The Collaborator NPS feature allows you to measure employee satisfaction directly within your platform. This evaluation modal appears automatically at key moments in the user journey, without interrupting their experience.
This article explains in detail how NPS works, its trigger rules, and the expected behaviors.
Purpose of the Feature
The NPS (Net Promoter Score) measures how likely an employee is to recommend the platform to a colleague.
This short, integrated survey helps 365Talents to:
- measure the real adoption and satisfaction of your employees,
- identify improvement opportunities for our product,
- track changes in how the platform is perceived over time.
Conditions for Triggering the NPS Modal
The NPS modal appears automatically when an employee performs one of the following actions on the platform :
- adding a skill,
- giving a positive feedback.
To be eligible for the NPS modal, the employee must meet the following conditions:
- Their account has been active for more than 30 days — meaning they completed their onboarding 30 days ago.
- They are not a 365Talents admin.
Content and Rules of the Modal
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1. Mandatory rating
The Collaborator must select a score between 0 and 10.
2. Platform name
The name displayed is automatically replaced with the name of your platform.
3. Optional free-text field
A comment box appears regardless of the score.\
The title of this section changes depending on the given rating.
Conclusion Displayed Based on the Score
➤ If the score is 9 or 10
The employee is considered a promoter.\
They are then redirected to the G2 modal, inviting them to share their opinion about the platform.
➤ If the score is below 9 (OR if the G2 configuration is disabled)\
The employee sees a standard thank-you modal, which ends the interaction without any additional action.
How the “Remind me later” Button Works
If the employee clicks “Remind me later”:
- A 24-hour delay is applied.
- At the next trigger action after these 24 hours, the modal is shown again.
This mechanism helps avoid interrupting the Collaborator’s workflow while still ensuring feedback collection.
Renewal of NPS Campaigns
Once the configuration is activated for your organization:
- The modal appears immediately for eligible Collaborators, at the first trigger they encounter.
- Each Collaborator will then see the modal again every 6 months, at the next trigger occurring after this period.
This cycle repeats as long as the feature remains activated in your company.
Measurement by 365Talents
365Talents measures NPS every quarter.
The data collected is for 365Talents internal use only and will not be shared with you.