Cookie Policy
(Version 3.0 - November 22, 2023)
The LMS provider use cookies and similar tracking technologies (“Cookies”) to collect personal information about you.
In more details, cookies are text strings created by a server and stored on your computer or mobile device to have access to a specific web page and to recognise your device when you return to that web page again (or visit domains that use the same cookies).
Cookies allow the LMS provider and its business partners to collect information about user or account navigation on LMS services (for example to remind your language preferences) and can later be read during your visit on the LMS services to facilitate your navigation.
Cookies may be stored permanently on your device and have a variable duration (‘persistent cookies’) or disappear when your browser is closed (‘session cookies’).
Cookies can be installed directly by the LMS provider (‘first-party cookies’) or by other third parties (‘third-party cookies’).
Type of cookies used
The Cookies that are used by the LMS provider are categorized as follows, based on
their purpose:
Strictly required cookies: The LMS use session and persistent first party cookies to ensure you a safe and efficient use of the LMS as well as preventing fraudulent activity on the LMS itself. Without these cookies, the LMS would not be able to function properly.
Statistical cookies (also called analytics): Statistical cookies provide the LMS provider statistics about your experience so LMS provider can measure and improve the performance of the services. Depending on where you are based, you may disable these cookies following the instructions set forth below.
Your rights to control cookies
You can control Cookies being recorded by changing your browser settings. Please check for the instructions provided by the major LMS’s supported browsers: Apple Safari (opens in a new tab), Google Chrome (opens in a new tab), Microsoft Edge (opens in a new tab), Microsoft Internet Explorer (opens in a new tab), Mozilla Firefox (opens in a new tab), Opera (opens in a new tab), Android (Chrome)(opens in a new tab), iPhone or iPad (Chrome) (opens in a new tab), iPhone or iPad (Safari) (opens in a new tab).
After doing so, however, certain features of the LMS may not function correctly.
Cookie preference tool
The LMS provider use a cookie governance tool to enable you to customise your cookie preferences. You can easily do so by clicking on the “Cookie Preferences” link on the banner that you see the first time you visit the LMS, or through Cookie Policy link available in your User menu. Please note that the ‘Required Cookies’ cannot be disabled as the LMS provider cannot provide its services without them.
List of cookies
The complete list of Cookies used on the LMS is described in the following table:
|
Cookie Name |
Type |
First Party/ Third Party |
Duration (Persistent /Session) |
More Information |
|
YII_CSRF_TOKEN |
Security |
First party |
Session |
Used to prevent cross site request forgery exploits. |
|
backend_*_*_*_saas |
Session |
First party |
Session |
Used to identify AWS region |
|
docebo_session |
Session |
First party |
Session |
Used to track session related information |
|
hydra_access_token |
Session |
First party |
Session |
Used to get access to Hydra’s API services |
|
remember_me |
Session |
First party |
Session |
Use to implement the “Remember me” functionality |
|
id_transaction |
Session |
First party |
Session |
Use to maintain ecommerce transaction ID for payment gateways integrations(e.g. Zuora) |
|
SimpleSAMLAuthToken |
Session |
First Party |
Session |
Used to handle SSO with SAML Identity Providers |
|
mprtcid_* |
Session |
First Party |
Session |
Used to save course rating attempts by users |
|
max_login_attempts_reached_expire_time |
Session |
First Party |
Session |
Used to track failed login attempts |
|
failed_login_attempts |
Session |
First Party |
Session |
Used to track failed login attempts |
|
reseller_cookie |
Session |
First Party |
Session |
Used to track login by resellers |
|
dashlet_display_style_* |
Session |
First Party |
Session |
Used to save preferences for legacy (6.9) dashboard widgets |
|
dashlet_display_style_*_public |
Session |
First Party |
Session |
Used to save preferences for the dashboard widgets of theme 6.9 (Public Catalog) |
|
userManagementSelectedColumns |
Session |
First Party |
Session |
Used to save column selection preferences in legacy (6.9) user management |
|
userman_selected_grid_columns |
Session |
First Party |
Session |
Used to store a custom selection of the selected columns |
|
userman-fancytree-active |
Session |
First Party |
Session |
Used to save orgchart node preferences |
|
userman-fancytree-expanded |
Session |
First Party |
Session |
Used to save the organization chart node preferences |
|
userman-fancytree-focus |
Session |
First Party |
Session |
Used to save the organization chart node preferences |
|
userman-tree-collapse |
Session |
First Party |
Session |
Used to save the organization chart node preferences |
|
lorepocat-fancytree-active |
Session |
First Party |
Session |
Used to save the organization chart node preferences |
|
lorepocat-fancytree-expanded |
Session |
First Party |
Session |
Used to save the organization chart node preferences |
|
lorepocat-fancytree-focus |
Session |
First Party |
Session |
Used to save the organization chart node preferences |
|
grid-filter-waiting-users-course-* |
Session |
First Party |
Session |
Used to store a custom selection of the selected columns |
|
hash_route |
Session |
First Party |
Session |
Used to encode URLs for redirects handling |
|
AWSALB |
Session |
Third Party |
Session |
Generated by AWS to handle loading balancing |
|
AWSALBCORS |
Session |
Third Party |
Session |
Generated by AWS to handle loading balancing. It has an explicit SameSite attribute set because of changes made from Chrome 80 and upwards. |
|
d-eu-c-ecs |
Session |
First Party |
Session |
Tracks the AWS region and is used internally by Devops Team for diagnostics. |
|
r |
Session |
First Party |
Session |
Tracks the AWS region and is used internally by Devops Team for diagnostics. |
|
cookie_privacy_policy |
Session |
First Party |
Session |
Used to hide the Privacy Policy banner when the user has accepted it |
|
improvement_areas_profiling_reminder |
Preferences |
First Party |
Session |
Used to toggle the dialog box about the My Areas of Interest channel activation |
|
can-open-improvements-area-dialogs |
Preferences |
First Party |
Session |
Used to toggle the skill profiling dialog box of Discover |
|
e-signature-configuration-prompt |
Preferences |
First Party |
Persistent |
Used to toggle dialog box of E-Signature OTP activation |
|
SAML_login_counter |
Session |
First Party |
Session |
Used to count SAML Login. Used to count the failed login attempts from the same browser in the last 10 seconds. If the counter reaches 5 then the cookie “SAML_login_disabled” is created to block the redirects to IdP. |
|
SAML_login_disabled |
Session |
First Party |
Session |
Used to break loops when there is a wrong configuration of SAML in place. The system, at 5 failed logins within 10 seconds, no longer tries to redirect. The cookie is set when the “SAML_login_counter” reaches 5, disabling the redirects to IdP. |
|
SimpleSAMLSessionID |
Session |
First Party |
Session |
Stores SAMLSessionId |
|
{appname}.Language |
Session |
First Party |
Session |
Used by theme 6.9 to set and restore the platform language |
|
blocksPosition |
Session |
First Party |
Session |
Used by theme 6.9 to store the items’ order when manually repositioning dashboard list items |
|
_pendo_accountId.* |
Statistical |
Third Party |
Persistent |
Unique platform account identifier used by Pendo to provide statistical data aggregation for the purpose of analyzing the platform usage and improving its design |
|
_pendo_meta.* |
Statistical |
Third Party |
Persistent |
Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design |
|
_pendo_visitorId.* |
Statistical |
Third Party |
Persistent |
Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design |
|
intercom-session-jeycegl2 |
Session |
Third Party |
Session |
Used to implement the real time chat functionality for contacting the support/sales team. |
|
‘0*an_slug |
Session |
Third Party |
Session |
Used to enable the sending and receiving of NPS Survey through AskNicely from within the LMS platform. Stores a random identifier for the survey. Deleted when the user answers the survey. The start of the cookie name is the email address without any special characters. |
|
*an_reload |
Session |
Third Party |
Session |
More information: Stores the time to next try displaying the survey. Deleted when the user answers the survey. The start of the cookie name is the email address without any special characters |
|
mktg_user |
Session |
Third Party |
Session |
Used to track LMS Administrator session related information for Connect only |
|
_workato_app_session |
Session |
Third Party |
Session |
Used to track LMS Administrator session related information for Connect only |
|
session_id |
Session |
Third Party |
Session |
Used to track LMS Administrator session related information for Connect only |
|
PHPSESSID |
Session |
First Party |
Session |
Used to track session related information for DLI iframe |
|
FSRV |
Session |
First Party |
Session |
Used to identify server in cluster for DLI iframe |
|
isBenchmarkEnabled |
Preferences |
First party |
Persistent |
Used to save preference to hide or display benchmark for DLI iframe |
|
dontAskForTimezoneUpdate |
Preferences |
First Party |
Persistent |
the cookie is used to store the "Don't ask me again" information to avoid showing the "Prompt users to change their timezone" modal again if the user has clicked the"Don't ask me again" button. |
|
timezone_update_dialog_snooze |
Preferences |
First Party |
Persistent |
the cookie is used to delay the appearance of the modal of at least 12 hours after the user has clicked on “Remind me later”, and have it reappearing at the next page refresh or login after the 12 hours are expired. |
| COOKIE_MOBILE_REQUEST |
Session |
First Party |
Session |
Used to understand if the user logged in from the Mobile App. |
Cookies for add-on modules
In certain circumstances, you will have access to additional functionalities or software modules for the LMS (e.g. LMS Connect or LMS Content), provided via integrations by LMS business partners. In these cases, cookies and similar technologies might be used by these partners to provide access to these integrations. Please be aware that the LMS do not control, monitor or are responsible for such Cookies and the processing of your personal data associated with it. We encourage you to review their privacy policies via the links below:
Connect (Workato) (opens in a new tab) | Content (Go1) (opens in a new tab) | Content (OpenSesame) (opens in a new tab)
Changes to this cookie policy
The LMS provider may change all or part of this LMS Default Cookie Policy from time to time to reflect its data collection practices, in case of new features involving your personal data, or as required by the law. The version published on the Docebo Knowledge Base website (https://help.docebo.com/hc/en-us/articles/4411472206866-
Docebo-Learn-Default-Cookie-Policy) will be the most current version in force. Changes to the LMS Default Cookie Policy will be effective immediately once published.