IntroductionDepending on how your Admin set up your learning platform, when you are completing a course (e-learning, classroom, or webinar) in the desktop version of your platform, you may be required to electronically sign (with an e-signature) that you completed it. By signing a course with an electronic signature, you are able to prove your identity. The E-Signature feature is available for both the desktop version of your platform and the Go.Learn mobile app. For further info about E-Signature for your mobile app, please refer to this article. In order to prove your identity, you will go through an additional authentication process after having completed all the mandatory training material included in a course requiring an E-Signature. You will complete this secondary step of authentication inserting a One Time Password (OTP) in the corresponding One Time Password field on the course player page and then validating it. The One Time Password is shown on your device by an authenticator app that generates verification codes or is sent to you via email. For further information about what you have to do to complete this authentication process in your desktop platform, refer to the next sections of this article.
Completing E-Signature CoursesIf your platform Admin set the E-Signature (and thus One Time Password authentication) as required to complete a course, you must prove your identity through a secondary step of authentication. In order to complete an e-learning course that requires E-Signature, after having completed all of the mandatory training material inside of the course, select the E-Signature item from the training material box on the right side of the course player page.
Please note: For classroom and webinar courses, you will access the E-Signature item through the Content & Authentication tab (that you will reach simply by accessing the course page). When you select the E-Signature item, you’ll be redirected to the course player page. Thus, the whole authentication process for classroom and webinar courses is exactly the same as the one for e-learning courses explained in the following sections of this article.After having selected the E-Signature item, the Verify Your Identity via Authenticator App page will be shown in the course player, where you will be asked to enter the 6-digit verification code shown in your authenticator app in order to complete the course. By default, you will use the authenticator app as authentication method, but you can also choose to authenticate via email, if your Admin also set up this authentication method for your platform. Refer to the following sections in this article for further information about each authentication method, authenticator app or email.
Authenticator App Authentication MethodBy using the authenticator app to verify your identity (it’s the authentication method used by default), you just have to insert the One Time Password that you see in your authenticator app on the Verify Your Identity via Authenticator App page and then validate the code by pressing the Complete the Course button in order to complete the E-Signature course. If it is the first time you use this authentication method, which means that your profile is not yet associated with the authenticator app, when you open the course overview or the course player page of an E-Signature course, the Configure your Authenticator App pop up box will inform you that you need to go to the My Profile page to perform the association (this pop up will open if you skipped the activation of the authenticator app when asked in a pop up box right after you logged into the platform). Once you select Configure Authenticator App you’ll be redirected to your profile’s page (you can always reach this page by selecting the user menu and then the pen icon on the right of your name and email).
Pairing Your Authenticator AppOn your profile’s page, in the Authenticator App dropdown panel you can read step-by-step instructions on how to download the app, open it, and associate your profile with the authenticator app. Follow the instructions provided, then, once inserted the 6-digit verification code (One Time Password, OTP) that you see in the app, select Activate Authenticator App. Once paired your app, you’ll be able to use an authenticator app to generate free validation codes, even if your device is offline. Finally, take care of saving the recovery key shown in the pop up box that opens: print, copy or write it down, because if you lose access to your device, you won’t be able to complete the authentication process. Once saved your key, confirm it by selecting the corresponding checkbox and button. In the Authenticator App section of your profile’s page, you can now see that an app has been associated with your profile and on which date.
Unpairing Your Authenticator AppFrom the Authenticator App section of your profile’s page, you can decide to unpair your app. In order to do so, select the Unpair button from the Authenticator App section, enter your recovery key, then confirm your action by pressing Unpair in the pop up box that opens.
Generating a New Recovery KeyIf you need a new recovery key, access the Authenticator App section of your profile’s page and select Generate a New Recovery Key to create a new one. To do so, insert the 6-digit verification code (One Time Password, OTP) that you see in your app in the One Time Password field in the pop up box that opens, then confirm your action by selecting Generate. Always remember to save the recovery key shown in the pop up box. Once you saved it, confirm it by selecting the corresponding button.
Verifying Your Identity with the Authenticator App Authentication MethodAfter having downloaded the authenticator application and associated it with your profile (as explained above in this article), you can proceed to verify your identity using the authenticator app. At this point, open the authenticator app that you have previously downloaded on your mobile phone, tablet or PC, and enter the 6-digit verification code (One Time Password, OTP) shown in the app into the Verify Your Identity via Authenticator App page. Once inserted the One Time Password in the corresponding field, press Complete the Course in order to validate your OTP. The E-Signature validation process is now completed, just like your course!
Please note that you may have more than one account associated with your authenticator app, and as a consequence you’ll see more than one code in your app. If this is your case, make sure you copy the correct code by selecting the row in the app that corresponds to your platform profile.If you have any issues in finding your phone and so you aren’t able to insert the code in the One Time Password field, click on the I don’t have an One Time Password option. In this case, you must use the recovery key that you have generated on your profile’s page. If you have lost your recovery key, select the I can’t find my recovery key option. You will have to contact your administrator. In order to complete the e-signature validation process, insert your recovery key in the corresponding field and press Validate Recovery Key. Because the emergency recovery key can be used only once, the system now generates a new recovery key, which is displayed in the pop up box that opens. Save the new recovery key, and remember that if you lose access to your device, you won’t be able to complete the authentication process. Once saved your key, confirm it by selecting the corresponding checkbox and button.