Introduction
The data synchronization between Salesforce and Docebo is a daily process, and configuring dedicated notifications can help in monitoring this activity. This article is a guide to the available notifications, and to how to configure them. Notifications are a summary of the synchronization process, they do not provide details about the errors occurred. Please refer to the Logs section for detailed information on synchronization errors.
Please note: Salesforce notifications are part of the Salesforce integration, and they are not managed by the Docebo Notification App.
Enabling notifications for the synchronization process
Access the Navigation menu > Add-ons and integrations (jigsaw icon) > Salesforce. Move to the Notifications tab. This area lists the available notifications for Salesforce.
First, in the Recipients area, type the email addresses of the people you would like to notify. You can add up to 50 recipients.
Tip: You can use distribution lists to notify more users at a time. Both internal and external email addresses (email addresses of users not registered in the Docebo platform) can be added in this area.
Please note:
- Since users will be notified via email, make sure your users have a valid email address associated to their accounts before setting up a notification system.
- The recipients will receive all the notifications enabled in the Events area, it is not possible to send different notifications to different recipients.
The email is sent by the Docebo Superadmin email address. In the Events area, activate the notifications by switching on the corresponding toggle:
| Toggle name | Description |
|---|---|
| Synchronization Error |
Notifies recipients every time there is an error in the sync process between Salesforce and your Docebo platform. Notification contents:
|
| Imported Users Summary |
Every time a scheduled import of Salesforce users is completed, notifies recipients of the total number of created or updated users. Notification contents:
Notification structure: |
| Imported Contacts Summary |
Every time a scheduled import of Salesforce contacts is completed, notifies recipients of the total number of created or updated contacts. Notification contents:
|
| Imported Custom Objects Summary |
Every time a scheduled import of Salesforce custom objects is completed, notifies recipients of the total number of created or updated users. Notification contents:
|
| Courses Sync Summary |
Every time a scheduled synchronization of courses is completed, notifies recipients of the total number of newly created and updated courses. Notification contents:
Notification structure: |
| Enrollments Sync Summary |
Every time a scheduled synchronization of enrollments is completed, notifies recipients of the total number of newly created and updated enrollments. Notification contents:
Notification structure: |