Introduction

In your platform, you can merge two user profiles together, thus merging the data of the two profiles into one user profile. The 'source' profile's data is merged with the 'destination' profile, consolidating all relevant information into the destination profile. After resolving any conflicts and updating the data, the source profile can be safely deleted.

This functionality reduces the number of duplicate users in your platform.

Please Note! Due to security reasons, you cannot merge Superadmins or Power Users with other users. You can only merge two regular users in the platform. 

Permissions

Power users with the Users/View and Users/Edit permission can merge their assigned users. In addition, the Users/Delete permission is needed to delete the source user after the merge operation.

What data is merged?

When merging two user profiles into one, you can choose which data is merged together:

Course enrollments

All active enrollments will be copied from the source user to the destination user. Archived enrollments are not brought over to the destination profile. If the two users are enrolled in the same courses, the highest score or most completed course will take priority during the merge. Please note that merging course data also merges training material tracking data and the responses provided for by the source user in training materials (such as xAPI or SCORM).

Gamification

All badges, points, coins, and requests in the Rewards shop will be copied from the source user to the destination user.

Subscription associations

Any subscription license assigned to the source user will be copied to the destination user. If the destination user does not belong to a branch with granted visibility for any license assigned to the source user, the merging of those licenses will be skipped.

Certificates

Any certificates obtained by the source user will be copied to the destination user. If both the source user and destination user have the same certificate, the most favorable (highest scoring certificate) will be kept during the merge, and the other certificate will be deleted. This data is automatically merged if you merge course enrollments, otherwise, it is not merged.

External training

All external training records assigned to the source user will be copied to the destination user. This data is merged by default. You do not have the option not to merge it.

E-commerce transactions

All e-commerce transactions from the source user will be copied to the destination user. This data is automatically merged if you merge course enrollments, otherwise, it is not merged.

User profile fields

All information from the source user profile will overwrite the information of the destination user profile, with a few exceptions:

• Usernames are always kept, they are never overwritten.
• Email addresses are always kept, they are never overwritten.
• Managers and team members of the destination user are kept.
• If you have activated your platform after October 21, 2019, the source user branches are merged with the destination user branches. Otherwise, the destination user are placed in both branches.

Important notes about merged data

• Learning plan enrollments cannot be merged. While courses that are included in learning plans can have merged enrollments, the destination user will not be enrolled in the learning plans in which the source user is enrolled.
• Certifications are not merged automatically, they will be calculated for the destination user based on the status of the course that has been merged. The certification is triggered anytime the status is completed, thus merging a complete course to the destination user will trigger any related certifications and assign them accordingly. For example:
  • If the destination user does not have the certification, it will be added
  • If the destination user has the certification and it is not in renewal, it will not be added
  • If the destination user has the certification and it is in renewal, it will be renewed
• The certifications awarded through external training are directly copied to the destination user. If the merged user has already obtained the same certification, only the one expiring later will be kept active 

Please note: Although merging two user profiles has the effect of modifying the destination profile, this action does not trigger a User has been modified audit trail event.

Merge two user profiles

To merge two users, first of all select Admin menu > E-learning > Users to open the User management page. Then continue as follows: 

Select users 

1. In the list of users, locate the Source user. This is the account whose data you want to copy over into another account.
2. From the ellipsis menu on that user’s row’s select Merge user.
3. The Merge users panel will open, showing you the data of your selected source user in the Source area on the left-hand side.
4. In the Destination area on the right-hand side, select the user account into which the source data will be merged:
   • To do this, you can start typing in the field, and then select the desired user from the drop-down list. The text will be searched in the first name, last name, username and email address of the user.
   • Note that typing certain special characters such as + into this field may yield no results, even if a matching account does exist. If this happens, you can try removing the special characters from your search text. Alternatively, to search for special characters you can use a URL encoding, (for example: user+name encoded is user%2Bname)
5. When you are ready, click Next.

User information

In the User Information section (page two of the slide-out panel), the option to merge user information is automatically flagged. If you do not want to merge user profile information, simply unflag the option and press Next. If you do not merge user information, the information for the destination user will take priority.

When merging user profile information, each user field will have its own row, with a column for both the source user and the destination user. Press the corresponding box in each row to select which user’s information will be merged into the final user profile.

All highlighted fields that you selected will have a checkmark inside that field’s box. Each row will only have one checkmark. If needed, you can activate the toggle at the bottom to show fields that differentiate between the source user and the destination user. Press Next to continue.

Enrollments

In the Enrollments section (page three of the slide-out panel), the option to merge enrollments is automatically flagged. If you do not want to merge enrollments, simply unflag the option and press Next. If you do not merge enrollments, the most completed courses will take priority.

When merging enrollments, each course will have its own row, with a column for both the source user and the destination user. Completed courses are automatically selected. If the two users are enrolled in the same courses, the highest score or most completed course will take priority during the merge. Press Next to continue.

Review

In the Review section (page four of the slide-out panel), review all of the information before merging users. You cannot undo the action of merging users, so review the merged information carefully before finalizing the merge.

Switch between the User Information tab, Enrollments tab, Transactions tab, Badges tab, and Subscriptions tab to see all of the merged information. Then, press Merge Users to finalize the action.

Once the users are merged, the source user is not automatically deleted from your platform. The Superadmin or Power User must manually deactivate or delete the user from the platform.