Last updated: October 19, 2026
To help you plan ahead, we'd like to share upcoming holiday schedules that may affect Support availability.
Holiday Service Advisory
Support availability may be reduced during the dates listed below. Critical issues will continue to receive priority coverage.
Self-service with helpful resources and instant AI-powered answers remain available 24/7
Upcoming support schedule changes
November 11, 2026 |
Veterans Day (US), Remembrance Day (UK) and Armistice Day (France)Our offices in France and the UK will be closed on Wednesday, November 11 in observance of Armistice Day and Remembrance Day. Our US office will remain open. On this day, Support will operate with limited staffing. Affected Regions:
Impact:
Normal hours of operation will resume on Thursday, November 12. |
November 26 and 27, 2026 |
Thanksgiving Day (US)Our US office will be closed on Thursday, November 26, and Friday, November 27 in observance of Thanksgiving. On these days, Support will operate with limited staffing. Affected Regions:
Impact:
Normal hours of operation will resume on Monday, November 30. |
Recommendations
What this means for you
- Urgent issues: normal escalation process
- Standard requests: possible delays
- Self-service resources: available 24/7
To help avoid delays during holiday periods, we recommend:
- Submitting non-urgent requests before the Holiday date.
- Reviewing available Help Center resources and documentation.
- Including detailed information, screenshots, and reproduction steps when opening support cases.
Need assistance?
You can continue to submit support requests as usual. Our teams will review and respond according to the applicable support coverage and severity guidelines.
Thank you for your continued partnership.