DISCLAIMER: The integration with Vivocha is no longer supported since September 30, 2021, and reached its end of life on December 31, 2021.
By activating the Vivocha Live Help app, your company's Help Desk team will be able to provide your learners with live assistance, platform guidance, and E-tutoring regarding how to access their learning platforms. This article outlines how to activate and manage the app.
Activating the Vivocha App in Docebo
Activate the Vivocha app as described in the Managing Apps & Features article of the Knowledge Base. The app is listed in the Web Conferencing tab.
Configuring Vivocha in Docebo
To configure the app, access your Admin Menu. Find the Vivocha section, then press the Settings item. On the Settings page for your Vivocha app, flag the Active option, then paste the code provided by Vivocha (activation code) in the text field. Finally, press Save Changes.
The live help desk service is now available on the homepage of your learning platform. You can customize it from your own Vivocha Dashboard. Once a user is logged into the LMS, a button will be visible for users. When they press this button, a panel will appear, allowing then to start a chat with your help desk team.
Please note that this is for basic users only. Power Users and Superadmins cannot see this button or use the Vivocha Help Desk integration.