When using your Go.Learn mobile app, you need to keep a few technical and security requirements in mind. This article provides security guidelines for the app and details the requirements and limitations of the Go.Learn mobile app relating to different areas of the platform.
Security Notes for the App
- Data transmission is secured using the HTTPS protocol. While using a standard ECS solution, the certificate is issued by Go Daddy Secure Certificate Authority and uses 2048 bit RSA cryptography together with SHA-256 hashing for data signature. Users are allowed to use their own certificates in case of custom-named domains. HTTP protocol for custom domains is not supported on Go.Learn.
- The app access info is saved in the Keychain in secure mode, and it is accessible from the app only.
- Passwords are never saved locally.
- The offline login feature uses hashing functions to permit access.
- Courses, training material and asset data downloaded to play the content in offline mode is securely stored within the isolated storage. This data is not saved in the SD memory. Please note that you cannot access this content using another app.
- SSO tokens are never saved within the context of the GoLearn app. SSO tokens are immediately converted into HTTPS access keys, then destroyed and removed from the device memory.
- Refer to the Go.Learn Permissions table to know which permissions are required by the Go.Learn mobile app.
Mobile App Info and Limitations
- Android and iOS minimum versions supported by Go.Learn are constantly updated. Refer to the System Requirements article to find all of the info you need on the versions of supported operating systems.
- For those using Android devices, remember that you need to have access to Google Play Store to be able to download and access the app.
Language of the App
- Go.Learn mobile app is shown in the language set in the language settings of the device on which the Go.Learn app is used (regardless of your preferred language in the platform). If your device language is not available, the app language will be English by default.
- The only external course catalogs available for the mobile app are Docebo Content and LinkedIn Learning.
- You cannot self-enroll into webinar sessions and courses directly in your app, in order to perform this activity you need to access your learning platform via desktop. You will not find this limitation anymore with the new classroom courses and webinars on mobile (ILT and VILT courses).
- You cannot purchase courses or learning plans that are for sale directly in your app. In order to perform this activity, access your learning platform via desktop.
- Enrollment links are not supported.
- Recordings of webinar sessions cannot be viewed from the mobile app, even if the recording is uploaded and visible on the desktop version of the platform. You will not find this limitation anymore with the new classroom courses and webinars on mobile (ILT and VILT courses).
Training Material Management
- If you have downloaded courses and/or training material for offline viewing, once your app is online again, the status of your enrollment into the courses that you downloaded in the Offline Courses page is checked. Then, if a course expired or if you are no longer enrolled in a course, the course itself or the training material included in that course are removed from the Offline Courses page and deleted by the local storage. In this way, the content in the Offline Courses page is always aligned with the status of your enrollments, and only courses into which you are currently enrolled (or training material included in the courses into which you are currently enrolled) are shown on this page. For more info, refer to the article Navigating and Using Your Go.Learn App.
- SCORM or HTML Page training materials will play smoothly in offline mode only if they are completely encapsulated, meaning that they do not reference any external websites.
- Multi-SCO and multi-chapters SCORM training materials are not supported in offline mode.
- Surveys, tests, TinCan, LTI and AICC training materials are not supported in offline mode.
- Youtube/Vimeo/Wistia video assets, and links asset type are not supported in offline mode.
- Youtube/Vimeo/Wistia videos are not playable in offline mode regardless of whether they are training materials or assets.
- The Allow users to download an asset's source file option that you as a Superadmin find in the Discover, Coach & Share settings needs to be enabled so that assets can be downloaded on the mobile app.
- Some SCORM and TinCan training material cannot be played on the mobile app, depending on the content within the package. Even if the object plays on the desktop learning platform, it is not guaranteed that it will work on the mobile app. The content should be HTML5 with responsive design.
- The download of files within a SCORM training material is supported only for the following file types: 'pdf', 'zip', 'doc', 'docx', 'csv', 'xls', 'xlsx', 'ppt', 'pptx'.
- Files must be HTML responsive to be playable on the mobile app. Docebo is not able to tell you in advance whether a file will or will not be playable on the app.
- Subtitles added to video training material are available in the mobile app, and they must be written in VTT format. When converting in this format, it must be completed with a cue identifier, as described here.
- Surveys training material including formatted HTML and images will be loaded as plain text.
- In tests training material, answers (to single choice and multiple choice question types) including formatted HTML will be loaded as plain text.
- If the text of a question included in a test training material contains multimedia content, the media content is not displayed. Images and text are displayed and formatting is supported, while multimedia content such as videos, audio files, tables are not displayed.
- The body of the answers included in a test training material is displayed as text (images aren’t displayed, for example).
- If you as a Superadmin create and add inside of a course a training material whose duration is longer than the value you configured for Session Lifetime (in the platform Advanced Settings, Advanced tab) and the learner plays that training material, the tracking for that training material may not be saved.
General Limitations for Training Material on Mobile (for Both Online Mode and Offline Mode):
- Training material imported from Skilla is not supported.
- Training material or assets containing pop-ups or links to be opened in a pop-up window are not supported, the pop-up won’t be opened.
- Assignment training material is supported by the app, but if you need to submit your assignment uploading a document you stored in your Google Drive, remember that you need to upload it as a link, since the integration with Google Drive is not supported by the Go.Learn app. If you want to upload a screencast as an assignment, please note that Screencast-O-Matic is not supported by the app. For all iOS mobile devices and for Android starting from version 11, you can use the native screen recorder tool (open it from the Control Center panel for iOS or from the Quick Actions panel for Android). For Android devices with a version older than Android 11, you may need to install a screen recording app from the store.
- When playing a SCORM or TinCan training material, in order to exit from the training material view, always use the X button in the top left corner of the training material's player in the app, and do not use the X button (nor any Close or Exit buttons) inside of the SCORM or TinCan. This ensures that the user progress is properly tracked when closing the training material.
- If the Next button isn’t automatically enabled after having played a SCORM or TinCan training material, you need to exit from the training material view with the X button in the player, then move to the following training material by opening it from the list of training material in the course.
- Date and Iframe filters are not supported.
Branding & Look
- You cannot use custom CSS.
- When managing the theme settings for your platform, if you've flagged the option to display square tile thumbnails in your platform, note that at this time, the mobile app can only display rectangular tile thumbnails.
- Badges, points and coins, leaderboards and contests are shown in the mobile app via the Gamification widget. However, for contests, you can only view your position in the related leaderboard, but the top 3 of the contest and the full leaderboard for the contest are not available on the app.
- The mobile app supports the following SSO integrations: SAML, OKTA, Google Apps, Gmail, Auth0 and OpenID Connect. Any other SSO integration is not supported. Keep in mind that when using these SSO credentials, they are not supported in offline mode, meaning that you cannot use an SSO login in offline mode. You as a user must be in online mode to login via SSO. Remember that you should not log out of the app when in offline mode.
- When configuring the SSO Behavior for SAML, OKTA, Google Apps, Gmail, Auth0 or OpenID Connect, please note that the Show standard login page option is supported by Docebo's Go.Learn mobile app. If you set this option and you use on your mobile app the Single Sign On integration you have configured (among those listed above), remember that it is necessary to set also the Show SSO button on login page. The Automatic redirect to identity provider setting (and as a consequence the possibility to add a specific logout landing page) is not supported by the Go.Learn mobile app.
- When logging into Go.Learn via SSO and using the same SSO service in LinkedIn Learning, your credentials are not automatically transferred to the LinkedIn Learning portal.
- If you're experiencing issues with SSO login using Apple iOS 12 or earlier, you should update your device to Apple iOS 13.
- On mobile, we guarantee that HTML/WYSIWYG (What You See Is What You Get) widget layout is maintained only if it is composed with a WYSIWYG editor. This doesn’t mean that HTML composition isn’t supported, but it means that only some of the HTML tags are supported. Refer to the HTML Tags Supported by WISIWYG table to know which tags are supported. Please note that the list in the table is not meant to be completely exhaustive. It includes all of the main tags and styles, but remember that the best way to know for sure which tags and styles are supported is doing a test directly on your device, and then see what is shown.
- On mobile, HTML/WYSIWYG widget is considered to be a dynamic widget and it does not support custom CSS defined at platform level.
- Dynamic widgets are only allowed among the first 10 widgets of the page on mobile, then, starting from the 11th widget, the type of widget must be static.
- GIF format in Image widget is not supported. If you insert a GIF file in Image widget, iOS will show it because it supports GIF format by default, but the same file will not be visible in the Android app instead.
- Catalogs, My Courses and Learning Plans and Channels widgets do not support list view mode.
- When configuring a Courses and Learning Plans widget, please note that the options in the Display Mode section are not supported on mobile. On the Go.Learn mobile app, the Load More button at the bottom of the widget is the only option that allows you to display extra results.
- Among course widgets, only Comments widget and Questions & Answers widget are supported by the mobile app.
External Link Pages
When navigating to an external page, the mobile app will open the page corresponding to the URL you have set when creating and configuring the external link page and it will display just the content of the page, while additional query parameters won’t be passed, additional HTTPS headers won’t be shown, and additional cookies won’t be used. Only cookies already associated with the page will be used (please note that these cookies have been created previously while navigating this page from the browser and not from the app).