Last updated: June 18, 2026
To help you plan ahead, we'd like to share upcoming holiday schedules that may affect Support availability during December.
While our global support teams will continue to monitor critical issues, response times for some inquiries may be longer than usual during the holidays listed below.
Holiday Service Advisory
Support availability may be reduced during the dates listed below. Critical issues will continue to receive priority coverage.
Self-service with helpful resources and instant AI-powered answers remain available 24/7
Upcoming support schedule changes
June 19, 2026 |
JuneteenthOur North America offices will be closed in observance of the holiday, and we will operate with limited staff Affected Regions:
Impact:
Normal hours of Operation will resume on Monday, June 22nd. |
Recommendations
What this means for you
- Urgent issues: normal escalation process
- Standard requests: possible delays
- Self-service resources: available 24/7
To help avoid delays during holiday periods, we recommend:
- Submitting non-urgent requests before December 23.
- Reviewing available Help Center resources and documentation.
- Including detailed information, screenshots, and reproduction steps when opening support cases.
Need assistance?
You can continue to submit support requests as usual. Our teams will review and respond according to the applicable support coverage and severity guidelines.
Thank you for your continued partnership, and we wish you a happy holiday season.