Introduction

In your platform, completing certain courses, learning plans, or reporting certain external training activities can result in your earning a training certification to validate your skill level on a number of topics. In addition, you may be manually assigned a certification by your Administrator.

Checking your certifications

Certifications are automatically given to you upon completing certain courses and learning plans or upon reporting certain external training activities, but not all completed activities in the platform warrant a certification. Refer to your Administrator for further information on the activities associated with a certification. To check the status of your certifications, access the main menu, then select the My activities item. In the tabs on the left side, select the Certification tab.

Here, you will find a list of all of the certifications that you obtained.

Renewing a certification

Certifications may have a validity period, thus an expiration date. When they expire, you may be able to recertify with the same course or learning plan, or by completing a different training content.

You can start the renewal process from different areas of your platform:

• The Certification tab of the My activities page (see the Checking your certifications chapter of this article): the certifications listed in the Certification tab show their expiration date, and once expired, you may be able to renew them. If you can renew a certification, the Renew now link is shown in the To renew in column.
• The course or learning plan page: when you are entitled to renew a certification by attending again the same content, the Renew certification button is shown on the page of the course or the learning plan linked to the expiring or expired certification.
• The Certifications to renew tab of the Task list widget: if this widget is displayed on any page of your menu, and if it includes the Certification to Renew tab, it lists all of the certifications available for renewal. Click on Renew to proceed.

Please Note! When renewing a certification through a course, the previous course enrollment will be archived, and not overwritten.

Renewing with the same course or learning plan

If you can retake the same course to renew the certification, when you click:

• Renew certification on the page of the course or the learning plan or
• Renew on the Certifications to renew tab of the Task List widget

and you renew a certification with the same course (not with a learning plan), a  message in a pop-up window will inform you that the current course completion status will be reset and that you will have to complete the course again to renew the certification.

As an option, you can renew the expired certification by clicking Renew now on the Certification tab of the My activities page. In this scenario, no pop-up message is displayed, but the same warning message is displayed in the certification expiration banner.

Click on Renew to continue.

Renewing with other courses or learning plans

If you cannot retake the same course to renew the certification, when you click on:

• Renew certification on the page of the course or the learning plan or
• Renew now on the Certification tab of the My activities page, or
• Renew on the Certifications to renew tab of the Task List widget

you will land on the Certifications & retraining tab of the My activities page listing the courses and the learning plans you can take to recertify. Click on the course or learning plan card to start the training.

Some courses or learning plans may not be available for recertification and are marked with a padlock on the card.

As an alternative, click on Go to my external activities to record a new external training activity valid to renew the certification. After you upload it, the Administrator will evaluate it to confirm it is a valid option for renewal.

Notifications

Depending on Administrator settings, you may receive a notification (either via email, in the notifications area, or via Slack) informing you that a certification has been issued or is about to expire.

The notification informing you about the certification that is about to expire includes a link to renew the certification.

If you do not navigate through the Renew now link or your certification expiration notification, the certification will not renew.