Last updated: September 18, 2026
To help you plan ahead, we'd like to share upcoming holiday schedules that may affect Support availability.
Holiday Service Advisory
Support availability may be reduced during the dates listed below. Critical issues will continue to receive priority coverage.
Self-service with helpful resources and instant AI-powered answers remain available 24/7
Upcoming support schedule changes
September 30, 2026 |
National Day for Truth and ReconciliationOur Canada offices will remain open on National Day for Truth and Reconciliation, and there will be no changes to our support hours. |
October 12, 2026 |
Indigenous People's Day (US) and Thanksgiving Day (Canada)Our Canada and US offices will be closed in observance of Indigenous People's Day (US) and Thanksgiving Day (Canada), and Support will operate with limited staffing. Affected Regions:
Impact:
Normal hours of Operation will resume on Tuesday, October 13th. |
Recommendations
What this means for you
- Urgent issues: normal escalation process
- Standard requests: possible delays
- Self-service resources: available 24/7
To help avoid delays during holiday periods, we recommend:
- Submitting non-urgent requests before the Holiday date.
- Reviewing available Help Center resources and documentation.
- Including detailed information, screenshots, and reproduction steps when opening support cases.
Need assistance?
You can continue to submit support requests as usual. Our teams will review and respond according to the applicable support coverage and severity guidelines.
Thank you for your continued partnership.