Introduction

As of January 26, 2021, classroom courses and webinars have been merged into a single entity in your platform, called ILT (Instructor-Led Training). As outlined in the Transition to the New Management of Classroom Courses and Webinars article of the Knowledge Base, in order to help you in adopting the new courses management, the migration of webinar courses has been scheduled in three  phases:

• Migration Phase One - January 26, 2021: the management of webinar courses and the related enrollments, sessions, webinar tools associations, and instructors have been kept with the old experience, and their course type has been updated to Webinar (Deprecated Soon). We suggested you use the ILT (Instructor-Led Training) course type for the new webinars you are scheduling, as well as for the existing webinars, re-creating them from scratch.
• Migration Phase Two - February 3, 2022: starting from the weekly release of  February 3, 2022, you have the opportunity to prepare your platform for the migration by mapping the course additional fields for webinars, thus entering the pre-migration phase. Once in the pre-migration phase, the Superadmin of your platform can manually migrate courses, one by one, or wait for the automatic migration (Migration Phase Three), starting on February 23, 2022. Please note that the possibility to enter the pre-migration phase or to proceed with the manual migrations of courses is not available for the platforms integrating with Salesforce.
• Migration Phase Three - Starting from February 23, 2022: the last phase of the migration impacts only the platforms where the migration has not been manually completed. This phase translates into courses having the Webinar (Deprecated Soon) course type being automatically migrated as ILT (Instructor-Led Training) courses. This phase will start on February 23, 2022, with a gradual migration on all platforms up to March 11, 2022. This means that on February 23, 2022, you may or may not see your courses migrated. If you don’t see them migrated, don’t panic! More than likely, we’ve scheduled the migration on your platform at a later date. 

This article outlines common questions and answers regarding the migration. If you have a question that isn’t answered here, please feel encouraged to open a case ticket with Docebo's Customer Support via the Help Center of your platform. 

Learn more about the migration in the dedicated Knowledge Base article.

Questions & Answers

Can I choose my own migration date? 

Unless you proceed with a manual migration, the migration process will start on February 23, 2022, and will be carried out gradually on all platforms up to March 11, 2022. 

You can choose your own migration date only if you have this option by contract. 

Can the migration be scheduled overnight or during the weekend?

No, unless they have this option by contract. 

Anyway, we will try to avoid working/peak hours of the region’s timezone as far as it is possible.

Can I create courses having the Webinar course type until the day of migration?

Yes, unless you start migrating on your own during the pre-migration phase. As soon as you enter the pre-migration, you will no longer be able to create new courses having the  Webinars (Deprecated Soon) course type, and you will be forced to create courses having the ILT (Instructor-Led Training) course type instead. 

We suggested you use the ILT (Instructor-Led Training) course type for the new webinars you are scheduling, as well as for the existing webinars, re-creating them from scratch.

The video conference tools' old versions are not compatible with ILT (Instructor-Led Training) courses, what can I do?

You should have migrated by now! 

However, learners will be able to access the webinars configured with the old versions of the video conference tools too, so you don't have to reconfigure everything in a rush. But you won't be allowed to edit an event that uses a V1 tool until you update the tool.

I was used to creating one-shot webinars in e-learning courses in case of blended training. Will it no longer be possible? 

Not from e-learning courses. However, starting from the January monthly release, you can upload SCORM, TInCan, and AICC training materials in ILT (Instructor-Led Training) courses.

What will happen to my instructors? And what about their enrollments?

Learn more about instructors and their enrollment in the Instructors’ Enrollment chapter of the Webinar Courses Migration to VILT Courses article of the Knowledge Base.

What happens if I don’t map the course additional fields on time?

The Webinar Sessions additional fields not mapped by February 23, 2022, will be migrated with the Migrate as New ILT Session Additional Field mapping mode. 

Mapping takes a few minutes, make sure you are ready by the time the migration starts.

What happens if I don't complete the post-migration operations on time?

Please refer to the Post Migration chapter of the Webinar Courses Migration to VILT Courses article of the Knowledge Base to learn more about what will happen after the migration.

None of the operations listed in that chapter are recoverable.

I have migrated a webinar to ILT (Instructor-Led Training), but need to create a course having the Webinar course type. Can I go back to the pre-migration phase?

Sorry, but no. Once the migration is complete, you cannot roll back.

Why can I migrate just one webinar at a time? 

The migration can generate a load on the database potentially affecting the performance of the platform itself. Migrating one course at a time will grant your business continuity.