you to divide your survey into different paragraphs, while Page Break allows you to divide the survey into pages. Let’s go through the available options.
Marking Questions as Mandatory for LearnersWhen adding a question to a survey, you have the possibility to mark it as mandatory, meaning that the learner needs to answer the question in order to submit and complete the survey. You can set as mandatory all of the question types available for surveys: single choice, multiple choice, inline choice, text answer and likert scale. You cannot set as mandatory a title or a page break, since they are used to organize your survey into paragraphs and pages, but they are not question types. When adding a question, to mark it as mandatory, flag the Make this question mandatory for the users option under the question box. Refer to the sections below to learn how to configure each type of question. Once finished, click Save Changes. If you decide to set one or more questions as mandatory in a survey, please make sure that the setting allowing your learners to use “no answer” as an option in survey questions is disabled (you can find it in the platform Advanced Settings, E-Learning tab, setting Use "no answer" option in survey questions). Otherwise, your learners will still be able to avoid answering the question you set as mandatory. When your learners answer the questions you added to the survey, if they haven't answered all the mandatory questions (that they can recognize from the Required label near the text of the question), they cannot switch from one page to another of the survey, nor can they submit the survey. Remember that the survey is always considered completed when the user selects the Submit button.
Single Choice Question TypeA single choice option allows students to choose one answer among the choices given. As you can see in the example below, you can create the questions and answers for your students. Begin by typing the question into the Question text box, then press the plus button labeled Add Answer in the Answers section to add an answer.
There isn't a correct answer to flag, and you can insert as many answers as you want. Once you have finished, click Save changes.
Multiple Choice Question TypeUsing this question type, students can select more than one answer among those suggested. You will create the question, and insert the possible answers. Being a multiple-choice question, we suggest inserting at least three answers to give students more options. The process of adding a question and answers is identical to the process of the single choice question type, so please refer to the above section if you need a step-by-step guide.
Inline Choice Question TypeInline Choice question type can be added to courses' surveys. Begin by typing in your question in the corresponding text box in the Question section. You can edit the text as desired, add HTML content, insert files, etc. Then, add your answers by moving to the Answers section and pressing the plus button labeled Add Answer. Type your answers into the corresponding text box and edit the text as desired. When finished, press Add. Repeat the process of adding answers until you’re satisfied. The answers will then appear in a list in the Answers section. You can edit them or delete them using the corresponding icons in the answer row.
Please note: Answers automatically appear in the list alphabetically, but you can rearrange them using the cross icon in each answer’s row to drag the answers up and down the list. When you’re finished creating the question and the answers, press Save Changes.
Text Answer Question TypeUsing this question type, students can freely write their opinions on a subject in the Question box. You will just have to create the question. Then, click Save changes.
Likert Scale Question TypeLikert Scale question type can be added to courses' surveys. Start by typing in the overall question (or instructions completing the scale) in the Question box at the top of the page. You can format the text using the buttons in the text box. Next, add the questions you desire a response to in the Add Questions text box on the lower left part of the page. Type the question into the text box, then press the plus button to the right of the text box. Then, the question appears in the list below. Finally, define the Likert Scale on the right side of the page by typing your scale answers in the corresponding text box. Just like for the questions, press the plus button next to the text box once you’ve finished typing in a scaled answer. Answers will appear in the Scales list below. When you’re finished, press Save Changes.
Please Note: You can have more than one Likert scale question in a single survey, but you cannot have multiple Likert scales. Multiple questions must have the same scale.
Managing QuestionsOnce you have completed the survey, you can order each question by using the icon to the left of each question. You can also edit the questions and the answers by using the related icons on the right. Please note that it is not possible to change the question type.
Analyzing Survey StatisticsAs the instructor of the course, or as the platform Superadmin, you can analyze statistics related to the survey. In order to do it, as an instructor, press the Reports button in the action bar at the top of the course page. As a Superadmin, you can also access the statistics through the Reports tab at the top of the course page in the Course Management menu. Here, you can find reports and statistics related to the course. Select the Training Materials Statistics tab. Then, click the title of the survey from the list of training materials. The statistics will tell you how learners have answered the questions. As the survey is anonymous, you will know the learners' answers, but you won't know which answers belong to each student. You are able to export results by opening the Export as drop-down menu, choosing between CSV or Excel, and then clicking the Download icon on the right of the drop-down menu.
Please Note: If the survey is composed of more than one page, learners’ answers are saved in the report when they click on the Next Page button, even if they don’t click on the Submit button. If the survey is on a single page, learners’ answers are saved only once they click on the Submit button.
Best PracticesKeep the following best practices in mind when creating and managing surveys:
- Use a survey in a course or learning plan to gather feedback on the learner's experience. Please refer to this example.
- Use a survey in a course as the first element, in order to gather learner's expectations and needs.
- Use a survey in a course after a training material, in order to collect feedback or general thoughts about it. Remember that since the survey is a training material, it is part of the course's completion process.
- If you want a user to receive the survey once completed the course, send the link of the survey in a notification (e-learning course: Learner completed a course, classroom course: User has passed ILT session).
- If you wish to share tracking of a survey between multiple courses, meaning that once the survey is complete in one course, it is marked as complete in all of the courses it is associated with, you have to create your survey in the Central Repository. The Central Repository provides options that allow you to flag whether or not to have shared tracking or local tracking on a survey.