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Docebo and Accessibility

Last updated
Docebo module
  • Learn
Reading time
User level
  • Administrators

Introduction

As of June 30, 2020, part of the learner experience of your platform meets the requirements to be compliant with the WCAG (Web Content Accessibility Guidelines) 2.1, the U.S. Section 508 Standards of the Federal Rehabilitation Act in terms of accessibility and the European EN 301 549 V3.1.1 (Accessibility Requirements for ICT products and services), opening the e-learning experience to everybody.

Docebo has begun a journey aimed at providing all of your users with equal opportunities, making all of them able to access public and online information, and removing any form of discrimination.

Beyond satisfying legal requirements, an accessible platform makes the learning experience available to a wider, more inclusive audience, broadening your horizon to new learning opportunities and content.

This article provides an overview of what accessibility means, how it has been implemented in your platform, and what you have to do to align with the new standard. 

Available Resources

Docebo makes the following resources available: 

Because of the transition to the new course page, Docebo currently exposes two Accessibility Conformance Reports (both based on VPAT® Version 2.4):

What is Software Accessibility?

Software is accessible when it can be used by anyone, in any condition, and in any situation. Accessibility is the key to making software usable not only when there is a permanent impairment, but also when this condition is temporary (for example, a broken arm or a temporary sight problem), the consequence of aging, or of a specific event. When software is accessible, users are able to access the content being presented, even when it is not perceivable by all of the senses, to operate and interact with it through the user interface.

What are the Advantages of an Accessible Platform?

An accessible platform is not just a matter of compliance, it’s a matter of making your training fully available to all of your learners, independently of their health conditions, impairment, or age. It means involving everybody in your learning program, nobody excluded.

How Does Accessibility Impact the Learning Experience?

Audience

Your platform is accessible from the learner’s point of view. We concentrated on the learner experience since learners represent the majority of our users. The compliance on accessibility has been reached in the following areas of your desktop platform:

Registration and Platform Policies

  • Login page
  • Self-registration page
  • Reset Password page
  • Legal agreements: Privacy Policy, Cookie Policy, and Terms & Condition

Layout

  • Platform header, including the global search box and the related quick results window, the user menu, and the notifications and gamification panels
  • Footer

Built-In Pages

  • The My Courses and Learning Plans page
  • The Course Catalog page
  • The All Channels page
  • The My Channel page
  • Any Single Channel page
  • The Latest Content page
  • The My Skills page
  • The My Profile area
  • The area displaying the plan content when using the What’s Included button of the Subscription Plan page
  • The Results page of the Global Search

Widgets

In addition, the following widgets are compliant with the platform accessibility standard:

  • Courses and learning plans
  • Catalogs
  • Channels

Please note that the following elements and functionalities are not yet accessible:

  • all of the filters included in the pages and in the widgets listed in this chapter are included, except for date pickers in time frame filters (such as calendars)
  • the calendar display mode view in the Course Catalog widget and page
  • the Ask the Expert panels
  • the Share Content panel
  • the Add to Playlist panel

Formal Content (only when the new course page experience is activated)

  • E-learning courses’ catalog page
  • Instructor-Led Training (ILT) courses’ catalog page
  • Learning plans’ catalog page
  • E-learning course player
  • ILT course player
  • Learning plan player
  • E-signature courses

At the moment, we are not planning to make the Admin experience accessible too. Please refer to the Docebo Accessibility Statement (opens in a new tab) and to the Docebo Accessibility Conformance Report (VPAT) (opens in a new tab) for further details on the accessible areas and the criteria Docebo satisfies.

Look & Feel and User Experience

The first accessible improvements on Docebo Learn heavily reworked the platform backend but the user interface has not gone through radical changes, so all users have been able to keep using the platform without retraining.

The advent of the new course page also brings visual improvements to the course and the learning plan page, as described in the article on the preview of this development.

Here follows a list of the changes introduced:

  • Consistency. The position and the behavior of the page elements composing the areas impacted by accessibility have been aligned to keep consistency throughout the areas, easing user navigation.
  • Forms. All the forms used in the accessible areas (such as the login, the self-registration, and password reset form) keep consistent and uniform spaces in order to group the related content.
  • Visible Focus. Since the platform can be navigated with keyboards, the visible focus for keyboard navigation has a dedicated style, created on purpose.
  • Labels. The labels used in the accessible areas of the platform have been enhanced to provide better navigation guidance. The mandatory fields are explicitly identified with the Required label, and a detailed error messaging system helps in better understanding what is going wrong, also thanks to the error identification with a graphic symbol. The labels including links to external websites are clearly identified with the visible focus.
  • Password Management. It is possible to view or hide the password while typing it using the eye and barred eye icons at the end of the password field. When typing a password, a guidance system under the password fields will help in satisfying the password requirements set in the platform by listing what you need to do to set a proper password.
  • Tooltips. All of the interactive elements have a label readable by screen readers. If they do not have a label shown on the screen, they have a visible tooltip.
  • Breadcrumb. The breadcrumb navigation has been completely redesigned, reducing the number of clicks needed to go back to the previous steps of the platform navigation.
  • Toast Bars. The layout of snackbars has been redesigned, and in case more than one snackbar is displayed, they are piled up, so that they are all visible.

Keyboard Navigation

The accessible areas of the learner experience (listed in the Audience section of this chapter) are available for keyboard navigation so that users can navigate those areas of the learner interface by using tabs and shortcuts. 

Screen Readers

Learners can navigate the accessible areas of the learner experience (listed in the Audience section of this chapter) and interact with them via screen reader. Docebo supports NVDA and JAWS on Microsoft Windows, with Chrome and Mozilla Firefox. 

Zoom

The interface of the accessible areas of the learner experience (listed in the Audience section of this chapter) has a responsive design allowing learners to zoom the user interface up to 400% without loss of information or functionality, and without requiring scrolling in two dimensions.

Content

Remember that you, as the Superadmin, are responsible for making sure that the content you and your users publish in your platform (courses, training material, assets uploaded through Discover, Coach & Share, including captions) is accessible. Docebo does not execute any check on the uploaded content, as well as on the content available in Docebo Content. 

Skip to Main Content

The users of assistive technology can take advantage of the skip to main content functionality throughout the learner experience to quickly reach the main content of the page, bypassing other elements such as the logo, search areas, and header buttons.