All the activities related to the configuration and the synchronization between Docebo and Salesforce are logged in the platform. This article will help you in understanding how to extract the information you need from them. In order to check them, access the Admin Menu
from the gear icon, find the Salesforce
section, and press Manage
Move now to the Logs
tab lists all the actions logged into the system related to synchronization and configuration activities.
By default, events are ordered chronologically according to the Date
column (logged action timestamp), but you can sort them differently by clicking on the column name. The User ID
column shows the name of the user performing the action, and the type of action is identified in the Action
column. The Target User
column is populated only when the action involves a user, such as the user creation with the Just in Time provisioning
You can filter logs by date by clicking on the filter icon
to select a timeframe for your search.
As an option, you can use the search area to look for specific terms in the log Action
field, which provides information on the action performed (creation, editing, background job) and on the action target (webinar, ILT course, configuration, etc). As an example, type course
to look for logs linked to courses (creation, editing, deletion, etc.), type background
to look for logs related to background jobs, settings
to look for logs on configuration changes and user
to look for actions affecting users.
Click on the ellipsis icon
at the end of the log entry you are interested in, and select View Details
to obtain more information on the event tracked in the log. Details are shown in the right panel that will open. From here, you can download the log in JSON format by clicking on Download Log
on in the bottom right corner.
If the selected action generated errors, the Download CSV
button will be available, together with the job information hash, for you to download the log in CSV format.